Senior Account Manager - Healthcare / Pharma Communications - Global Agency in London

Award-winning global agency with purpose-led campaigns and career-defining work. We have been named PRWeek’s Global Agency of the Year and Best Places to Work; a “Standout Agency” on Advertising Age’s A-List; NAFE’s “Top 50 Companies for Executive Women” for six years running; and among our firm’s award-winning work we’ve taken home 5 Lions in the past two years at the Cannes International Festival of Creativity.

We’re looking for a collaborative Senior Account Manager to join our global healthcare practice. This role is ideal for someone passionate about science and storytelling, who thrives in a fast-paced, client-facing environment. You’ll support day-to-day account delivery, contribute to strategic planning, and champion the growth of junior team members across a portfolio of high-profile healthcare clients.

We are committed to creating an inclusive and equitable working environment for everyone. As the only PR Agency awarded EY’s National Equality Standard (twice!), all applicants will receive consideration for employment without regard to race, religion, ethnicity, gender identity, sexual orientation, national origin, disability or age.

The team is part of the global FleishmanHillard and Omnicom healthcare network, our UK-based international team is the largest of 13 teams in Europe, offering deep, sector-specific expertise and award-winning creativity. The team consists of diverse individuals including strategists, scientists, industry professionals, journalists, advocates and media professionals, all specialists within the healthcare sector.

The work involves driving engagement by designing and bringing to life healthcare communications programs that are informed by insight and data-led strategy. We develop communications that improve access and uptake of therapeutic and diagnostic innovations and approaches, linked directly to health outcomes.

Key responsibilities include:

• Client & account management: Lead the day-to-day running of client accounts, ensuring flawless execution and delivery of projects on time and within budget. Build trusted relationships with clients, acting as a key contact and providing proactive, strategic counsel. Translate complex scientific information into compelling, audience-relevant content across multiple channels.
• Campaign execution: Drive the development and implementation of impactful campaigns that span media relations, KOL engagement, patient advocacy, social activations, digital content, and thought leadership. Coordinate with creative, digital, and strategy teams to deliver integrated communications solutions. Support issues preparedness and reputation management efforts as needed. Contribute to the management of client budgets, overseeing budget development, tracking, billing and communications. Stay abreast of regulatory environment and ensure compliance in all deliverables (e.g., EFPIA, ABPI, FDA, etc.).
• Team development: Champion and mentor junior team members, providing clear guidance, feedback, and support. Contribute to a positive team culture that encourages innovation, inclusion, collaboration, and high performance.
• Business development: Support new business pitches and organic growth by contributing ideas, insights, and content. Stay up to date on healthcare trends, media landscape, and regulatory developments relevant to client work.

Qualifications & experience:

• Experience supporting or interest in health tech clients an advantage, ideally within an agency setting.
• Strong understanding of pharmaceutical/biotech industry, regulatory environment, and key audiences.
• Confident in handling media relations and stakeholder engagement.
• Proven experience managing integrated campaigns, particularly across social and digital platforms.
• Excellent writing, editing, and presentation skills.
• Able to think innovatively around the use of AI in communications strategies.
• Proactive and solution-oriented mindset.
• Strong attention to detail and project management skills.
• Comfortable managing multiple workstreams and competing priorities.
• Collaborative and inclusive style.
• Passion for science and healthcare innovation.

A few things we think you’ll love:

• A friendly and inclusive team with a global reach.
• Opportunities to work across multi-market campaigns and collaborate across our Omnicom network.
• A clear pathway for growth, development and leadership.
• Global mobility and secondment opportunities.
• Flexible hybrid working with a culture that truly values work-life balance.
• Amazing Culture Club perks – from rooftop yoga to in-house massages.
• Comprehensive wellbeing and benefits package (including BUPA, generous parental leave, gym membership, fertility & menopause support).
• Generous holidays, including birthday leave, Christmas closure and sabbatical options.

Ready to shape the future of healthcare communications?