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For Companies At a Glance
- Tasks: Provide exceptional customer service and support in various branch operations.
- Company: Join a diverse team at a leading building supplies company.
- Benefits: Competitive pay, staff discounts, and health initiatives.
- Why this job: Be part of a close-knit team and make a difference for customers.
- Qualifications: Customer service experience and a positive attitude are key.
- Other info: Opportunities for growth within a supportive environment.
The predicted salary is between 30000 - 40000 £ per year.
Reporting to the Branch Manager, this is a varied role working across the whole branch that will see you involved in sales on the Trade Counter, Inwards Goods, Cycle Counting, Stocking and Rotating products on shelves, Customer Deliveries, Loading / Unloading and whatever else is necessary within the branch.
Responsibilities
- Ensure that our customers, who are made up of trades, businesses and homeowners, are greeted with a cheerful smile and exceptional service.
- Support the team in inventory management, inwards goods and doing deliveries.
- Ensuring products are organised and ready for delivery.
- Accurately checking and receipting product into our systems.
- Delivery of goods and services to our customers.
This is a permanent full-time role, offering 40 hours a week. Working Monday to Friday based at our Papanui branch Christchurch.
About you
- To shine in this role, you’ll need to be an organised and reliable team player who enjoys working in a close-knit team.
- Have a customer-focused and outgoing attitude and good work ethic.
- Plumbing background will be ideal but not essential.
- Proven experience in a customer service and/or retail sales environment/inwards goods/Warehouse experience.
- There will be manual handling and some heavy lifting required so you’ll need to be physically fit.
- Strong interpersonal skills and ability to build rapport to support our valued customers.
- A motivated, self-driven worker, with the skill to work proactively, independently and under pressure.
- Be confident with computers and learning new systems.
- A Full New Zealand drivers’ licence is essential, and a forklift licence is advantageous.
Competitive hourly rate and Staff-buying privileges. Development opportunities that come with being part of the wider Fletcher Building Group. Health & Wellbeing initiatives including an Employee Assistance Program.
Join Us
We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.
Pre-employment checks
Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely. We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.
Customer Service Representative - Papanui in Christchurch employer: Fletcher Building Limited
Contact Detail:
Fletcher Building Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Papanui in Christchurch
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the branch and its values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face in the role and how you'd handle them. Being able to demonstrate your problem-solving abilities will make you stand out during the interview.
✨Tip Number 3
Dress the part! Even if the work environment is casual, showing up looking professional can make a great first impression. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the position and your appreciation for their time.
We think you need these skills to ace Customer Service Representative - Papanui in Christchurch
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service or retail sales. We want to see how you've gone above and beyond for customers in the past, so share some examples that showcase your cheerful attitude and ability to build rapport.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. This shows us you’re genuinely interested in the role and understand what we’re looking for.
Be Honest About Your Skills: If you have a plumbing background or any relevant experience, make sure to mention it! But if you don’t, no worries—just focus on your strengths and how they can benefit our team. We value a motivated and self-driven worker, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just follow the prompts and you’ll be all set!
How to prepare for a job interview at Fletcher Building Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative. Familiarise yourself with tasks like inventory management, customer deliveries, and sales on the Trade Counter. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your People Skills
Since this role involves interacting with trades, businesses, and homeowners, be prepared to showcase your strong interpersonal skills. Think of examples from your past experiences where you built rapport with customers or resolved conflicts effectively. This will highlight your customer-focused attitude.
✨Get Ready for Practical Questions
Expect questions that assess your ability to handle manual tasks and work under pressure. Be ready to discuss how you've managed heavy lifting or organised stock in previous roles. Showing that you're physically fit and capable will give you an edge.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the company culture. This shows your genuine interest in the position and helps you determine if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewer!