At a Glance
- Tasks: Serve customers, manage stock, and support deliveries in a dynamic branch environment.
- Company: Join a diverse team at a leading building supplies company.
- Benefits: Competitive pay, staff discounts, and health initiatives for your well-being.
- Other info: Full-time role with genuine development opportunities and a supportive team culture.
- Why this job: Gain hands-on experience while making a difference for tradespeople and homeowners.
- Qualifications: Organised, reliable, and customer-focused with strong interpersonal skills.
The predicted salary is between 30000 - 40000 £ per year.
Reporting to the Branch Manager, this is a varied role where no two days are the same. While most of your time will be spent serving customers on the Trade Counter, you’ll also pitch in across the branch—helping with stock counts, shelf replenishment, deliveries, and general branch duties as needed.
Ensure that our customers, who are made up of trades, businesses and homeowners, are greeted with a cheerful smile and exceptional service.
- Cycle counting and restocking products
- Support the team in inventory management, inwards goods and doing deliveries
- Ensuring products are organised and ready for delivery
- Supporting the team with doing customer deliveries
This is a 12-month fixed term role offering full time hours, 40 hours a week, Monday - Friday.
About you:
- To shine in this role, you’ll need to be an organised and reliable team player who enjoys working in a close-knit team.
- Have a customer-focused and outgoing attitude and good work ethic.
- Strong interpersonal skills and ability to build rapport to support our valued customers.
- A motivated, self-driven worker, with the skill to work proactively, independently and within a team.
- Plumbing background will be ideal but not essential if you are keen to learn.
- Be confident with computers and learning new systems.
- There will be manual handling, and some heavy lifting required so you’ll need to be physically fit & strong.
- Ability to work independently as well as in a team environment.
- A Full New Zealand class 1 drivers’ licence is essential, and a forklift licence is advantageous.
Competitive hourly rate and Staff-buying privileges. Genuine development opportunities that come with being part of the wider Fletcher Building Group. Employment Education Fund. Health & Wellbeing initiatives including an Employee Assistance Program.
Join Us:
We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.
Please note – A pre-employment medical, including drug test and criminal background check is required as well as the legal right to work in NZ indefinitely. We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.
Customer Service Representative - Rangiora in Christchurch employer: Fletcher Building Limited
As a Customer Service Representative in Rangiora, you'll be part of a dynamic team that values collaboration and exceptional service. Our company offers competitive pay, staff-buying privileges, and genuine opportunities for professional development within the wider Fletcher Building Group. With a strong commitment to diversity and inclusion, we foster a supportive work culture where every employee can thrive and contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Rangiora in Christchurch
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the branch and its values. This will help you connect with the team and show that you're genuinely interested in being part of their close-knit environment.
✨Tip Number 2
Practice your customer service skills! Since this role is all about serving customers with a smile, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your teamwork spirit! Highlight times when you've worked well with others, especially in busy situations. This will demonstrate that you can pitch in across the branch and support your colleagues when needed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen to join us at StudySmarter and be part of our diverse team!
We think you need these skills to ace Customer Service Representative - Rangiora in Christchurch
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that showcase your cheerful attitude and ability to build rapport.
Be Organised and Reliable:Since this role involves a variety of tasks, it’s important to demonstrate your organisational skills. Let us know how you manage your time and responsibilities effectively, whether it’s through previous jobs or personal experiences.
Emphasise Teamwork:We’re looking for a team player who thrives in a close-knit environment. Share instances where you’ve collaborated with others to achieve a common goal, and don’t forget to mention any experience you have in supporting your teammates.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better, so don’t hesitate to take that step!
How to prepare for a job interview at Fletcher Building Limited
✨Know the Role Inside Out
Before your interview, make sure you understand the ins and outs of the Customer Service Representative role. Familiarise yourself with the daily tasks like serving customers, stock management, and deliveries. This will help you demonstrate your enthusiasm and readiness to jump in from day one.
✨Show Off Your People Skills
Since this role is all about customer interaction, be prepared to showcase your interpersonal skills. Think of examples where you've built rapport with customers or worked effectively in a team. A cheerful attitude goes a long way, so let your personality shine through!
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving abilities and how you handle physical tasks. You might be asked how you'd manage inventory or assist with deliveries. Have some scenarios ready that highlight your organisational skills and ability to work independently or as part of a team.
✨Demonstrate Your Willingness to Learn
If you don’t have a plumbing background, don’t sweat it! Emphasise your eagerness to learn and adapt. Mention any relevant experiences where you’ve quickly picked up new skills or systems, especially if you’re confident with computers. This shows you're proactive and ready to grow in the role.
