Fletchers Solicitors Ltd in Manchester is seeking an IT Service Desk Manager to supervise L1/L2 teams across multiple sites and lead daily operations. You will drive incident resolution, build capabilities, and align service delivery with IT strategy.
You will manage performance, report CSAT metrics, and mentor technicians while maintaining strong stakeholder relationships and ensuring SLAs are achieved.
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IT Service Desk Supervisor — Hybrid Team Lead in Manchester employer: Fletchers Solicitors Ltd
Fletchers Solicitors Ltd is an exceptional employer, offering a supportive and dynamic work environment in Manchester that prioritises employee well-being and professional growth. With a comprehensive benefits package including generous holiday allowances, flexible working arrangements, and opportunities for career advancement, Fletchers fosters a culture of collaboration and innovation, making it an ideal place for solicitors looking to make a meaningful impact in serious injury law.
