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- Tasks: Develop and grow client relationships while managing accounts and ensuring smooth onboarding.
- Company: Fletchers Group is a leader in medical law services, dedicated to client support and partnership.
- Benefits: Enjoy a hybrid working model, 35 days holiday, bonus schemes, and flexible working options.
- Why this job: Be a key player in shaping the future of medical legal services with a supportive team culture.
- Qualifications: 3+ years in business development, strong communication skills, and proficiency in Microsoft Office required.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace for all.
The predicted salary is between 36000 - 60000 £ per year.
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Customer Manager – Medical Law Services
Customer Manager – Medical Law Services
Location: Manchester / Liverpool / Leeds / Southport – Hybrid Working
About Us
Our Medical Law Services (MLS) team is at the forefront of delivering trusted, expert support to the medical legal sector. We are committed to building lasting partnerships that help our clients navigate complex processes with confidence and ease.
The Role
Your role will be to develop and grow our external client portfolio, building strong relationships between MLS and their clients, whilst supporting the MLS process and the client journey, and assisting in onboarding of new clients. The role will also involve managing client accounts and collaboration with MLS internal teams keeping track of key performance indicators and resolving any client issues ensuring a smooth experience.
The role is key to the performance of MLS and it’s positioning in the external market and will therefore assist MLS achieving their financial and performance targets as well as delivering on the long-term vision of being the most trusted business partner in the medical legal sector.
You will be expected to travel around the UK, particularly the Northwest, and regularly attending our offices in Southport and Manchester.
Join Us
This is a fantastic opportunity to play a pivotal role in shaping the success of MLS at Fletchers Group. If you’re passionate about building strong client partnerships and contributing to a high-performing team, we’d love to hear from you.
Apply today to become part of our journey to be the most trusted name in medical legal services.
In Return We Offer
- 35 hours working week
- Bonus scheme (subject to targets being met)
- 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5th, 7th, and 9th full year of employment
- Pension scheme with tax-efficient salary sacrifice option
- Life Assurance Policy
- Medicash policy to cover some dental, optical and other medical expenses
- Company sick pay
- Enhanced Maternity, Paternity and IVF schemes
- Flexible, agile working environment with a positive work-life balance
- Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
- Monthly voucher awards for winning nominees
Main Responsibilities
- Identify and research potential clients.
- Build and nurture customer relationships to ensure long term satisfaction by understanding needs and developing strategies to meet and manage them.
- Management of customer accounts by use of reporting and resolving any issues, should they arise, to ensure smooth experience.
- Assisting in leadership and operational management for MLS.
- To monitor & manage business performance against KPI’s and policy decisions, with the provision of performance MI to Managing Director (MD) of MLS and wider Fletchers Group.
- Manage sales administration including producing proposals, contract negotiation and coordinating with our finance team.
- Work with MD of MLS and Head of Finance to ensure accurate budgeting and forecasting.
- Ensure annual fee budget targets are achieved.
- Assist in monthly reporting of business area performance re KPI’s and financial targets to MD of MLS and Fletchers Executive Leadership Team (ELT).
- Ensure that MLS remains compliant by conforming to established operational regulations.
- Collaborate with wider MLS leadership team providing customer feedback to ensure consistent ways of working throughout the lead vetting, medical records collection and pagination services, thereby also supporting training needs.
- Assist the wider leadership team in fostering a culture of continuous improvement, development and learning among the teams.
- Promote and assist with implementation of evolving AI tools across the business.
- Support and lead medico legal decisions working closely with compliance teams when necessary.
- Provide regular feedback for customers to assist in the evaluation the efficiency of process working with MLS Operations Manager and MD of MLS, in line with organisational objectives and apply improvements.
Essential Skills And Experience
- 3 years+ business development/sales experience in legal or medical sector
- Strong communication and interpersonal skills.
- Detailed understanding business requirements and the key performance MI required to support ongoing business improvement & business continuity.
- Leadership and team management experience
- Time management and organisational skills
- Critical thinking and strong analytical skills with the ability to collect, organize, analyse, and disseminate information with attention to detail and accuracy
- Ability to work collaboratively with diverse teams and influence stakeholders.
- Proficiency with Microsoft Office package, including advanced level knowledge of Excel
We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.
Medical Law Service is an inclusive employer with a diverse workforce, which is why we welcome applications from all diversity groups and backgrounds. We’re committed to providing a culture and environment where everyone can thrive. We understand and celebrating that no colleague is the same. We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Legal Services
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Customer Manager employer: Fletchers Group
Contact Detail:
Fletchers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Manager
✨Tip Number 1
Research Fletchers Group and their Medical Law Services thoroughly. Understanding their values, mission, and recent developments will help you tailor your conversations and demonstrate genuine interest during interviews.
✨Tip Number 2
Network with current or former employees of Fletchers Group on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations for the Customer Manager role.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your skills in business development and client relationship management. Be ready to discuss how you've successfully navigated challenges in similar roles.
✨Tip Number 4
Familiarise yourself with key performance indicators relevant to the medical legal sector. Being able to discuss how you would monitor and manage these KPIs will set you apart as a knowledgeable candidate.
We think you need these skills to ace Customer Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business development or sales, particularly within the legal or medical sectors. Use specific examples that demonstrate your ability to build client relationships and manage accounts.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, such as managing customer accounts and collaborating with internal teams.
Showcase Your Skills: Emphasise your strong communication, leadership, and analytical skills in both your CV and cover letter. Provide examples of how you've successfully managed client relationships and contributed to business performance in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Customer Manager role.
How to prepare for a job interview at Fletchers Group
✨Research the Company
Before your interview, take some time to understand Fletchers Group and their Medical Law Services. Familiarise yourself with their mission, values, and recent developments in the medical legal sector. This will help you tailor your responses and show genuine interest.
✨Demonstrate Relationship-Building Skills
As a Customer Manager, building strong client relationships is key. Prepare examples from your past experiences where you've successfully nurtured client relationships or resolved issues. Highlight your communication skills and ability to understand client needs.
✨Showcase Your Analytical Skills
The role requires critical thinking and analytical skills. Be ready to discuss how you've used data to drive business improvements or make informed decisions. You might want to bring examples of KPIs you've managed or reports you've created.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, company culture, and expectations for the Customer Manager role. This shows that you're not only interested in the position but also in how you can contribute to the team's success.
