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- Tasks: Support clients through the onboarding process with excellent customer service.
- Company: Fletchers Solicitors is a growing law firm specialising in personal injury and clinical negligence.
- Benefits: Enjoy 35 days holiday, a bonus scheme, flexible working, and various company social events.
- Why this job: Join a nurturing culture that values your growth and offers opportunities for internal progression.
- Qualifications: Call centre or customer-facing experience, strong communication skills, and attention to detail required.
- Other info: Hybrid working after initial training; diverse and inclusive workplace.
The predicted salary is between 24000 - 36000 £ per year.
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Onboarding Team Member – PI (Southport), Southport
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Client:
Location:
Southport, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
fc66c19bbfa4
Job Views:
8
Posted:
12.07.2025
Expiry Date:
26.08.2025
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Job Description:
Onboarding Team Member – PI (Southport)
Location: Southport/ Hybrid
Onboarding Team Member – PI
Location: Southport
Office attendance expectation: Initial period in the office for training, followed by hybrid working.
Working hours: 35 hours – Monday to Sunday on a rota basis (1 weekend work in 6 weeks)
Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Onboarding Team.
The successful candidate will ensure that our clients are continually at the heart of everything we do by being motivated and enthusiastic about providing excellent customer service. They will be responsible for onboarding clients by providing step by step support to the clients during the initial sign up process.
In return Fletchers can offer:
- 35 hours working week
- Bonus scheme (subject to targets being met)
- 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5th, 7th,and 9thfull year of employment
- Pension scheme with tax-efficient salary sacrifice option
- Life Assurance Policy
- Medicash policy to cover some Dental, optical and other medical expenses
- Enhanced company sick pay
- Enhanced Maternity, Paternity and IVF schemes
- Flexible, agile working environment with a positive work-life balance
- Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
- Monthly voucher awards
Main Responsibilities for the role:
- Communicating with clients daily, managing and developing relationships with clients via phone and email.
- Developing and maintaining knowledge of claims process for Personal Injury Cases
- Understanding and discussing our funding and insurance information.
- Communicate with our legal team where necessary to progress cases.
- Make amendments to our sign up/ forms where required.
- Building rapport with clients ensuring all accurate information is taken and entered onto the Proclaim file management system.
- Monitoring own task list making sure all enquiries are contacted daily to chase the client for instructions.
- Any other ad-hoc duties as requested by your Team Leader or Head of Department
The ideal candidate will have:
- Call Centre experience or customer facing experience.
- A willingness to learn and develop.
- Excellent verbal, written communication, and telephone skills.
- Exceptional attention to detail
- Team player
- Microsoft Office
We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.
About Fletchers Solicitors:
Fletchers is a growing law firm specialising in personal injury and clinical negligence law, with excellent rankings with both the Legal 500 and Chambers & Partners. Following several acquisitions, we have transformed into the Fletchers Group, with ambitious plans for further expansion. Situated in the North-West of the UK, our offices are located in Manchester, Liverpool, Southport, Leeds, Bolton, and Cambridge. Many of our colleagues enjoy the flexibility of hybrid work arrangements. We offer a great work-life balance, attractive benefits, apprenticeship or training contract opportunities, and avenues for internal progression. Currently, approximately 10% of our colleagues participate in apprenticeships or training contracts, marking a milestone for us as we continue to improve our Learning & Development programs. Our culture is nurturing, designed to assist you in achieving your aspirations. Additionally, we have our Associate and Partner programs for senior lawyers and established the Fletchers Foundation to support those who have suffered injuries.
More information about us can be found on our website.
Fletchers Group is an inclusive employer with a diverse workforce, which is why we welcome applications from all diversity groups and backgrounds. We’re committed to providing a culture and environment where everyone can thrive. Fletchers understand and celebrating that no colleague is the same.We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.
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Onboarding Team Member - PI (Southport) employer: Fletchers Solicitors
Contact Detail:
Fletchers Solicitors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Team Member - PI (Southport)
✨Tip Number 1
Familiarise yourself with the personal injury claims process. Understanding the basics will help you communicate effectively with clients and demonstrate your commitment to the role during interviews.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves daily communication with clients, showcasing your ability to build rapport and handle inquiries will set you apart from other candidates.
✨Tip Number 3
Research Fletchers Solicitors and their values. Knowing about their culture and commitment to client care will allow you to align your answers with their expectations during the interview process.
✨Tip Number 4
Prepare examples of your previous experience in call centres or customer-facing roles. Highlighting specific situations where you excelled in communication or problem-solving can demonstrate your suitability for the Onboarding Team.
We think you need these skills to ace Onboarding Team Member - PI (Southport)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or call centre roles. Emphasise skills like communication, attention to detail, and teamwork, as these are crucial for the Onboarding Team Member position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Fletchers Solicitors that attract you, such as their commitment to client care and their inclusive culture.
Highlight Relevant Skills: In your application, clearly outline your verbal and written communication skills, as well as your proficiency with Microsoft Office. Provide examples of how you've used these skills in previous roles to enhance client relationships.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Fletchers Solicitors
✨Research the Company
Before your interview, take some time to learn about Fletchers Solicitors and their values. Understanding their focus on client care and personal injury law will help you align your answers with what they are looking for.
✨Showcase Your Customer Service Skills
As an Onboarding Team Member, excellent customer service is key. Be prepared to share examples from your past experiences where you successfully managed client relationships or resolved issues effectively.
✨Prepare for Common Questions
Anticipate questions related to your experience in call centres or customer-facing roles. Think about how you can demonstrate your communication skills and attention to detail, which are crucial for this position.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This shows your interest in the role and helps you understand more about the team dynamics and company culture.
