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- Tasks: Conduct quality audits on medical records and ensure compliance with standards.
- Company: Join Fletchers Solicitors, a leading law firm in personal injury and clinical negligence.
- Benefits: Enjoy 35 days holiday, flexible working, and a bonus scheme.
- Why this job: Utilise your nursing skills in a legal setting while making a real impact.
- Qualifications: Attention to detail, communication skills, and a proactive attitude are essential.
- Other info: Be part of a diverse team with excellent career progression opportunities.
The predicted salary is between 22932 - 22932 £ per year.
Medical Law Services are part of Fletchers Solicitors group and have a fantastic opportunity to join our growing Team.
Purpose of role: To ensure that our medical records collection product and supporting services and processes consistently meet defined quality standards and satisfy customer and regulatory requirements.
About Medical Law Service and Fletchers Group: Fletchers is a growing law firm specialising in personal injury and clinical negligence law, with excellent rankings with both the Legal 500 and Chambers & Partners. Following several acquisitions, we have transformed into the Fletchers Group, with ambitious plans for further expansion. Situated in the North-West of the UK, our offices are located in Manchester, Liverpool, Southport, Leeds, Bolton, and Cambridge. Many of our colleagues enjoy the flexibility of hybrid work arrangements. We offer a great work-life balance, attractive benefits, apprenticeship or training contract opportunities, and avenues for internal progression. Currently, approximately 10% of our colleagues participate in apprenticeships or training contracts, marking a milestone for us as we continue to improve our Learning & Development programs. Our culture is nurturing, designed to assist you in achieving your aspirations. Additionally, we have our Associate and Partner programs for senior lawyers and established the Fletchers Foundation to support those who have suffered injuries.
If you’re looking for an alternative career path and want to put your nursing knowledge along with client care to use, MLS part of Fletchers group could be the new role for you! We offer a balanced work life with 35 hours a working week, with bank holidays, Christmas off and Hybrid working. We provide equipment and a full comprehensive training programme to help you settle into the role and understand how you can utilise your nursing skills in a legal environment. The MLS team has grown significantly over the last 2 years and continues to grow; we have a large team of nurses from midwives, dental nurses, cardiology, oncology, surgery, general practice, and community nurses. We are now looking to grow the team even further, so regardless of your field of love to hear from you!
Medical Law Service part of Fletchers Group is an inclusive employer with a diverse workforce, which is why we welcome applications from all diversity groups and backgrounds. We’re committed to providing a culture and environment where everyone can thrive. Fletchers understand and celebrate that no colleague is the same. We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.
Main Responsibilities for the role:
- Performance of regular quality check and audit of products completed within MLS as required by client.
- Complete agreed number of audits per team per month and keep documentary evidence reporting to Operations Manager, Medical Records Manager & Head of MLS.
- Audit is to include a review of medical record collection process, file notes and communications with third parties.
- Ensure that quality standards are observed through MLS.
- Provide assurance that all products are to an agreed standard and work is completed within agreed SLAs.
- Provide feedback and assist with training when needed to ensure improvements are made internally.
- Provide recommendations for improvement should the same be noted upon audit.
- Assist in the cultivation of relationships with MLS clients by ensuring quality of products.
- Support the Operations Manager to provide monthly data and results of quality audit.
- Ensure strict adherence to regulatory standards and internal policies across all departments of MLS.
- Identify potential risk or areas of non-compliance and work with MLS management team to assist in taking corrective action.
The ideal candidate will have:
- Be highly motivated, organised, and proactive.
- To have precise and high-level attention to detail.
- Ability to work under pressure whilst maintaining high standards.
- Knowledge of Audits and interpreting the findings to improve/maintain practice.
- Excellent communication skills.
- Ability to work as a team member and remotely.
- Understanding of and ability to assist in delivery of excellent customer service.
Desirable qualifications, skills and experience:
- Experience of Proclaim or other software tools for example Adobe, Microsoft.
- Experience of reporting and data analysis tools (e.g. Excel, Power BI).
- Medical records handling and knowledge of healthcare sector.
We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.
In return we can offer:
- 35 hours working week.
- Bonus scheme (subject to targets being met).
- 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5th, 7th, and 9th full year of employment.
- Pension scheme with tax-efficient salary sacrifice option.
- Life Assurance Policy.
- Medicash policy to cover some Dental, optical, and other medical expenses.
- Enhanced company sick pay.
- Enhanced Maternity, Paternity, and IVF schemes.
- Flexible, agile working environment with a positive work-life balance.
- Varied calendar of funded company social events (check out Fletchers Group on LinkedIn).
- Monthly voucher awards.
Location: Southport/Liverpool/Manchester/Hybrid
Salary: £22,932pa
Department: MLS
Closing Date: Fri, 13 Feb 2026
Quality Auditor - Medical Law Services (MLS) in Manchester employer: Fletchers Solicitors
Contact Detail:
Fletchers Solicitors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Auditor - Medical Law Services (MLS) in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Fletchers Group on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the MLS team. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of medical law and quality auditing. Familiarise yourself with common industry standards and regulations. This will show that you're not just interested, but also knowledgeable and ready to contribute.
✨Tip Number 3
Practice your communication skills! As a Quality Auditor, you'll need to convey feedback clearly and effectively. Consider doing mock interviews with friends or using online resources to refine your responses and ensure you come across as confident and articulate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Fletchers family. Good luck!
We think you need these skills to ace Quality Auditor - Medical Law Services (MLS) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality Auditor role. Highlight any relevant experience in audits, medical records handling, or customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your nursing background can contribute to our team. Keep it engaging and personal – we love a good story!
Show Off Your Attention to Detail: As a Quality Auditor, attention to detail is key. Make sure your application is free from typos and errors. This shows us you take pride in your work and understand the importance of quality standards.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about us and the role!
How to prepare for a job interview at Fletchers Solicitors
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of medical law and quality auditing. Familiarise yourself with the specific standards and regulations that apply to the role. This will not only show your enthusiasm but also demonstrate your commitment to maintaining high-quality standards.
✨Showcase Your Attention to Detail
As a Quality Auditor, attention to detail is crucial. Prepare examples from your past experiences where your keen eye for detail made a difference. Whether it was in a nursing role or another position, be ready to discuss how you ensured compliance and quality in your work.
✨Communicate Clearly
Excellent communication skills are key for this role. Practice articulating your thoughts clearly and concisely. During the interview, be prepared to explain complex concepts in simple terms, especially when discussing audits and quality assurance processes.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the tools they use for audits, or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
