At a Glance
- Tasks: Lead crisis accounts and manage complex, fast-paced projects.
- Company: Award-winning global communications agency with a commitment to inclusivity.
- Benefits: 30 days holiday, flexible working, health cover, and career development opportunities.
- Other info: Enjoy a vibrant culture with wellness activities and global networking opportunities.
- Why this job: Join a dynamic team tackling real-world issues and make a meaningful impact.
- Qualifications: Experience in crisis management and exceptional writing skills required.
The predicted salary is between 50000 - 65000 € per year.
If you’re looking to continue your communications career in an award-winning global agency, then this might just be the role for you!
We are committed to creating an inclusive and equitable working environment for everyone. As the only PR Agency awarded EY’s National Equality Standard (twice!), all applicants will receive consideration for employment without regard to race, religion, ethnicity, gender identity, sexual orientation, national origin, disability or age. Do let us know if you need any adjustments made during the interview process.
The Team
Our Crisis and Issues team is a true centre of excellence, relied upon by the firm’s clients and a multitude of legal partners to advise organisations through complex issues and reputational threats. The team’s work spans crisis and issues preparedness, client training, executive advisory, live incident response, longer-term issues management and reputation recovery. As a sector-agnostic team, individuals work across a broad range of issues including Public Inquiries, litigation, workplace culture and restructuring challenges, mis-and disinformation, cyber incidents, DE&I matters and product failures and recalls. Our London team, based within our Corporate Affairs practice, has crisis consultants embedded within some of our largest accounts and are a key component of our global network of crisis practitioners, partnering with them on a regular basis, particularly when supporting multimarket clients.
The Role
As a Senior Account Manager in the Crisis and Issues team, you will play a leading role on retained crisis accounts and support on shorter-term projects. You’ll handle complex, fast-paced work that will be equal parts challenging and rewarding, offering maximum opportunities for both learning and exposure to different types of issues and businesses.
Key Responsibilities include:
- Being a trusted point of contact for clients and crisis contacts, driving forward day-to-day account activity and coordinating account teams
- Responding to live enquiries on retained accounts, including from media, supported throughout by Senior Account Director or above
- Creating and participating in fictional simulations and table-top exercises as part of a broader team
- Leading crisis communications preparatory materials including playbooks and response plans
- Drafting crisis and issues materials suitable for various stakeholder groups
- Client coordination and management during live crisis activations
- Monitoring, reporting and providing analysis on live incidents
- Supporting and contributing to the identification of new business opportunities, actively participating in presentations/pitch meetings where possible
- Contributing to the management of client budgets; tracking, billing and communications
- Developing and coaching junior members of the crisis team and accounts teams
About You
- Experience handling and managing a variety of crises, issues and/or incidents
- Experience within an agency environment
- Exceptional writer for materials used within a crisis, issues or incident context
- Ability to provide confident client counsel and build trusted client relationships
- Experience contributing to and/or leading on client issues management strategies
- Strategic thinker with advanced understanding of business issues and the wider context in which organisations operate
- Have the right to work in the UK and be able to work in our Bankside office at least 3 days p/week
If this sounds like you, we'd love to hear from you!
What We Offer You
- A warm and friendly team with a fantastic portfolio of global and UK clients
- A truly global network, the opportunity to be part of multi-market campaigns, regularly working with colleagues across the globe.
- Global mobility, a programme of short-term or permanent exchange opportunities, particularly in EMEA or the US.
- A strengths-based L&D framework with an in-house coach and development opportunities for career-defining work.
- Flexibility. We’ve fully embraced hybrid and flexible working.
- Work-life balance, we all work hard but having a life outside work matters to all of us, and we support each other to achieve it.
- Culture Club – from office manicures, nutritionists, in-house massage and acupressure sessions, to yoga on the roof terrace, quizzes, boot camps, exhibits and summer and Christmas get-togethers.
- Opportunities to join our Employee Resource Groups (global and local), the Shadow Board or DE&I Steering committee.
- A Career Guardian Scheme for under-represented talent and mentorship opportunities
- Pro-bono comms, volunteer opportunities and personal charity matching
- 30 days of holiday plus a day off on your birthday (or that of your child), plus all days between Christmas and New Year and a buy-back scheme for those who want more.
- 6-12 week sabbaticals!
- BUPA medical cover – including 24/7 virtual GP, funded eye tests, fertility, and menopause support.
- Permanent Health Insurance
- Employee Assistance Programme (EAP)
- Generous Pension contributions, personal finance clinics and Life Assurance
- Discounted gym membership and FHeel Well reimbursement
- Cycle2Work scheme and season ticket loans
- Generous parental leave and emergency childcare provision
- Passion Project Grants – funding for your passions outside of work
- Retail, dinner or spa vouchers for key milestones
- Omnicom employee discounts across a variety of high-street retail, travel and entertainment venue
We will always treat your data in the strictest confidence. For further information our Data & Privacy policy is located on our website.
Senior Account Manager (Crisis & Issues), Corporate Communications - Global Communications Agency employer: FleishmanHillard
FleishmanHillard is an award-winning global communications agency that prioritises inclusivity and employee well-being, making it an exceptional employer for those seeking a dynamic career in crisis management. With a strong commitment to professional development, flexible working arrangements, and a vibrant work culture that includes unique perks like wellness initiatives and generous holiday allowances, employees are empowered to thrive both personally and professionally in our London office. Join us to be part of a supportive team that values your contributions and fosters growth in a fast-paced, rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager (Crisis & Issues), Corporate Communications - Global Communications Agency
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on social media. The more people know you’re looking for opportunities, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its recent projects. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the role. Highlight your crisis management skills and be prepared to discuss real-life examples that showcase your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Account Manager (Crisis & Issues), Corporate Communications - Global Communications Agency
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your experience in crisis management and communications, and show us how you can bring value to our team.
Showcase Your Writing Skills:As an exceptional writer, your application should reflect that! Use clear, concise language and demonstrate your ability to craft compelling narratives, especially in a crisis context. This is your chance to shine!
Be Authentic:Let your personality come through in your application. We want to know who you are beyond your qualifications. Share your passion for communications and any unique experiences that make you a great fit for our inclusive culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our award-winning team!
How to prepare for a job interview at FleishmanHillard
✨Know Your Crisis Management Basics
Before the interview, brush up on your knowledge of crisis management strategies and case studies. Be ready to discuss specific examples where you've successfully navigated crises, as this will show your expertise and confidence in handling complex situations.
✨Showcase Your Writing Skills
As a Senior Account Manager, exceptional writing is key. Prepare samples of crisis communication materials you've drafted in the past. During the interview, be prepared to discuss your writing process and how you tailor messages for different stakeholders.
✨Demonstrate Client Relationship Building
Think of instances where you've built strong relationships with clients. Be ready to share how you’ve gained their trust and provided valuable counsel during challenging times. This will highlight your ability to be a reliable point of contact.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that test your strategic thinking and problem-solving skills. Practice articulating your thought process in response to hypothetical crisis situations, showcasing your ability to think on your feet and develop effective strategies.
