At a Glance
- Tasks: Serve customers, manage stock, and support deliveries in a dynamic branch environment.
- Company: Join a diverse team at a leading building supplies company.
- Benefits: Competitive pay, staff discounts, and health initiatives for your well-being.
- Other info: Opportunities for growth within a supportive and inclusive workplace.
- Why this job: Gain hands-on experience while making a real difference for customers every day.
- Qualifications: Organised, reliable, and customer-focused with strong interpersonal skills.
The predicted salary is between 30000 - 40000 £ per year.
Reporting to the Branch Manager, this is a varied role where no two days are the same. While most of your time will be spent serving customers on the Trade Counter, you’ll also pitch in across the branch—helping with stock counts, shelf replenishment, deliveries, and general branch duties as needed.
Ensure that our customers, who are made up of trades, businesses and homeowners, are greeted with a cheerful smile and exceptional service.
- Cycle counting and restocking products
- Support the team in inventory management, inwards goods and doing deliveries
- Ensuring products are organised and ready for delivery
- Supporting the team with doing customer deliveries
This is a 12-month fixed term role offering full time hours, 40 hours a week, Monday - Friday.
About you:
- To shine in this role, you’ll need to be an organised and reliable team player who enjoys working in a close-knit team.
- Have a customer-focused and outgoing attitude and good work ethic.
- Strong interpersonal skills and ability to build rapport to support our valued customers.
- A motivated, self-driven worker, with the skill to work proactively, independently and within a team.
- Plumbing background will be ideal but not essential if you are keen to learn.
- Be confident with computers and learning new systems.
- There will be manual handling, and some heavy lifting required so you’ll need to be physically fit & strong.
- Ability to work independently as well as in a team environment.
- A Full New Zealand class 1 drivers’ licence is essential, and a forklift licence is advantageous.
Competitive hourly rate and Staff-buying privileges. Genuine development opportunities that come with being part of the wider Fletcher Building Group. Employment Education Fund. Health & Wellbeing initiatives including an Employee Assistance Program.
Join Us:
We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.
Please note – A pre-employment medical, including drug test and criminal background check is required as well as the legal right to work in NZ indefinitely. We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.
Customer Service & Branch Support Specialist in Christchurch employer: Fletcher Building Limited
As a Customer Service & Branch Support Specialist at our company, you will thrive in a dynamic and supportive work environment that values teamwork and customer satisfaction. We offer competitive pay, staff-buying privileges, and genuine opportunities for professional development within the wider Fletcher Building Group, all while fostering a diverse and inclusive culture that celebrates individuality. Join us in making a meaningful impact in the community as you engage with a variety of customers and contribute to the success of our branch operations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Branch Support Specialist in Christchurch
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk in for that interview, let them see your enthusiasm for being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about serving customers, think of examples from your past experiences where you’ve gone above and beyond. Be ready to share those stories!
✨Tip Number 3
Show off your teamwork spirit! This job needs someone who can work well with others, so be prepared to discuss how you’ve collaborated with colleagues in the past. Teamwork makes the dream work!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation. It shows you’re genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Customer Service & Branch Support Specialist in Christchurch
Some tips for your application 🫡
Show Your Customer Service Skills:In your application, highlight any previous experience you have in customer service. We want to see how you’ve gone the extra mile for customers and created a positive experience. Remember, a cheerful attitude goes a long way!
Be Organised and Reliable:Since this role involves various tasks, it’s important to demonstrate your organisational skills. Share examples of how you’ve managed multiple responsibilities effectively in the past. We love team players who can juggle tasks with ease!
Tailor Your Application:Make sure to tailor your application to the job description. Use keywords from the listing to show that you understand what we’re looking for. This helps us see how you fit into our team and the role!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s quick and easy, and ensures your application gets to us directly. Plus, you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Fletcher Building Limited
✨Know the Role Inside Out
Before your interview, make sure you understand the ins and outs of the Customer Service & Branch Support Specialist role. Familiarise yourself with the daily tasks like serving customers, stock management, and deliveries. This will help you demonstrate your enthusiasm and readiness to jump in from day one.
✨Show Off Your People Skills
Since this role is all about customer interaction, be prepared to showcase your strong interpersonal skills. Think of examples where you've built rapport with customers or worked effectively in a team. A cheerful attitude goes a long way, so let your personality shine through!
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving abilities and how you handle physical tasks. You might be asked how you'd manage inventory or assist with deliveries. Prepare some scenarios from your past experiences that highlight your organisational skills and ability to work independently.
✨Demonstrate Your Willingness to Learn
If you don’t have a plumbing background, don’t sweat it! Emphasise your eagerness to learn and adapt. Mention any relevant experience with computers or new systems, as well as your ability to pick up new skills quickly. This shows you're proactive and ready to contribute to the team.
