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- Tasks: Support clients through the onboarding process with excellent customer service.
- Company: Join Fletchers Solicitors, a growing law firm with a positive culture.
- Benefits: Enjoy 35 days holiday, a bonus scheme, and flexible working options.
- Why this job: Make a real difference in clients' lives while developing your skills.
- Qualifications: Customer service experience and a willingness to learn are essential.
- Other info: Be part of a diverse team with great career progression opportunities.
The predicted salary is between 22932 - 22932 £ per year.
Salary: £22,932
Location: Southport/ Hybrid
Office attendance expectation: Initial period in the office for training, followed by hybrid working.
Working hours: 35 hours – Monday to Sunday on a rota basis.
Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Team. The successful candidate will ensure that our clients are continually at the heart of everything we do by being motivated and enthusiastic about providing excellent customer service. They will be responsible for onboarding clients by providing step by step support to the clients during the initial sign-up process.
In return Fletchers can offer:
- 35 hours working week
- Bonus scheme (subject to targets being met)
- 35 days holiday a year including bank holidays and Christmas Closure, with an option to purchase up to 3 extra days’ holiday per year
- Pension scheme with tax-efficient salary sacrifice option
- Life Assurance Policy
- Medicash policy to cover some dental, optical and other medical expenses
- Company sick pay
- Enhanced Maternity, Paternity and IVF schemes
- Flexible, agile working environment with a positive work-life balance
- Varied calendar of funded company social events
- Monthly voucher awards for winning nominees
Main Responsibilities:
- Communicating with clients daily, managing and developing relationships with clients via phone and email.
- Developing and maintaining knowledge of claims process for Medical Negligence.
- Understanding and discussing our funding and insurance information.
- Communicate with our legal team where necessary to progress cases.
- Make amendments to our sign up/ medical consent forms where required.
- Building rapport with clients ensuring all accurate information is taken and entered onto the Proclaim file management system.
- Monitoring own task list making sure all enquiries are contacted daily to chase the client for instructions.
- Any other ad-hoc duties as requested by your Team Leader or Head of Department.
- Obtaining further information from clients regarding their potential claim.
- Complete Conflict checks.
- Assisting the legal teams to onboard high value cases.
Essential Skills and Experience:
- Call Centre experience or customer facing experience.
- A willingness to learn and develop.
- Excellent verbal, written communication, and telephone skills.
- Exceptional attention to detail.
- Team player.
- Microsoft Office.
- Exceptional customer service skills.
We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.
About Fletchers Solicitors:
Fletchers is a growing law firm specialising in personal injury and clinical negligence law, with excellent rankings with both the Legal 500 and Chambers & Partners. Following several acquisitions, we have transformed into the Fletchers Group, with ambitious plans for further expansion. Situated in the North-West of the UK, our offices are located in Manchester, Liverpool, Southport, Leeds, Bolton, and Cambridge. Many of our colleagues enjoy the flexibility of hybrid work arrangements. We offer a great work-life balance, attractive benefits, apprenticeship or training contract opportunities, and avenues for internal progression. Currently, approximately 10% of our colleagues participate in apprenticeships or training contracts, marking a milestone for us as we continue to improve our Learning & Development programs. Our culture is nurturing, designed to assist you in achieving your aspirations. Additionally, we have our Associate and Partner programs for senior lawyers and established the Fletchers Foundation to support those who have suffered injuries. More information about us can be found on our website.
Fletchers Group is an inclusive employer with a diverse workforce: we welcome applications from any and all backgrounds. We’re committed to providing a culture and environment where everyone can thrive, understanding and celebrating that no colleague is the same. We’re proud of our work on the Disability Confident scheme, signed up to BITC’s Race at Work charter, and working towards Henpicked’s Menopause and Menstrual Friendly accreditations.
Location: Southport/ Hybrid
Salary: £22,932
Department: Onboarding
Closing Date: Thu, 05 Feb 2026
Onboarding Team Member - CN (Southport) employer: Fletchers Solicitors
Contact Detail:
Fletchers Solicitors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Team Member - CN (Southport)
✨Tip Number 1
Network like a pro! Reach out to current employees at Fletchers Solicitors on LinkedIn. Ask them about their experiences and any tips they might have for the onboarding role. This can give you insider knowledge and make your application stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and client onboarding. Think of examples from your past experiences that showcase your skills, especially in communication and attention to detail.
✨Tip Number 3
Show your enthusiasm! During interviews or networking, express your passion for providing excellent customer service. Fletchers is all about putting clients first, so let them know you’re on board with that mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Fletchers team.
We think you need these skills to ace Onboarding Team Member - CN (Southport)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Onboarding Team Member role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in joining our team!
Show Off Your Communication Skills: Since you'll be communicating with clients daily, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this, and don’t forget to proofread for any errors!
Be Enthusiastic!: We love candidates who are motivated and enthusiastic about providing excellent customer service. Let your passion shine through in your application! Share examples of how you've gone above and beyond for clients in the past.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Fletchers Solicitors
✨Know the Company Inside Out
Before your interview, take some time to research Fletchers Solicitors. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As an Onboarding Team Member, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for clients. Highlight your communication skills and how you build rapport with customers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle difficult client situations or manage multiple tasks. Practising these scenarios can help you respond confidently during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask your interviewer. This could be about the onboarding process, team dynamics, or opportunities for growth within the company. It shows you're engaged and serious about the position.
