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- Tasks: Support clients through the onboarding process with excellent customer service.
- Company: Fletchers Solicitors is a growing law firm specialising in personal injury and clinical negligence.
- Benefits: Enjoy 35 days holiday, flexible working, and a bonus scheme.
- Why this job: Join a nurturing culture with opportunities for growth and a positive work-life balance.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Hybrid working available after initial training; diverse and inclusive workplace.
The predicted salary is between 28800 - 42000 £ per year.
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Onboarding Team Member – CN (Southport), Southport
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Client:
Location:
Southport, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
60fc942423c9
Job Views:
4
Posted:
12.07.2025
Expiry Date:
26.08.2025
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Job Description:
Onboarding Team Member – CN (Southport)
Location: Southport/ Hybrid
Onboarding Team Member – CN
Location: Southport/Hybrid
Office attendance expectation: Initial period in the office for training, followed by hybrid working.
Working hours: 35 hours – Monday to Sunday on a rota basis (1 weekend work in 6 weeks)
Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Team.
The successful candidate
will ensure that our clients are continually at the heart of everything we do
by being motivated and enthusiastic about providing excellent customer
service. They will be responsible for onboarding clients by
providing step by step support to the clients during the initial sign-up
process.
In return Fletchers can offer:
- 35 hours working week
- Bonus scheme (subject to targets being met)
- 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you reach the maximum long service awards which are awarded after your 5th, 7th,and 9thfull year of employment
- Pension scheme with tax-efficient salary sacrifice option
- Life Assurance Policy
- Medicash policy to cover some dental, optical and other medical expenses
- Company sick pay
- Enhanced Maternity, Paternity and IVF schemes
- Flexible, agile working environment with a positive work-life balance
- Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
- Monthly voucher awardsfor winning nominees
Main Responsibilities:
- Communicating with clients daily, managing and developing relationships with clients via phone and email.
- Developing and maintaining knowledge of claims process for Medical Negligence.
- Understanding and discussing our funding and insurance information.
- Communicate with our legal team where necessary to progress cases.
- Make amendments to our sign up/ medical consent forms where required.
- Building rapport with clients ensuring all accurate information is taken and entered onto the Proclaim file management system.
- Monitoring own task list making sure all enquiries are contacted daily to chase the client for instructions.
- Any other ad-hoc duties as requested by your Team Leader or Head of Department
- Obtaining Further information from clients regarding their potential claim
- Assisting the legal teams to onboard high value cases
Essential Skills and Experience:
- Call Centre experience or customer facing experience.
- A willingness to learn and develop.
- Excellent verbal, written communication, and telephone skills.
- Exceptional attention to detail
- Team player
- Microsoft Office
We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.
About Fletchers Solicitors:
Fletchers is a growing law firm specialising in personal injury and clinical negligence law, with excellent rankings with both the Legal 500 and Chambers & Partners. Following several acquisitions, we have transformed into the Fletchers Group, with ambitious plans for further expansion. Situated in the North-West of the UK, our offices are located in Manchester, Liverpool, Southport, Leeds, Bolton, and Cambridge. Many of our colleagues enjoy the flexibility of hybrid work arrangements. We offer a great work-life balance, attractive benefits, apprenticeship or training contract opportunities, and avenues for internal progression. Currently, approximately 10% of our colleagues participate in apprenticeships or training contracts, marking a milestone for us as we continue to improve our Learning & Development programs. Our culture is nurturing, designed to assist you in achieving your aspirations. Additionally, we have our Associate and Partner programs for senior lawyers and established the Fletchers Foundation to support those who have suffered injuries.
More information about us can be found on our website.
Fletchers Group is an inclusive employer with a diverse workforce, which is why we welcome applications from all diversity groups and backgrounds. We’re committed to providing a culture and environment where everyone can thrive. Fletchers understand and celebrating that no colleague is the same.We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.
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Onboarding Team Member - CN (Southport) employer: Fletchers Solicitors
Contact Detail:
Fletchers Solicitors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Team Member - CN (Southport)
✨Tip Number 1
Familiarise yourself with the onboarding process in a legal context. Understanding how client onboarding works, especially in personal injury and clinical negligence law, will give you an edge during interviews.
✨Tip Number 2
Highlight your customer service experience. Since the role involves daily communication with clients, showcasing your ability to manage relationships and provide excellent service will be crucial.
✨Tip Number 3
Prepare to discuss your attention to detail. This role requires accurate data entry and managing client information, so be ready to share examples of how you've demonstrated this skill in previous roles.
✨Tip Number 4
Research Fletchers Solicitors and their culture. Understanding their values and recent developments can help you align your answers with what they are looking for, making you a more appealing candidate.
We think you need these skills to ace Onboarding Team Member - CN (Southport)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or call centre roles. Emphasise skills like communication, attention to detail, and teamwork, as these are crucial for the Onboarding Team Member position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Fletchers Solicitors that attract you, such as their commitment to client care and their inclusive culture.
Highlight Relevant Skills: In your application, clearly outline your verbal and written communication skills, as well as your proficiency with Microsoft Office. Provide examples of how you've successfully managed client relationships in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Fletchers Solicitors
✨Show Your Customer Service Skills
As an Onboarding Team Member, you'll be at the forefront of client interactions. Be prepared to discuss your previous customer service experiences and how you handled challenging situations. Highlight your ability to communicate effectively and build rapport with clients.
✨Demonstrate Attention to Detail
This role requires exceptional attention to detail, especially when managing client information and documentation. During the interview, provide examples of how you've ensured accuracy in your previous roles, whether in data entry or client communications.
✨Familiarise Yourself with the Company
Research Fletchers Solicitors and their services, particularly in personal injury and clinical negligence law. Understanding their mission and values will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle client queries. Practice responding to potential scenarios related to onboarding clients and managing their expectations, showcasing your proactive approach.
