At a Glance
- Tasks: Provide top-notch customer service and support to Account Managers and customers.
- Company: Join a diverse team at Fletcher Building Group, a leader in the building industry.
- Benefits: Enjoy competitive salary, staff-buying perks, and health & wellbeing initiatives.
- Other info: Pre-employment checks required; we encourage applications from all backgrounds.
- Why this job: Be part of a supportive culture with genuine development opportunities and a focus on diversity.
- Qualifications: Customer service experience is preferred; a willingness to learn is essential.
The predicted salary is between 28800 - 43200 € per year.
As a Trade Support Team Member, you’ll be the heartbeat of the branch providing essential support and clear communication across our trade operations. You’ll work closely with Account Managers, trade customers, and suppliers to ensure a seamless experience. With a flexible, can-do attitude, you’ll manage customer inquiries, offer product advice, prepare quotes and pricing, and find solutions to meet customer needs.
- Engage with customers and suppliers face to face, over the phone, and via email
- Recommend suitable products, process orders, and manage sales documentation
- Coordinate with internal and external stakeholders to track orders and arrange timely deliveries
- Take clear briefs from stakeholders and prepare accurate quote documentation
- Collaborate with Account Managers and Team Leaders to capture opportunities through daily and weekly planning
This is a permanent full-time role, offering 40 hours a week, Monday-Friday, based in Cranford Street PlaceMakers branch.
About You
To succeed in this role, you’ll be a natural communicator and relationship builder who puts customers at the heart of everything you do. You will be friendly, reliable, ready to jump in and thrive in a collaborative team environment.
- Bring a strong work ethic, approachable nature and committed to delivering great service to everyone you meet
- Ability to manage competing priorities, meet tight deadlines, and perform under pressure
- Highly organised with sharp attention to detail and strong written and verbal communication
- Tech‑savvy and comfortable working across multiple systems
- Knowledge of building products or the construction industry is a plus
- Competitive base salary and staff‑buying privileges
- Genuine development opportunities that come with being part of the wider Fletcher Building Group
- Women in Sales initiative – a dedicated programme whose core focus is on providing opportunities to women in our network to upskill, learn, grow and achieve their personal and career aspirations.
- Health & Wellbeing initiatives including an Employee Assistance Programme
Join Us
We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.
Pre‑employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely. We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.
Trade Support Team Member - Cranford street in Christchurch employer: Fletcher Building Limited
At PlaceMakers, we pride ourselves on being an exceptional employer, offering a supportive work culture that values diversity and inclusivity. Our Cranford Street branch provides a dynamic environment where you can thrive with genuine development opportunities, competitive salaries, and unique benefits like our Women in Sales initiative and Employee Education Fund. Join us to be part of a team that prioritises your growth while delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Support Team Member - Cranford street in Christchurch
✨Tip Number 1
Familiarise yourself with the products and services we offer at StudySmarter. Understanding our offerings will help you provide tailored solutions during your interactions, showcasing your commitment to customer service.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since this role involves a lot of customer interaction, being able to convey information clearly and effectively will set you apart from other candidates.
✨Tip Number 3
Demonstrate your ability to work under pressure by preparing examples from your past experiences. Think of situations where you successfully managed multiple tasks or resolved customer issues quickly and efficiently.
✨Tip Number 4
Show your enthusiasm for learning about the building industry. Even if you don't have direct experience, expressing a genuine interest in our products and processes can make a positive impression on the hiring team.
We think you need these skills to ace Trade Support Team Member - Cranford street in Christchurch
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required. Tailor your application to highlight your customer service experience and any relevant skills that align with the role.
Craft a Strong Cover Letter:Write a personalised cover letter that showcases your enthusiasm for the position. Mention specific examples from your past experiences that demonstrate your ability to provide exceptional customer service and support.
Highlight Relevant Experience:In your CV, emphasise any previous roles in customer service or sales. Include details about how you managed customer inquiries and provided tailored solutions, as these are crucial for this position.
Proofread Your Application:Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your communication is clear and professional, reflecting the excellent communication abilities the role requires.
How to prepare for a job interview at Fletcher Building Limited
✨Showcase Your Customer Service Skills
Since this role heavily focuses on providing exceptional customer service, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved customer inquiries or provided tailored solutions.
✨Demonstrate Product Knowledge
While building industry experience isn't a must, showing a genuine desire to learn about the products and processes is crucial. Research the company’s offerings beforehand and be ready to discuss how you can apply that knowledge to assist customers effectively.
✨Communicate Clearly and Confidently
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly, both verbally and in writing. During the interview, ensure you listen actively and respond thoughtfully to questions.
✨Prepare for Team Collaboration
This role involves daily planning with account managers and team leaders. Be ready to discuss your experience working in teams and how you manage your time and tasks under pressure. Share examples of how you’ve collaborated to achieve common goals.
