At a Glance
- Tasks: Support trade operations and ensure seamless communication with customers and suppliers.
- Company: Join a dynamic team at PlaceMakers, part of the Fletcher Building Group.
- Benefits: Competitive salary, staff-buying privileges, and genuine development opportunities.
- Other info: Flexible work environment with a focus on collaboration and personal growth.
- Why this job: Be the heartbeat of the branch and make a real impact on customer experiences.
- Qualifications: Strong communication skills, tech-savvy, and a customer-focused attitude.
The predicted salary is between 30000 - 40000 € per year.
As a Trade Support Team Member, you’ll be the heartbeat of the branch providing essential support and clear communication across our trade operations. You’ll work closely with Account Managers, trade customers, and suppliers to ensure a seamless experience. With a flexible, can-do attitude, you’ll manage customer inquiries, offer product advice, prepare quotes and pricing, and find solutions to meet customer needs.
Engage with customers and suppliers face to face, over the phone, and via email. Recommend suitable products, process orders, and manage sales documentation. Coordinate with internal and external stakeholders to track orders and arrange timely deliveries. Take clear briefs from stakeholders and prepare accurate quote documentation. Collaborate with Account Managers and Team Leaders to capture opportunities through daily and weekly planning.
This is a permanent full-time role, offering 40 hours a week, Monday-Friday, based in Cranford Street PlaceMakers branch.
About You
To succeed in this role, you’ll be a natural communicator and relationship builder who puts customers at the heart of everything you do. You will be friendly, reliable, ready to jump in and thrive in a collaborative team environment. Bring a strong work ethic, approachable nature and committed to delivering great service to everyone you meet.
- Ability to manage competing priorities, meet tight deadlines, and perform under pressure.
- Highly organised with sharp attention to detail and strong written and verbal communication.
- Tech-savvy and comfortable working across multiple systems.
- Knowledge of building products or the construction industry is a plus.
Competitive base salary and staff-buying privileges. Genuine development opportunities that come with being part of the wider Fletcher Building Group. Women in Sales initiative – a dedicated programme whose core focus is on providing opportunities to women in our network to upskill, learn, grow and achieve their personal and career aspirations.
Trade Support Team Member - Cranford street employer: Fletcher Building Limited
As a Trade Support Team Member at our Cranford Street PlaceMakers branch, you will thrive in a dynamic and supportive work environment that prioritises customer satisfaction and teamwork. We offer competitive salaries, staff-buying privileges, and genuine opportunities for professional development, including our Women in Sales initiative aimed at empowering women in the industry. Join us to be part of a collaborative culture where your contributions are valued and your career aspirations can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Support Team Member - Cranford street
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers and suppliers, being able to articulate your thoughts clearly is key. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at PlaceMakers.
We think you need these skills to ace Trade Support Team Member - Cranford street
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Trade Support Team Member role. Highlight your communication skills, customer service experience, and any relevant knowledge of building products or the construction industry.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re the perfect fit for our team. Mention specific examples of how you've successfully managed customer inquiries or collaborated with others in a team environment.
Show Off Your Tech Skills:Since we work across multiple systems, it’s important to demonstrate your tech-savviness. Mention any software or tools you’re comfortable using, especially if they relate to trade operations or customer management.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Fletcher Building Limited
✨Know Your Products
Familiarise yourself with the building products and services offered by the company. Being able to discuss these confidently will show your genuine interest in the role and help you provide better product advice during the interview.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers and suppliers, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated in previous roles, whether face-to-face, over the phone, or via email.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you've managed customer inquiries or resolved issues. Be ready to share these examples, highlighting your can-do attitude and how you found solutions that met customer needs.
✨Emphasise Team Collaboration
This position requires working closely with Account Managers and other stakeholders. Prepare to discuss how you've collaborated in past roles, showcasing your ability to coordinate effectively and contribute to a team environment.
