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- Tasks: Support clients through the onboarding process with excellent customer service.
- Company: Join Fletchers Solicitors, a growing law firm with a positive culture.
- Benefits: Enjoy 35 days holiday, flexible working, and a bonus scheme.
- Why this job: Make a real difference in clients' lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Be part of a diverse team with great career progression opportunities.
The predicted salary is between 18900 - 25600 £ per year.
Location: Liverpool/Hybrid
Office attendance expectation: Initial period in the office for training, followed by hybrid working.
Working hours: 35 hours - Monday to Sunday on a rota basis.
The successful candidate will ensure that our clients are at the heart of everything we do by being motivated and enthusiastic about providing excellent customer service. They will be responsible for onboarding clients by providing step by step support to the clients during the initial sign-up process.
In Return Fletchers Can Offer:
- 35 hours working week
- Bonus scheme (subject to targets being met)
- 35 days holiday a year including bank holidays and Christmas Closure, with an option to purchase up to 3 extra days’ holiday per year
- Long service awards after your 5th, 7th, and 9th full year of employment
- Pension scheme with tax-efficient salary sacrifice option
- Life Assurance Policy
- Medicash policy to cover some dental, optical and other medical expenses
- Company sick pay
- Enhanced Maternity, Paternity and IVF schemes
- Flexible, agile working environment with a positive work-life balance
- Varied calendar of funded company social events
- Monthly voucher awards for winning nominees
Main Responsibilities:
- Communicating with clients daily, managing and developing relationships with clients via phone and email.
- Developing and maintaining knowledge of claims process for Personal Injury Cases.
- Understanding and discussing our funding and insurance information.
- Communicate with our legal team where necessary to progress cases.
- Make amendments to our sign up/ medical consent forms where required.
- Building rapport with clients ensuring all accurate information is taken and entered onto the Proclaim file management system.
- Monitoring own task list making sure all enquiries are contacted daily to chase the client for instructions.
- Any other ad-hoc duties as requested by your Team Leader or Head of Department.
Essential Skills And Experience:
- Call Centre experience or customer facing experience.
- A willingness to learn and develop.
- Excellent verbal, written communication, and telephone skills.
- Exceptional attention to detail.
- Team player.
- Microsoft Office.
- Exceptional customer service skills.
We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.
About Fletchers Solicitors:
Fletchers is a growing law firm specialising in personal injury and clinical negligence law, with excellent rankings with both the Legal 500 and Chambers & Partners. Following several acquisitions, we have transformed into the Fletchers Group, with ambitious plans for further expansion. Situated in the North-West of the UK, our offices are located in Manchester, Liverpool, Southport, Leeds, Bolton, and Cambridge. Many of our colleagues enjoy the flexibility of hybrid work arrangements. We offer a great work-life balance, attractive benefits, apprenticeship or training contract opportunities, and avenues for internal progression. Currently, approximately 10% of our colleagues participate in apprenticeships or training contracts, marking a milestone for us as we continue to improve our Learning & Development programs. Our culture is nurturing, designed to assist you in achieving your aspirations. Additionally, we have our Associate and Partner programs for senior lawyers and established the Fletchers Foundation to support those who have suffered injuries. More information about us can be found on our website.
Fletchers Group is an inclusive employer with a diverse workforce: we welcome applications from any and all backgrounds. We’re committed to providing a culture and environment where everyone can thrive, understanding and celebrating that no colleague is the same. We’re proud of our work on the Disability Confident scheme, signed up to BITC's Race at Work charter, and working towards Henpicked's Menopause and Menstrual Friendly accreditations.
Onboarding Team Member - PI (Liverpool) employer: Fletchers Group
Contact Detail:
Fletchers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Team Member - PI (Liverpool)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fletchers Solicitors. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and onboarding processes. Think about your past experiences and how they relate to the role. We want you to feel confident when discussing your skills!
✨Tip Number 3
Show off your personality! Fletchers is looking for someone enthusiastic and motivated. Don’t be afraid to let your passion for customer service shine through during the interview. Remember, they want to see the real you!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role!
We think you need these skills to ace Onboarding Team Member - PI (Liverpool)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're genuinely excited about helping clients and making their onboarding experience smooth and enjoyable.
Tailor Your Application: Make sure to customise your application to highlight relevant experiences, especially any call centre or customer-facing roles. We love seeing how your background aligns with the responsibilities of the Onboarding Team Member position!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, attention to detail is key, so double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Fletchers Group
✨Know the Company Inside Out
Before your interview, take some time to research Fletchers Solicitors. Understand their values, mission, and the services they offer, especially in personal injury law. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on providing excellent customer service, prepare examples from your past experiences where you’ve gone above and beyond for clients. Be ready to discuss how you handle difficult situations and maintain a positive attitude.
✨Practice Your Communication Skills
As an Onboarding Team Member, you'll be communicating with clients daily. Practise clear and concise communication, both verbally and in writing. You might even want to do a mock interview with a friend to refine your responses and ensure you come across as approachable and professional.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the onboarding process, team dynamics, or company culture. This shows that you’re engaged and serious about finding the right fit for both you and Fletchers Solicitors.
