Medical Records Specialist

Medical Records Specialist

Salary: £24,479

Location: Southport (Initially Office based - Hybrid once Induction is passed)

Hours: 35 hours a week, Monday to Friday 9:00am to 5:00pm

Medical Law Services part of Fletchers Group have a fantastic opportunity to join our growing Team.

As a team member within the Medical Records Team, you will provide support to the legal teams within Fletchers Group, requesting medical records, processing incoming medical records bundles, and instructing cases for pagination. You will be a point of contact for the legal teams and the various Trusts/GP surgeries from whom records are requested.

In return Fletchers can offer:

• 35 hours working week
• Bonus scheme (subject to targets being met)
• 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days' holiday per year, until you reach the maximum long service awards which are awarded after your 5th, 7th, and 9th full year of employment
• Pension scheme with tax-efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some dental, optical and other medical expenses
• Company sick pay
• Enhanced Maternity, Paternity and IVF schemes
• Flexible, agile working environment with a positive work-life balance
• Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)

Main Responsibilities

• Request medical records from medical suppliers in line with subject access requests.

• Complete file reviews to establish the current status of cases and take appropriate action.
• Review medical records to ensure completeness and compliance with GDPR requirements.
• Update the Case Management System with all completed work and accurately record time.
• Chase and liaise with medical suppliers to drive timely receipt of records and progress cases.
• Action emails from solicitors and medical suppliers promptly and professionally.
• Download medical records from emails and CDs and process them according to documented procedures.
• Ensure all records are uploaded and stored securely in line with data handling policies.
• Maintain accurate logs of requests, follow-ups, and completed actions.
• Escalate issues or delays to relevant stakeholders when necessary.
• Adhere to all Service Level Agreements (SLAs) and departmental performance standards.
• Collaborate with internal teams to resolve queries and ensure smooth workflow.
• Identify and report any discrepancies or missing information in records.

The above list is not exhaustive of any other tasks, which may be required.

Essential Skills and Experience

• Excellent attention to detail and accuracy when handling sensitive data.
• Strong understanding of GDPR and data protection principles.
• Ability to manage multiple tasks and prioritize effectively to meet deadlines.
• Proficient in using case management systems and relevant software tools.
• Good communication skills for liaising with medical suppliers and internal teams.
• Highly organized and proactive in driving progress on cases.
• Ability to work independently and as part of a team.
• Problem-solving skills to identify and resolve issues promptly.
• Comfortable working in a fast-paced environment with strict SLAs.
• Basic technical skills for handling electronic files and extracting data from CDs.

Desirable Skills and Experience

• Experience of proclaim or other software tools for example Adobe, Microsoft

We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.

About Medical Law Services- MLS

Our Medical Law Services (MLS) teams are at the forefront of delivering trusted, expert support to the personal injury and clinical negligence sector. We are committed to building lasting partnerships that help our clients navigate complex processes with confidence and ease.

We strive to redefine industry standards, leveraging our expertise, integrity, and innovation to support and deliver real value to our clients by providing a service that drives financial and operational success.

Our workplace culture is inclusive, informal, and supportive, with a strong focus on colleague wellbeing and happiness. We are proud to offer some of the best hybrid and flexible working arrangements in the industry - because we understand that balance drives performance.

We also value connection and collaboration. We create exciting opportunities for teams to come together and thrive. Whether you're starting your career or aiming for leadership, you'll find a clear path to progress and development here - from apprenticeships and professional qualifications to senior roles.

We reward those who help build our success and live our values. Our benefits package is designed to grow with you, offering real opportunities to share in our long-term strength. Our base pay and bonus structure is built to recognise and reward high performance.

Medical Law Services is an inclusive employer with a diverse workforce, which is why we welcome applications from all diversity groups and backgrounds. We're committed to providing a culture and environment where everyone can thrive. We understand and celebrate that no colleague is the same. We're proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.

If you would like to more, please visit our website

MLS - Medical Law Services