Colleague Wellbeing Coach in Birmingham, Bolton, Cambridge

Colleague Wellbeing Coach

Office Locations: Manchester, Liverpool, Leeds, Bolton, Southport, Newcastle, Reading, Birmingham, Northampton, Cambridge, Derby, Oxford and Nottingham

Hybrid working available – with the flexibility to work from home and collaborate in-office when needed. We believe we offer our colleagues the best hybrid and flexible working practices, balancing working from home with time collaborating and socialising with colleagues in our modern offices.

Be the Difference When It Matters Most

Help our colleagues thrive, whatever life brings. As our Colleague Wellbeing Coach, you'll play a vital role in supporting the physical, mental and financial wellbeing of colleagues across the business. From providing compassionate one-to-one coaching and guidance through life's challenges, to helping colleagues access the right support at the right time, you'll be a trusted wellbeing partner who makes a genuine difference every day.

This is a unique opportunity to join a growing organisation that places people at the heart of everything we do. Working closely with the People Team, you'll provide confidential wellbeing support, promote positive wellbeing initiatives, and help create an environment where colleagues feel valued, supported and empowered to be at their best.

If you're an experienced wellbeing professional, coach, or mental health practitioner who combines empathy with resilience and thrives on helping others navigate change, challenge and personal growth, we'd love to hear from you.

In return Fletchers offers:

• 35 hours working week
• Bonus scheme (subject to targets being met)
• 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5^th, 7^th, and 9^th full year of employment
• Pension scheme with NI-efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some dental, optical and other medical expenses
• Company sick pay
• Enhanced Maternity, Paternity and IVF schemes
• Flexible, agile working environment with a positive work-life balance
• Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
• Monthly voucher awardsfor winning nominees
• A genuinely supportive and friendly culture
• Ongoing training and professional development opportunities

Main Responsibilities:

• Delivering training to managers and teams
• Provide confidential, short‑term wellbeing coaching and pastoral support to colleagues experiencing personal, domestic or work‑related challenges
• Hold supportive 1:1 coaching conversations with colleagues, helping them clarify issues, explore options and access appropriate support
• Signpost colleagues to relevant internal services and external organisations, in line with agreed wellbeing pathways
• Support colleagues during key life events and transitions, such as:
• Return from maternity or extended leave
• Bereavement
• Health‑related absences or recovery
• Preparation for retirement or significant change
• Support colleagues on long‑term or short‑term sickness absence from a wellbeing perspective, working closely with the Colleague Wellbeing Lead and HR colleagues where appropriate
• Contribute to occupational health referrals by gathering relevant information and supporting colleagues through the process
• Maintain accurate, confidential records in line with data protection and agreed boundaries
• Escalate complex, high‑risk or safeguarding concerns promptly to the Colleague Wellbeing Lead
• Support the delivery of wellbeing activity and events where required, without owning campaign design or strategy
• Act as a visible and approachable wellbeing contact for colleagues across the business
• Be central to our people response in the event of any incidents which may have an impact on the wellbeing of our colleagues
• Support the Responsible Business team with regular internal campaigns and events to promote good health and wellbeing

Note that this role will not act as an advocate in any areas of HR management practice, such as grievance, discipline or harassment, nor will they provide ongoing regular counselling to individuals: the focus is on triage, support and signposting for individuals as well as group health and wellbeing promotion.

Essential Skills and Experience:

• Significant experience delivering 1–1 wellbeing, mental health or coaching support
• Experience managing a busy and emotionally complex caseload
• Confidence delivering training, workshops or group sessions to managers and teams
• Experience working with, advising or supporting employers, HR, managers and teams
• Excellent listening, questioning and reflective skills
• Excellent individual communication skills, both face-to-face and remotely
• Comfortable operating in a professional, fast-paced environment
• Organised, resilient and able to manage emotionally demanding conversations
• Able to identify situations quickly that require additional support and guidance
• A clear appreciation of the need for – and limits of – confidentiality
• A proactive approach to problem-solving

Desirable Skills and Experience:

• Experience of working in a professional services workplace is particularly desirable
• Qualification in coaching, mental health, wellbeing or a related field (or equivalent experience)
• Background in mental health training, facilitation or group work
• Experience in regulated, high-pressure or complex environments

We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.

About Fletchers Group

Fletchers is a fast-growing, dynamic law firm specialising in personal injury and clinical negligence law, with outstanding rankings in both The Legal 500 and Chambers & Partners. Following several strategic acquisitions, we’ve evolved into the Fletchers Group, with ambitious plans for continued growth and innovation.

We aspire to be the best place to work in the legal sector.

Our workplace culture is inclusive, informal, and supportive, with a strong focus on colleague wellbeing and happiness. We are proud to offer some of the best hybrid and flexible working arrangements in the industry — because we understand that balance drives performance.

At Fletchers, we also value connection and collaboration. We create exciting opportunities for teams to come together and thrive. Whether you’re starting your career or aiming for leadership, you’ll find a clear path to progress and development here — from apprenticeships and professional qualifications to senior roles and Partnership.

We seek out a broad range of challenging, high-quality legal work, enabling our people to build meaningful and progressive careers. And we don’t just talk about development — we invest in it, with a significant proportion of our colleagues working towards relevant qualifications at any given time.

We reward those who help build our success and live our values. Our benefits package is designed to grow with you, offering real opportunities to share in our long-term strength. Our base pay and bonus structure is built to recognise and reward high performance.

Join us and be part of a law firm that’s not only growing, but redefining what it means to work in legal services.

Fletchers Group is an inclusive employer with a diverse workforce: we welcome applications from any and all backgrounds. We’re committed to providing a culture and environment where everyone can thrive, understanding and celebrating that no colleague is the same. We’re proud of our work on the Disability Confident scheme, signed up to BITC's Race at Work charter, and working towards Henpicked's Menopause and Menstrual Friendly accreditations.

Fletchers Group is proud to be a Disability Confident Committed scheme member.

If you do require any support or reasonable adjustments during the process, please contact us.