Operations Director in Leatherhead

Fletcher George are working with an ambitious and growing Professional Services business in the Leatherhead area looking to appoint an Operations Director within a newly created role designed to support the organisation's continued growth and future direction.

Working closely with the senior leadership team you will take ownership across operational strategy, systems, people and overall business performance. This is an opportunity to help shape the future direction of a business whilst creating scalable structures which support sustainable growth.

For an experienced Operations Director, Head of Operations, Practice Manager, COO or senior operational leader, this role offers genuine influence, variety and the opportunity to make a visible impact across a growing organisation.

• Salary guide around £90,000
• Bonus
• Flexi working
• Newly created leadership role with genuine opportunity to shape the position
• Senior leadership visibility with direct exposure to the senior leadership team
• Opportunity to influence systems, processes and long-term strategy
• Broad role across operations, people and commercial performance
• Growing and forward-thinking environment
• Opportunity to influence culture and wider business development
• Exposure to strategic decision-making
• Genuine opportunity to make a lasting impact

The successful Operations Director will take responsibility across multiple areas of the organisation including:

• Leading the day-to-day operational management of the business
• Developing scalable systems, processes and operational structures which support future growth
• Monitoring workflow efficiency, resource planning and operational capacity
• Supporting budgeting, forecasting and commercial decision-making
• Reviewing operational performance metrics and identifying opportunities for improvement
• Driving systems development, process improvements and automation initiatives
• Supporting operational profitability and wider business performance
• Working closely with the senior leadership team across the business
• Supporting employee engagement, communication and internal development initiatives
• Helping enhance client experience and service delivery processes

Alongside operational responsibilities there is also a wider people element to the role. We would be particularly interested in speaking with individuals who have experience supporting recruitment, onboarding, talent acquisition and broader HR matters.

Exposure to employee engagement initiatives, recruitment strategy, people development and wider people management responsibilities would be highly valuable. A CIPD qualification would be viewed as particularly interesting, although this is not essential.

We would be particularly interested in speaking with individuals coming from a range of backgrounds including:

• A qualified Accountant (ACA / ACCA) with relevant experience for this role, rather than an accounting background only
• A qualified HR professional (CIPD) with wider business leadership and operational experience
• A professional with experience within Corporate Governance, Operations or Practice Leadership
• An individual holding an MBA or broader business leadership qualification with experience leading people, operations and commercial performance
• A senior leader within Professional Services with relevant experience, regardless of qualification pathway

• Senior operational leadership experience within Professional Services or a similar environment
• Strong commercial awareness and understanding of business performance drivers
• Experience implementing systems and process improvements
• Confidence building relationships with senior leadership and key stakeholders
• Strong people leadership and influencing skills
• Experience leading operational change and improving efficiency

This is a rare opportunity for somebody seeking a position with significant influence where operational delivery, people and long-term business growth all sit at the centre of the role.

Applicants are required to have the right to work in the UK.

Next steps – please apply to this Operations Director role and we will aim to reply to all suitable applicants within 48 hours.

Fletcher George is an inclusive financial recruiter welcoming all applications relevant to the role. We are committed to attracting a diverse pool of applicants and to assist talent to find career opportunities in which they can thrive.

We are an accountancy and finance recruitment agency acting as an Employment Agency.

Referrals are welcome - you can receive up to £500 of Amazon or John Lewis vouchers when we successfully place your referral, just make sure they mention you when they register. The full details of Fletcher George’s referral scheme is on our website.