Location: Reading/Hybrid
The Clinical Negligence Team Leader will guide and inspire our Clinical Negligence team. In this pivotal role, you will shape and drive our team’s success, ensuring we consistently meet the needs of our clients while delivering on Fletchers’ commitment to excellence. As Team Leader you’ll mentor team members and foster a collaborative environment focused on high-quality outcomes for clients.
Accountable For
- Implement departmental plans in team to deliver Fletchers’ priorities
- Ensure that the team provides excellent customer service
- Ensure the team achieves their agreed performance targets
- Deliver the appropriate objectives on “The Pitch”
- Support the budgeting process for the Clinical Negligence department
- Ensure high-quality case planning, file management and ESD management within team, to support financial planning and delivery of team budgets
Leadership & Management
- Lead the team, managing the team members
- Coach, develop and support team members
- Management behaviours
- Promote a “cradle to grave” environment where all lawyers are constantly developing and meeting their potential
Technical
- Provide advice and guidance on any and all Clinical Negligence issues
- Ensure cases are progressed appropriately and customer satisfaction is delivered
- Work with the Heads of to ensure the team delivers quality legal services with unrivalled customer care in a compliant way
KPI’s/Outcome Measures
- Fees
- Work Done
- EBITDA
- EBITDAW
- Customer satisfaction
- Team chargeability %
- Letters of claim sent, cases served and cases settled
- RA1 and RA2 acceptance rates
- Win rate
- Zero data breaches
The Ideal Candidate Will Have
- Experience of successfully leading or managing in a Clinical Negligence team
- Experience of running a wide variety of Clinical Negligence claims
- Ability to deliver excellent customer service
- A good understanding of how to deliver and grow team productivity
- Experience of coaching and supporting team members
- Ability to role model good practice leadership
- Technology literate, with the ability to use technology to enhance legal services
- Excellent interpersonal skills, with the ability to form positive working relationships with a wide variety of team members
- Strong analytical skills
In Return Fletchers Can Offer
- Competitive salary
- 35 hours working week
- Bonus scheme (subject to targets being met)
- 35 days holiday a year including bank holidays and Christmas closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5th, 7th, and 9th full year of employment
- Pension scheme with tax-efficient salary sacrifice option
- Life Assurance Policy
- Medicash policy to cover some Dental, optical and other medical expenses
- Company sick pay
- Enhanced Maternity, Paternity and IVF schemes
- Flexible, agile working environment with a positive work-life balance
- Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
- Monthly voucher awards
Fletchers Group is an inclusive employer with a diverse work force, which is why we welcome applications from all diversity groups and backgrounds. We’re committed to providing a culture and environment where everyone can thrive. Fletchers understand and celebrating that no colleague is the same. We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.
We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Clinical Negligence (Reading)
✨Join Medical Networks
Get involved in local and national medical associations, like the Royal College of Physicians. These networks can help you connect with mentors and colleagues who might know of openings, plus they're great for staying updated on the latest in medicine and clinical practices.
✨Attend Healthcare Conferences
Make it a habit to attend medical conferences and seminars. These events are fantastic for networking and often feature job boards where hospitals and clinics post their openings. Plus, it’s a good way to get your face recognised in the industry.
✨Leverage Your Medical School's Resources
Don’t forget to use your medical school’s career services! They usually have great connections with hospitals and clinics looking to fill full-time physician positions and can help you with mock interviews or networking events.
✨Apply Directly Through Hospital Websites
When you're ready to apply, make sure to check the careers section of hospital websites directly. Hospitals like Fletchers Group often post their job openings there first, and applying directly can sometimes give you an edge over other applicants.
Some tips for your application 🫡
Show Off Your Credentials:When applying for a physician role, make sure to highlight your medical qualifications and any special certifications you have. We want to see your medical degree, residency training, and any additional certifications that set you apart, like specialised training in paediatrics or geriatrics. Don’t leave out those all-important letters after your name!
Tailor Your CV to Medicine:Your CV should reflect your experience and skills as a doctor. Be specific about your clinical rotations, medical practice, and any research work you've done – we love seeing quantifiable impacts, so mention how you've improved patient care or led successful treatment plans.
Craft a Personal Statement with Heart:In your cover letter, let us know why you chose medicine and what drives your passion for patient care. Personal stories about transformative experiences—like a memorable patient encounter or a moment that defined your career path—can really make you shine. Remember, we're looking for someone who genuinely cares about their patients!
Demonstrate Continuous Learning:In the medical field, showcasing your commitment to continuous learning is essential. Mention any recent courses, workshops, or conferences you’ve attended, and highlight your willingness to stay updated on medical advancements. This shows us that you’re not just a physician; you're a lifelong learner, ready to adapt and grow.
How to prepare for a job interview at Fletchers Group
✨Get Clinical Knowledge Sharp
Brush up on your clinical knowledge, particularly in areas relevant to the role at Fletchers Group. Expect questions about diagnosis, treatment plans, and patient management. Be ready to discuss case studies or even do some role-playing with hypothetical patient scenarios for a more practical assessment.
✨Know Your Procedures and Protocols
Familiarise yourself with the latest procedures and protocols that are specific to the field of medicine you’re applying to. Whether it’s surgical techniques or patient care protocols, being able to discuss these confidently can really set you apart in the interview at Fletchers Group.
✨Show You're a Team Player
In the medical field, collaboration is key. Have examples ready that showcase your teamwork and communication skills. Talk about how you've worked with nurses, specialists, or other doctors in the past to provide the best care for your patients. This shows you're ready to integrate into the team at Fletchers Group.
✨Stay Current with Medical Trends
Make sure you’re clued up on the latest medical trends, research, and innovations. Not only does this prepare you for technical questions, but it also shows your passion for the field. Be ready to discuss how these trends might affect your practice at Fletchers Group.
