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For Companies At a Glance
- Tasks: Assist customers with inquiries and process orders in a fast-paced environment.
- Company: Join Laminex New Zealand, a leader in decorative surfaces and panel products.
- Benefits: Enjoy career advancement opportunities, comprehensive training, and a supportive team culture.
- Why this job: Be part of a dynamic team that values customer service and diversity.
- Qualifications: Previous customer service experience is preferred; strong communication skills are essential.
- Other info: We encourage all applicants, regardless of background, to apply!
The predicted salary is between 24000 - 36000 £ per year.
About Us
Laminex New Zealand forms part of the Building Products division of Fletcher Building. We are a trusted business partner for decorative surfaces and panel products offering expert knowledge and exceptional value to customers. With market leading brands in our portfolio including Formica, Laminex, Melteca, Strandfloor, Lakepine MDF and Caesarstone, Laminex New Zealand offers residential and commercial solutions for all interior spaces from benchtops and cabinetry through to structural flooring, wall lining and commercial joinery.
Our customers are the heart of what we do, and we are looking for an enthusiastic and self-motivated individual to join our Christchurch team.
About The Role
As a successful Customer Service Representative, you will be part of our talented team, delivering outstanding service and support to both internal and external stakeholders. Your day-to-day will involve handling inbound calls from Laminex's Christchurch and wider South Island customer base, providing accurate information on products and services, and assisting with a variety of enquiries. You will also support regional sales branches, contribute to cross-selling efforts, and offer phone-based sales support to our Sales Representatives. Accuracy is key, as you will be responsible for processing orders and credits efficiently and correctly.
This position plays a pivotal part in our organisation and as such you will need to:
- Demonstrate excellent communication skills and thrive in providing a customer service experience that is second to none.
- Your ability to confidently liaise with customers over phone, email and face to face with the ability to juggle multiple tasks in a fast-paced environment.
- Demonstrates a high level of accuracy and attention to detail when entering data onto the system.
- Ability to pick up, grasp and understand technical information, as you will be dealing with a wide range of questions relating to a variety of product offerings.
- Excellent attention to detail coupled with strong problem-solving skills.
To be successful in this role, you will need to be a:
- Strong team player with a positive 'can do' attitude.
- At least 2+ previous years of experience in a customer service/sales support role or operational/logistics role preferably within the building materials industry.
- Confident engaging with people both over the phone and in person, with the ability to influence and build strong rapport.
- Computer savvy with previous experience with Salesforce advantageous.
In return, you will be joining a well-respected business offering a range of benefits, well-designed training programs, and real opportunities for career advancement that come with being part of the Fletcher Group. If this sounds like you, we would like to hear from you. Please apply today!
Studies indicate that some females and minority groups may hesitate to apply unless they meet all the criteria. If this role interests you, we encourage you to apply even if you don’t meet every requirement.
Our teams thrive on diversity, embracing various nationalities, languages, religions, customs, and lifestyles. We are proud of our diversity and see it as one of the things that make us better together.
Customer Services Representative employer: Fletcher Building Limited
Contact Detail:
Fletcher Building Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Representative
✨Tip Number 1
Familiarise yourself with Laminex's product range and services. Understanding the technical details of their offerings will help you confidently answer customer queries and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves handling inbound calls, being articulate and clear will set you apart as a strong candidate who can provide excellent customer service.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully handled customer issues in the past. This will highlight your capability to thrive in a fast-paced environment and your commitment to customer satisfaction.
✨Tip Number 4
If you have experience with Salesforce or similar CRM systems, be ready to discuss it. Highlighting your computer skills and familiarity with these tools will demonstrate your readiness to handle order processing and customer management efficiently.
We think you need these skills to ace Customer Services Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Services Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service or sales support roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your problem-solving skills and attention to detail.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that showcase your communication skills and ability to handle multiple tasks in a fast-paced environment.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Fletcher Building Limited
✨Showcase Your Communication Skills
As a Customer Service Representative, excellent communication is key. Be prepared to demonstrate your ability to engage with customers clearly and confidently, whether over the phone or in person.
✨Highlight Your Attention to Detail
Accuracy is crucial in this role, especially when processing orders and credits. Share examples from your past experiences where your attention to detail made a difference in customer satisfaction or operational efficiency.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you've tackled challenges in previous roles. Show that you can think on your feet and provide solutions to customer inquiries, which is essential for building rapport and trust.
✨Familiarise Yourself with the Products
Understanding the technical aspects of the products you'll be dealing with can set you apart. Do some research on Laminex's offerings and be ready to discuss how you can assist customers with their specific needs.
