Head of Site Operations

Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers. We develop skill sets, encourage curiosity, and enable empowerment – we turn jobs into careers. If this sounds interesting, we’d like to meet you.

Job Summary

Anord Mardix are a global group that manufactures switchgear and associated products for installation in mission-critical and live commercial buildings ranging from data centres to the international headquarters of some of the world’s largest companies. Anord Mardix have an exciting opportunity for a Head of Site Operations, based out of our Service Centre in Hemel Hempstead, managing site operations across the UK and Europe. You will have overall responsibility for all site operations across the EMEA region from install to commissioning and ongoing service packages thereafter.

What a typical day looks like:

• Deliver and manage all major projects on site to budget and to the required program.
• Provide strategic leadership and technical, operational, financial, and managerial leadership for successful implementation of project activities.
• Ensure all procedures and processes currently in place are fit for purpose and in line with best practice.
• Manage and control the health and safety of the Site Services, Service and Maintenance and Site Projects departments.
• Vet and deploy local subcontractors and review their performance.
• Ensure effective, timely & appropriate solutions are developed, communicated & implemented to fulfil business requirements.
• Work closely with the Sales and Projects team to establish better performance on projects.
• Build and maintain relationships amongst clients by building confidence and trust with clear professional communications and assured expectation management.
• Attend and participate in monthly Sales, Planning and hand over meetings to ensure all requirements of projects are fully understood from the start to the finish.
• Calculate, compile, and communicate business KPI’s and associated metrics for each project to ensure margin performance is upheld.
• Ensure lessons learned meetings take place on all projects and circle back to sales on project performance.
• Work with Site Services Operations Managers to drive the efficiency and effectiveness of the service Centre.
• Monitor the development of the service centre model and how the Site Services team drive change.
• Ensure the continuous development of the service centre maximising department profitability & adequate resource is available throughout the year covering the appropriate locations, technical demands and associated skillsets required.
• Ensure all sub-contractors completing work on behalf of Anord Mardix have the appropriate insurances, H&S systems, certification levels, training to comply with our internal / external and legal requirements.
• Deliver customer contractual commitments including price and Engineering Benefit Savings, and Logistical Cost Reduction.
• Travel across all sites and countries when required.

The experience we’re looking to add to our team:

• Proven leadership experience in a senior operations or site execution role, preferably in data centre, electrical infrastructure, or large-scale industrial projects.
• Deep understanding of electrical systems, critical power distribution, or M&E (mechanical and electrical) environments.
• Strong track record of delivering complex, multi-site projects across international regions.
• Excellent knowledge of health & safety regulations and site compliance requirements.
• Effective communicator with strong stakeholder management and client-facing experience.
• Ability to lead cross-functional and multicultural teams in high-pressure environments.
• Willingness to travel across the EMEA region as needed.

What you’ll receive for the great work you provide:

• An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success.
• A competitive salary and benefits package which includes: A merit-based annual pay review, Enhanced annual leave, Employee recognition scheme and long service awards, Referral bonus, Volunteer days, Group Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a year, Sick pay scheme, Cycle to Work scheme, Enhanced maternity/paternity leave, Flexible/Remote/Hybrid Work based on your Job Function, Travel opportunities (role dependent), Support in your well-being by access to Employee Assistance Programme offering free access to qualified counsellors and expert advice, On-site trained Mental Health First Aiders, Access to various discount programs (including food, activities, gym memberships etc.).

At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose -- to make great products that create value and improve people’s lives.