Team Leader - Clinical Negligence (Liverpool)

Location

Liverpool / Hybrid

Overview

The successful candidate will be joining our dynamic, large, and growing team of Clinical Negligence experts. You will be joining a group that prides itself on delivering high-quality service to our customers while maintaining a busy and fast-paced environment. As the Team Leader, your role will be pivotal in guiding and developing the Clinical Negligence team to meet the evolving needs of our clients. Your leadership will play a key part in ensuring we achieve the objectives of Fletchers Clinical Negligence plans, driving excellence and supporting the team to reach new heights of success.

In Return Fletchers Can Offer

• 35 hours working week
• Bonus scheme (subject to targets being met)
• 35 days holiday a year including bank holidays and Christmas Closure; option to purchase up to 3 extra days’ holiday per year, until you reach the maximum long service awards which are awarded after your 5th, 7th, and 9th full year of employment
• Pension scheme with tax-efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some dental, optical and other medical expenses
• Company sick pay
• Enhanced Maternity, Paternity and IVF schemes
• Flexible, agile working environment with a positive work-life balance
• Varied calendar of funded company social events
• Monthly voucher awards for winning nominees

Main Responsibilities

• Accountable for: Strategy & Execution
• Implement departmental plans to deliver Fletchers’ priorities
• Ensure that the team provides excellent customer service
• Ensure the team achieves their agreed performance targets
• Deliver the appropriate objectives on “The Pitch”
• Support the budgeting process for the clinical negligence department
• Ensure high quality case planning, file management and ESD management within team
• Leadership & Management: Lead the team, managing the team members
• Coach, develop and support team members
• Model “Wise, Kind and Strong” management behaviours
• Promote a “cradle to grave” fee earning environment where all lawyers are constantly developing and meeting their potential
• Technical: Provide advice and guidance on any and all Clinical Negligence issues
• Ensure cases are progressed appropriately and customer satisfaction is delivered
• Work with the Heads of to ensure the team delivers quality legal services with unrivalled customer care in a compliant way

KPIs / Outcome Measures

• Delivery of key output metrics such as Fees, Work done, EBITDA, EBITDAW, and Customer satisfaction
• Delivery of key input metrics including Team chargeability %, Letters of claim sent, cases served and settled, RA1 and RA2 acceptance rates, Win rate, zero data breaches
• Delivery of other key metrics and Team engagement

Relationship

• Provides a service to: Customers
• Receives a service from: Heads of department, Finance, People, Systems, Facilities, Customer & Marketing, Compliance, Operations, Medical Law Pagination Services (MLPS), Third party providers
• Acts as a champion/pressure group for good legal practice in Clinical Negligence cases; Governance group membership, Team Leaders

Essential Skills And Experience

• Experience of successfully leading or managing in a Clinical Negligence team
• Experience of running a wide variety of Clinical Negligence claims
• Ability to deliver excellent customer service
• A good understanding of how to deliver and grow team productivity
• Experience of coaching and supporting team members
• Ability to role model good practice leadership
• Technology literate, with the ability to use technology to enhance legal services
• Excellent interpersonal skills, with the ability to form positive working relationships with a wide variety of team members
• Strong analytical skills

About Fletchers Solicitors

Fletchers is a growing law firm specialising in personal injury and clinical negligence law, with excellent rankings with both the Legal 500 and Chambers & Partners. We are a group with offices in multiple locations, offering hybrid work arrangements and a focus on work-life balance, development opportunities, and internal progression. We have apprenticeship or training contract opportunities and established Associate and Partner programs; we also support the Fletchers Foundation to assist those who have suffered injuries. More information about us can be found on our website.

Fletchers Group is an inclusive employer with a diverse workforce. We welcome applications from all diversity groups and backgrounds. We support the Disability Confident scheme and other diversity standards to reflect our ethos. We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.