Team Leader - Clinical Negligence (Birmingham)

Overview

Location: Birmingham/Hybrid

The Clinical Negligence Team Leader will guide and inspire our Clinical Negligence team. In this pivotal role, you will shape and drive our team’s success, ensuring we consistently meet the needs of our clients while delivering on Fletchers’ commitment to excellence. As Team Leader, you’ll mentor team members and foster a collaborative environment focused on high-quality outcomes for clients.

Responsibilities

Accountable For

• Strategy & Execution: Implement departmental plans in the team to deliver Fletchers’ priorities
• Ensure that the team provides excellent customer service
• Ensure the team achieves their agreed performance targets
• Deliver the appropriate objectives on “The Pitch”
• Support the budgeting process for the Clinical Negligence department
• Ensure high quality case planning, file management and ESD management within team, to support financial planning and delivery of team budgets

Leadership & Management

• Lead the team, managing the team members
• Coach, develop and support team members
• Management behaviours
• Promote a “cradle to grave” environment where all lawyers are constantly developing and meeting their potential

Technical

• Provide advice and guidance on any and all Clinical Negligence issues
• Ensure cases are progressed appropriately and customer satisfaction is delivered
• Work with the Heads of to ensure the team delivers quality legal services with unrivalled customer care in a compliant way

KPIs/Outcome Measures

• Fees
• Work Done
• EBITDA
• EBITDAW
• Customer satisfaction
• Team chargeability %
• Letters of claim sent, cases served and cases settled
• RA1 and RA2 acceptance rates
• Win rate
• Zero data breaches

The Ideal Candidate Will Have

• Experience of successfully leading or managing in a Clinical Negligence team
• Experience of running a wide variety of Clinical Negligence claims
• Ability to deliver excellent customer service
• A good understanding of how to deliver and grow team productivity
• Experience of coaching and supporting team members
• Ability to role model good practice leadership
• Technology literate, with the ability to use technology to enhance legal services
• Excellent interpersonal skills, with the ability to form positive working relationships with a wide variety of team members
• Strong analytical skills

In Return Fletchers Can Offer

• Competitive salary
• 35 hours working week
• Bonus scheme (subject to targets being met)
• 35 days holiday a year including bank holidays and Christmas Closure, option to purchase up to 3 extra days per year
• Pension scheme with tax-efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some Dental, optical and other medical expenses
• Company sick pay
• Enhanced Maternity, Paternity and IVF schemes
• Flexible, agile working environment with a positive work-life balance
• Varied calendar of funded company social events
• Monthly voucher awards

Fletchers Group is an inclusive employer with a diverse workforce, and we welcome applications from all diversity groups and backgrounds. We’re committed to providing a culture and environment where everyone can thrive. We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.

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