Senior Business Analyst in Liverpool

Senior Business Analyst

Location: Hybrid. In the office (co-working) at least once a week in Manchester, Liverpool or Southport, as needed.

Lead Change Through Insight. Shape the Future of Fletchers.

At Fletchers, we're on a mission to make our business better, faster and more data-driven than ever before. As we continue to grow, we're looking for a Senior Business Analyst who can bridge the gap between strategy, data and delivery, helping us make smarter decisions and drive meaningful change across the organisation.

This is an opportunity for an experienced Business Analyst who combines strong analytical thinking with hands-on data expertise. You'll work closely with senior stakeholders, lead analysis across high-profile transformation initiatives, and play a key role in building a best-in-class Business Analysis function. If you enjoy turning complex business challenges into clear, evidence-based solutions and want to influence change at scale, we'd love to hear from you.

In return Fletchers offers:

• 35 hours working week
• Bonus scheme (subject to targets being met)
• 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5^th, 7^th, and 9^th full year of employment
• Pension scheme with NI-efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some dental, optical and other medical expenses
• Company sick pay
• Enhanced Maternity, Paternity and IVF schemes
• Flexible, agile working environment with a positive work-life balance
• Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
• Monthly voucher awardsfor winning nominees
• A genuinely supportive and friendly culture
• Ongoing training and professional development opportunities

Main Responsibilities:

Business analysis

• Developing business cases and opportunities using techniques such as fit-gap analysis, cost-benefit analysis and data modelling
• Own the analysis work for the projects and programmes in our Transformation portfolio, making sure it is delivered on time and to a high standard.
• Work out what the business needs. Write clear requirements, agree priorities, help design solutions and make sure they are tested properly.
• Help shape new change ideas. Explain how things work today, show the gaps, and judge the likely impact, backed by data and evidence.
• Work alongside the project delivery team to ensure strategic and tactical priorities are delivered on time and to a high standard.

  Data analysis

• Lead the data analysis aspects of projects and make sure it is delivered well, by you and by others.
• Collect data from different systems and teams, clean it, and combine it so it can be trusted.
• Spot trends and unusual changes in the data, find out why they happened, and explain what they mean in plain English.
• Build clear reports and dashboards that show progress and the benefits our projects deliver.
• Be clear about what the data can and cannot tell us, including any gaps, assumptions or bias.

  Leading and influencing

• Coach and support other Business Analysts and help them grow, as agreed with the Head of Business Analysis.
• Bring fresh ideas and better ways of working. Be a go-to expert on good analysis practice and challenge the team to keep improving.
• Build strong working relationships across the business to help us keep improving.

  Essential Skills and Experience:

• BCS Business Analysis International Diploma/ IIBA CBAP, or equivalent experience.
• Proven experience as a senior business analyst, with a track record of delivering analysis on large or complex projects.
• Proficient in producing BPMN 2.0 process models or similar standard
• Strong, hands-on data analysis skills. You can:
• Pull reports from older systems and get data from other teams such as Finance or BI
• Join several sources into one data set and clean it (remove duplicates, fix errors);
• Build reports with charts and filters that update when you pick an option from a drop-down;
• Find the story in the numbers, such as why there was a spike or how much something has changed from the starting point.
• Advanced Excel skills, proficient in M365 tooling
• Good knowledge of business analysis methods: asking the right questions, gathering information, analysing it and mapping how processes work.
• Excellent problem-solving skills and the ability to capture complex business needs.
• Strong communication and influencing skills. You are comfortable working with people at every level, including senior leaders and directors.
• Good at planning and organising your work, juggling several priorities and meeting deadlines.
• Able to guide, coach and motivate other analysts.

  Desirable Skills and Experience:

• Experience working in a legal setting, such as a law firm, legal services or another regulated business.
• Experience with a reporting tool such as Power BI, or with SQL (a way of getting data out of databases).
• Ability to use AI tools for productivity and analysis

How we will assess you:

As part of the interview process, we may ask you to complete a short data exercise/case study/presentation, so we can see how you work with real data and explain what you find.

We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.

About Fletchers Group

Fletchers is a fast-growing, dynamic law firm specialising in personal injury and clinical negligence law, with outstanding rankings in both The Legal 500 and Chambers & Partners. Following several strategic acquisitions, we’ve evolved into the Fletchers Group, with ambitious plans for continued growth and innovation. We aspire to be the best place to work in the legal sector.

Our workplace culture is inclusive, informal, and supportive, with a strong focus on colleague wellbeing and happiness. We are proud to offer some of the best hybrid and flexible working arrangements in the industry — because we understand that balance drives performance.

At Fletchers, we also value connection and collaboration. We create exciting opportunities for teams to come together and thrive. Whether you’re starting your career or aiming for leadership, you’ll find a clear path to progress and development here — from apprenticeships and professional qualifications to senior roles and Partnership.

We seek out a broad range of challenging, high-quality legal work, enabling our people to build meaningful and progressive careers. And we don’t just talk about development — we invest in it, with a significant proportion of our colleagues working towards relevant qualifications at any given time.

We reward those who help build our success and live our values. Our benefits package is designed to grow with you, offering real opportunities to share in our long-term strength. Our base pay and bonus structure is built to recognise and reward high performance.

Join us and be part of a law firm that’s not only growing but redefining what it means to work in legal services.

Fletchers Group is an inclusive employer with a diverse workforce: we welcome applications from any and all backgrounds. We’re committed to providing a culture and environment where everyone can thrive, understanding and celebrating that no colleague is the same. We’re proud of our work on the Disability Confident scheme, signed up to BITC's Race at Work charter, and working towards Henpicked's Menopause and Menstrual Friendly accreditations. Fletchers Group is proud to be a Disability Confident Committed scheme member.

If you do require any support or reasonable adjustments during the process, please contact us.