Team Leader - Clinical Negligence (Liverpool)

Location: Liverpool / Hybrid

Hybrid working available – with the flexibility to work from home and collaborate in-office when needed. We believe we offer our colleagues the best hybrid and flexible working practices, balancing working from home with time collaborating and socialising with colleagues in our modern offices.

Fletchers Group have a fantastic opportunity to join our growing Team. The successful candidate will be joining our dynamic, large, and growing team of Clinical Negligence experts! You will be joining a group that prides itself on delivering high-quality service to our customers while maintaining a busy and fast-paced environment. As the Team Leader, your role will be pivotal in guiding and developing the Clinical Negligence team to meet the evolving needs of our clients. Your leadership will play a key part in ensuring we achieve the objectives of Fletchers Clinical Negligence plans, driving excellence and supporting the team to reach new heights of success.

In return Fletchers can offer:

• 35 hours working week
• Bonus scheme (subject to targets being met)
• 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5th, 7th, and 9th full year of employment
• Pension scheme with NI-efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some dental, optical and other medical expenses
• Company sick pay
• Enhanced Maternity, Paternity and IVF schemes
• Flexible, agile working environment with a positive work-life balance
• Varied calendar of funded company social events
• Monthly voucher awards for winning nominees
• A genuinely supportive and friendly culture
• Ongoing training and professional development opportunities

Main Responsibilities:

• Accountable for:
• Strategy & Execution
• Implement departmental plans in team to deliver Fletchers’ priorities
• Ensure that the team provides excellent customer service
• Ensure the team achieves their agreed performance targets
• Deliver the appropriate objectives on “The Pitch”
• Support the budgeting process for the clinical negligence department
• Ensure high quality case planning, file management and ESD management within team, to support financial planning and delivery of team budgets
• Leadership & Management
• Lead the team, managing the team members
• Coach, develop and support team members
• Model “Wise, Kind and Strong” management behaviours
• Promote a “cradle to grave” fee earning environment where all lawyers are constantly developing and meeting their potential
• Technical
• Provide advice and guidance on any and all Clinical Negligence issues
• Ensure cases are progressed appropriately and customer satisfaction is delivered
• Work with the Heads of to ensure the team delivers quality legal services with unrivalled customer care in a compliant way
• KPIS/Outcome Measures
• Delivery of key output metrics, like, Fees, Work done, EBITDA, Customer satisfaction.
• Delivery of key input metrics, Team chargeability %, Letters of claim sent, cases served and cases settled, RA1 and RA2 acceptance rates, Win rate, Zero data breaches, Delivery of other key metrics, Team engagement
• Relationship
• Provides a service to: Customers
• Receives a service from, Heads of department, Finance, People, Systems, Facilities, Customer & Marketing, Compliance, Operations, Medical Law Pagination Services (MLPS), Third party providers (e.g. other pagination services, medical experts etc)
• Acts as a champion/pressure group for good legal practice in Clinical Negligence cases
• Governance group membership, Team Leaders.

Essential Skills and Experience:

• Experience of successfully leading or managing in a Clinical Negligence team
• Experience of running a wide variety of Clinical Negligence claims
• Ability to deliver excellent customer service
• A good understanding of how to deliver and grow team productivity
• Experience of coaching and supporting team members
• Ability to role model good practice leadership
• Technology literate, with the ability to use technology to enhance legal services
• Excellent interpersonal skills, with the ability to form positive working relationships with a wide variety of team members
• Strong analytical skills

About Fletchers Group

Fletchers is a fast-growing, dynamic law firm specialising in personal injury and clinical negligence law, with outstanding rankings in both The Legal 500 and Chambers & Partners. Following several strategic acquisitions, we’ve evolved into the Fletchers Group, with ambitious plans for continued growth and innovation.

We aspire to be the best place to work in the legal sector. Our workplace culture is inclusive, informal, and supportive, with a strong focus on colleague wellbeing and happiness. We are proud to offer some of the best hybrid and flexible working arrangements in the industry — because we understand that balance drives performance.

At Fletchers, we also value connection and collaboration. We create exciting opportunities for teams to come together and thrive. Whether you’re starting your career or aiming for leadership, you’ll find a clear path to progress and development here — from apprenticeships and professional qualifications to senior roles and Partnership.

We seek out a broad range of challenging, high-quality legal work, enabling our people to build meaningful and progressive careers. And we don’t just talk about development — we invest in it, with a significant proportion of our colleagues working towards relevant qualifications at any given time.

We reward those who help build our success and live our values. Our benefits package is designed to grow with you, offering real opportunities to share in our long-term strength. Our base pay and bonus structure is built to recognise and reward high performance.

Join us and be part of a law firm that’s not only growing, but redefining what it means to work in legal services. Fletchers Group is an inclusive employer with a diverse workforce: we welcome applications from any and all backgrounds. We’re committed to providing a culture and environment where everyone can thrive, understanding and celebrating that no colleague is the same. We’re proud of our work on the Disability Confident scheme, signed up to BITC's Race at Work charter, and working towards Henpicked's Menopause and Menstrual Friendly accreditations. Fletchers Group is proud to be a Disability Confident Committed scheme member. If you do require any support or reasonable adjustments during the process, please contact us.