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- Tasks: Conduct quality audits and ensure compliance with medical records standards.
- Company: Join Fletchers Solicitors, a leading law firm in personal injury and clinical negligence.
- Benefits: Enjoy 35 days holiday, flexible working, and a bonus scheme.
- Why this job: Utilise your nursing skills in a legal setting while making a real impact.
- Qualifications: Attention to detail, communication skills, and experience in audits preferred.
- Other info: Inclusive workplace with opportunities for growth and development.
The predicted salary is between 22932 - 22932 £ per year.
Medical Law Services are part of Fletchers Solicitors group and have a fantastic opportunity to join our growing Team.
Purpose of role: To ensure that our medical records collection product and supporting services and processes consistently meet defined quality standards and satisfy customer and regulatory requirements.
About Medical Law Service and Fletchers Group: Fletchers is a growing law firm specialising in personal injury and clinical negligence law, with excellent rankings with both the Legal 500 and Chambers & Partners. Following several acquisitions, we have transformed into the Fletchers Group, with ambitious plans for further expansion. Situated in the North-West of the UK, our offices are located in Manchester, Liverpool, Southport, Leeds, Bolton, and Cambridge. Many of our colleagues enjoy the flexibility of hybrid work arrangements. We offer a great work-life balance, attractive benefits, apprenticeship or training contract opportunities, and avenues for internal progression. Currently, approximately 10% of our colleagues participate in apprenticeships or training contracts, marking a milestone for us as we continue to improve our Learning & Development programs. Our culture is nurturing, designed to assist you in achieving your aspirations. Additionally, we have our Associate and Partner programs for senior lawyers and established the Fletchers Foundation to support those who have suffered injuries.
If you’re looking for an alternative career path and want to put your nursing knowledge along with client care to use, MLS part of Fletchers group could be the new role for you! We offer a balanced work life with 35 hours a working week, with bank holidays, Christmas off and Hybrid working. We provide equipment and a full comprehensive training programme to help you settle into the role and understand how you can utilise your nursing skills in a legal environment. The MLS team has grown significantly over the last 2 years and continues to grow; we have a large team of nurses from midwives, dental nurses, cardiology, oncology, surgery, general practice, and community nurses. We are now looking to grow the team even further, so regardless of your field of work, we would love to hear from you!
Medical Law Service part of Fletchers Group is an inclusive employer with a diverse workforce, which is why we welcome applications from all diversity groups and backgrounds. We’re committed to providing a culture and environment where everyone can thrive. Fletchers understand and celebrate that no colleague is the same. We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.
Main Responsibilities for the role:
- Performance of regular quality check and audit of products completed within MLS as required by client.
- To complete agreed number of audits per team per month and keep documentary evidence reporting to Operations Manager, Medical Records Manager & Head of MLS.
- Audit is to include a review of medical record collection process, file notes and communications with third parties.
- Ensure that quality standards are observed through MLS.
- Provide assurance that all products are to an agreed standard and work is completed within agreed SLAs.
- Provide feedback and assist with training when needed to ensure improvements are made internally.
- Provide recommendations for improvement should the same be noted upon audit.
- Assist in the cultivation of relationships with MLS clients by ensuring quality of products.
- Support the Operations Manager to provide monthly data and results of quality audit.
- Ensure strict adherence to regulatory standards and internal policies across all departments of MLS.
- Identify potential risk or areas of non-compliance and working with MLS management team, assist in taking corrective action.
The ideal candidate will have:
- Be highly motivated, organised, and proactive.
- To have precise and high-level attention to detail.
- Ability to work under pressure whilst maintaining high standards.
- Knowledge of Audits and interpreting the findings to improve/maintain practice.
- Excellent communication skills.
- Ability to work as a team member and remotely.
- Understanding of and ability to assist in delivery of excellent customer service.
Desirable qualifications, skills and experience:
- Experience of Proclaim or other software tools for example Adobe, Microsoft.
- Experience of reporting and data analysis tools (e.g. Excel, Power BI).
- Medical records handling and knowledge of healthcare sector.
We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.
In return we can offer:
- 35 hours working week.
- Bonus scheme (subject to targets being met).
- 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5th, 7th, and 9th full year of employment.
- Pension scheme with tax-efficient salary sacrifice option.
- Life Assurance Policy.
- Medicash policy to cover some Dental, optical, and other medical expenses.
- Enhanced company sick pay.
- Enhanced Maternity, Paternity, and IVF schemes.
- Flexible, agile working environment with a positive work-life balance.
- Varied calendar of funded company social events.
- Monthly voucher awards.
Location: Southport/Liverpool/Manchester/Hybrid
Salary: £22,932pa
Department: MLS
Closing Date: Fri, 13 Feb 2026
Quality Auditor – Medical Law Services (MLS) in Liverpool employer: Fletchers Solicitors
Contact Detail:
Fletchers Solicitors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Auditor – Medical Law Services (MLS) in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current employees at Fletchers Group on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Quality Auditor role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of medical law and quality auditing. We want to see how your nursing background can shine in this role, so think of examples where you've ensured high standards in your previous work.
✨Tip Number 3
Show off your attention to detail! During the interview, be ready to discuss specific instances where you identified areas for improvement in processes or services. This will demonstrate your proactive approach and fit for the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can go a long way. Plus, it shows that you’re genuinely excited about the opportunity with us at Fletchers Group.
We think you need these skills to ace Quality Auditor – Medical Law Services (MLS) in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Quality Auditor role. Highlight your relevant experience in medical records handling and any auditing skills you have. We want to see how your background fits with what we're looking for!
Show Off Your Attention to Detail: As a Quality Auditor, attention to detail is key! Use specific examples in your application that demonstrate your ability to maintain high standards and ensure quality. This will help us see that you’re the right fit for the role.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your key skills and experiences shine through. We appreciate straightforward communication, so let’s keep it simple!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about us and the position there!
How to prepare for a job interview at Fletchers Solicitors
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of medical law and quality auditing. Familiarise yourself with the specific standards and regulations that apply to the role. This will not only show your commitment but also help you answer questions confidently.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your attention to detail, organisational skills, and ability to work under pressure. Think about situations where you've successfully conducted audits or improved processes, as these will resonate well with the interviewers.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and how success is measured in the Quality Auditor role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. The team at Fletchers values diversity and individuality, so being authentic can help you connect better with your interviewers and demonstrate that you'd be a great cultural fit.
