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- Tasks: Join our team to onboard clients and provide top-notch customer service.
- Company: Fletchers Solicitors is a leading law firm in personal injury and clinical negligence.
- Benefits: Enjoy 35 days holiday, flexible working, and a bonus scheme.
- Why this job: Be part of a supportive culture that values your growth and offers diverse opportunities.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Hybrid working after initial training; varied social events and internal progression available.
The predicted salary is between 22932 - 22932 £ per year.
Onboarding Team Member – CN
Salary: £22,932
Location: Southport/Hybrid
Office attendance expectation: Initial period in the office for training, followed by hybrid working.
Working hours: 35 hours – Monday to Sunday on a rota basis (1 weekend work in 6 weeks)
Fletchers Solicitors Ltd has a fantastic opportunity to join our growing team. The successful candidate will ensure our clients are at the heart of everything we do by providing excellent customer service. Responsibilities include onboarding clients and supporting them during the initial sign-up process.
In Return, Fletchers Can Offer:
- 35 hours working week
- Bonus scheme (subject to targets being met)
- 35 days holiday including bank holidays and Christmas Closure; option to purchase up to 3 extra days per year, with long service awards at 5, 7, and 9 years
- Pension scheme with salary sacrifice option
- Life Assurance Policy
- Medicash policy for dental, optical, and medical expenses
- Company sick pay
- Enhanced Maternity, Paternity, and IVF schemes
- Flexible, agile working environment
- Varied funded social events
- Monthly voucher awards for nominees
Main Responsibilities:
- Communicating daily with clients via phone and email
- Developing knowledge of Medical Negligence claims process
- Discussing funding and insurance information
- Collaborating with legal team to progress cases
- Making amendments to sign-up/medical consent forms as needed
- Building rapport with clients and accurately entering information into the Proclaim system
- Monitoring tasks and following up with clients
- Performing other duties as assigned
- Gathering additional information from clients
- Completing conflict checks
- Assisting legal teams with onboarding high-value cases
Essential Skills and Experience:
- Call centre or customer-facing experience
- Willingness to learn and develop
- Excellent communication skills (verbal, written, telephone)
- Exceptional attention to detail
- Team player
- Proficient in Microsoft Office
- Strong customer service skills
We reserve the right to close this role early depending on candidate quality and volume.
About Fletchers Solicitors:
Fletchers is a growing law firm specializing in personal injury and clinical negligence law, with rankings in Legal 500 and Chambers & Partners. We have offices across the North-West UK and offer flexible hybrid work arrangements, attractive benefits, training opportunities, and internal progression paths. Our culture is nurturing, supporting your professional growth, and we are committed to diversity and inclusion.
More information can be found on our website.
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Onboarding Team Member - CN (Southport) employer: Fletchers Group
Contact Detail:
Fletchers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Team Member - CN (Southport)
✨Tip Number 1
Familiarise yourself with the Medical Negligence claims process. Understanding the basics will not only help you during the onboarding process but also show your commitment to the role and the firm.
✨Tip Number 2
Brush up on your customer service skills, especially in a call centre environment. Practice active listening and effective communication techniques to ensure you can build rapport with clients quickly.
✨Tip Number 3
Get comfortable with Microsoft Office, particularly Excel and Word, as you'll need to enter and manage client information accurately. Consider taking a quick online course if you're not already proficient.
✨Tip Number 4
Prepare for a hybrid working environment by demonstrating your ability to work independently and as part of a team. Think of examples from past experiences where you've successfully collaborated or managed tasks remotely.
We think you need these skills to ace Onboarding Team Member - CN (Southport)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Onboarding Team Member position. Familiarise yourself with the key tasks such as client communication, onboarding processes, and collaboration with legal teams.
Tailor Your CV: Highlight relevant experience in customer service or call centre roles. Emphasise your communication skills and attention to detail, as these are essential for the role. Use specific examples to demonstrate how you've successfully managed client interactions in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Fletchers Solicitors and how your skills align with their values, particularly in providing excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and well-presented. A polished application reflects your attention to detail.
How to prepare for a job interview at Fletchers Group
✨Showcase Your Customer Service Skills
Since the role focuses heavily on providing excellent customer service, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved client issues or went above and beyond to ensure customer satisfaction.
✨Demonstrate Attention to Detail
Given the importance of accuracy in handling client information and medical consent forms, emphasise your attention to detail during the interview. You might mention any relevant experiences where your meticulousness made a significant difference.
✨Familiarise Yourself with Medical Negligence Claims
Take some time to research the medical negligence claims process before your interview. Being knowledgeable about this area will not only impress your interviewers but also show your genuine interest in the role and the company.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your enthusiasm for the position and helps you assess if the company is the right fit for you. Consider asking about the team dynamics, training opportunities, or how success is measured in the onboarding process.
