At a Glance
- Tasks: Support legal teams by managing medical records and ensuring compliance with data protection.
- Company: Join a supportive and inclusive team at Medical Law Services, part of Fletchers Group.
- Benefits: Enjoy 35 days holiday, flexible working, and a bonus scheme based on performance.
- Other info: Great opportunities for career growth and a vibrant workplace culture.
- Why this job: Make a real impact in the legal field while developing your career in a dynamic environment.
- Qualifications: Attention to detail, strong communication skills, and familiarity with GDPR are essential.
The predicted salary is between 24479 - 24479 £ per year.
Salary: £24,479
Location: Southport (Initially Office based - Hybrid once Induction is passed)
Hours: 35 hours a week, Monday to Friday 9:00am to 5:00pm
Medical Law Services part of Fletchers Group have a fantastic opportunity to join our growing Team. As a team member within the Medical Records Team, you will provide support to the legal teams within Fletchers Group, requesting medical records, processing incoming medical records bundles, and instructing cases for pagination. You will be a point of contact for the legal teams and the various Trusts/GP surgeries from whom records are requested.
In return Fletchers can offer:
- 35 hours working week
- Bonus scheme (subject to targets being met)
- 35 days holiday a year including bank holidays and Christmas Closure, with an option to purchase up to 3 extra days’ holiday per year
- Long service awards after your 5th, 7th, and 9th full year of employment
- Pension scheme with tax-efficient salary sacrifice option
- Life Assurance Policy
- Medicash policy to cover some dental, optical and other medical expenses
- Company sick pay
- Enhanced Maternity, Paternity and IVF schemes
- Flexible, agile working environment with a positive work-life balance
- Varied calendar of funded company social events
Main Responsibilities:
- Request medical records from medical suppliers in line with subject access requests.
- Complete file reviews to establish the current status of cases and take appropriate action.
- Review medical records to ensure completeness and compliance with GDPR requirements.
- Update the Case Management System with all completed work and accurately record time.
- Chase and liaise with medical suppliers to drive timely receipt of records and progress cases.
- Action emails from solicitors and medical suppliers promptly and professionally.
- Download medical records from emails and CDs and process them according to documented procedures.
- Ensure all records are uploaded and stored securely in line with data handling policies.
- Maintain accurate logs of requests, follow-ups, and completed actions.
- Escalate issues or delays to relevant stakeholders when necessary.
- Adhere to all Service Level Agreements (SLAs) and departmental performance standards.
- Collaborate with internal teams to resolve queries and ensure smooth workflow.
- Identify and report any discrepancies or missing information in records.
Essential Skills and Experience:
- Excellent attention to detail and accuracy when handling sensitive data.
- Strong understanding of GDPR and data protection principles.
- Ability to manage multiple tasks and prioritise effectively to meet deadlines.
- Proficient in using case management systems and relevant software tools.
- Good communication skills for liaising with medical suppliers and internal teams.
- Highly organized and proactive in driving progress on cases.
- Ability to work independently and as part of a team.
- Problem-solving skills to identify and resolve issues promptly.
- Comfortable working in a fast-paced environment with strict SLAs.
- Basic technical skills for handling electronic files and extracting data from CDs.
Desirable Skills and Experience:
- Experience of Proclaim or other software tools such as Adobe, Microsoft.
About Medical Law Services- MLS:
Our Medical Law Services (MLS) teams are at the forefront of delivering trusted, expert support to the personal injury and clinical negligence sector. We are committed to building lasting partnerships that help our clients navigate complex processes with confidence and ease. We strive to redefine industry standards, leveraging our expertise, integrity, and innovation to support and deliver real value to our clients by providing a service that drives financial and operational success.
Our workplace culture is inclusive, informal, and supportive, with a strong focus on colleague wellbeing and happiness. We are proud to offer some of the best hybrid and flexible working arrangements in the industry — because we understand that balance drives performance. We also value connection and collaboration. We create exciting opportunities for teams to come together and thrive. Whether you’re starting your career or aiming for leadership, you’ll find a clear path to progress and development here — from apprenticeships and professional qualifications to senior roles. We reward those who help build our success and live our values. Our benefits package is designed to grow with you, offering real opportunities to share in our long-term strength. Our base pay and bonus structure is built to recognise and reward high performance.
Medical Law Services is an inclusive employer with a diverse workforce, which is why we welcome applications from all diversity groups and backgrounds. We’re committed to providing a culture and environment where everyone can thrive. We understand and celebrate that no colleague is the same. We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.
Medical Records Specialist in Southport employer: Fletchers Solicitors
Fletchers Group is an exceptional employer, offering a dynamic and inclusive work environment in Southport with flexible hybrid working options that promote a healthy work-life balance. Our commitment to employee growth is evident through ongoing training opportunities and a clear path for career progression, ensuring that every team member can thrive while contributing to meaningful legal work. With a supportive culture and a comprehensive benefits package, including generous holiday allowances and social events, we strive to create a workplace where everyone feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Records Specialist in Southport
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Fletchers Solicitors.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Fletchers Solicitors.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Fletchers Solicitors, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Medical Records Specialist in Southport
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Fletchers Solicitors.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Fletchers Solicitors.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Fletchers Solicitors. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Fletchers Solicitors. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Fletchers Solicitors
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Fletchers Solicitors’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
