At a Glance
- Tasks: Engage with clients daily, ensuring top-notch customer service and relationship management.
- Company: Join Fletchers Solicitors Ltd, a diverse and inclusive employer.
- Benefits: Enjoy a competitive salary, 35 days holiday, and flexible working options.
- Other info: Be part of a vibrant team with opportunities for growth and social events.
- Why this job: Make a real difference in client care while developing your skills in a supportive environment.
- Qualifications: Excellent communication and organisation skills; customer service experience preferred.
The predicted salary is between 24479 - 24479 £ per year.
Salary: £24,479
Hours: 35 hours a week, Monday to Friday 9:00am to 5:00pm
Location: Southport/Hybrid
Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Onboarding Team. The successful candidate will ensure that our clients are continually at the heart of everything we do by being motivated and enthusiastic about providing excellent customer service. They will be responsible for working closely with the Team Leader and the Client Care Team to provide support in ensuring the service we provide to our clients is at the forefront of everything we do.
In Return Fletchers Can Offer:
- Competitive salary
- 35 hours working week
- Bonus scheme (subject to targets being met)
- 35 days holiday a year including bank holidays and Christmas Closure, with option to purchase up to 3 extra days per year, followed by a long service award of 3 days after your 5th, 7th, and 9th full year of employment
- Pension scheme with tax‑efficient salary sacrifice option
- Life Assurance Policy
- Medicash policy to cover some Dental, optical and other medical expenses
- Enhanced company sick pay
- Enhanced Maternity, Paternity and IVF schemes
- Flexible, agile working environment with a positive work‑life balance
- Varied calendar of funded company social events
- Monthly voucher awards
Main Responsibilities For The Role:
- Communicating with clients daily, managing and developing relationships with clients via phone and email.
- Responsible for the external review sites ensuring all reviews are responded to.
- Assisting the Manager of Client Care with reporting on a daily basis or as requested.
- Responsible for moments that matter.
- Being the independent voice whilst ensuring that communication is constant between the client team and other teams and that the client is regularly updated of case progression and developments.
- Thorough reviewing of files, to ensure that excellent customer service is being provided.
- Completing audits in line with compliance.
- Engaging with immediate and wider teams to share client service advice/assistance.
- Proactively responding and resolving client service enquiries from team members and clients.
- Identifying and solving problems.
- Reporting all surveys received, identifying negative scoring surveys.
- Review of negative survey and commenting on the service received.
- Helping provide training with the Manager of Client Care as and when required.
- Managing own task list.
- Any other roles as required by the Manager of Client Care to support business needs.
The Ideal Candidate Will Have:
- Excellent client service skills.
- Good organisation skills.
- Customer service experience.
- Ability to work as part of a team.
- Excellent attention to detail.
- Excellent communication skills and telephone manner.
Desirable Qualifications, Skills And Experience:
- Ability to use Microsoft packages.
Fletchers Group is an inclusive employer with a diverse workforce, which is why we welcome applications from all diversity groups and backgrounds. We’re committed to providing a culture and environment where everyone can thrive. Fletchers understand and celebrating that no colleague is the same. We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos. We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.
Client Care Ambassador employer: Fletchers Group
Fletchers Solicitors Ltd is an exceptional employer that prioritises client care and employee well-being, offering a competitive salary and a generous benefits package including 35 days of holiday and flexible working arrangements. Our inclusive work culture fosters personal and professional growth, ensuring that every team member feels valued and supported while contributing to our mission of delivering outstanding customer service in Southport.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Ambassador
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fletchers Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fletchers Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Care Ambassador
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fletchers Group:Your cover letter is your chance to shine! Tell us why you want to work at Fletchers Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fletchers Group!
How to prepare for a job interview at Fletchers Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
