Social Media Analyst - Award Winning Global Communications Agency in London

We have been named PRWeek’s Global Agency of the Year and Best Places to Work; a “Standout Agency” on Advertising Age’s A-List; NAFE’s “Top 50 Companies for Executive Women” for six years running; and among our firm’s award-winning work we’ve taken home 5 Lions in the past two years at the Cannes International Festival of Creativity. We are committed to creating an inclusive and equitable working environment for everyone. As the only PR Agency awarded EY’s National Equality Standard (twice!), all applicants will receive consideration for employment without regard to race, religion, ethnicity, gender identity, sexual orientation, national origin, disability or age. Do let us know if you need any adjustments made during the interview process.

The team within TRUE Global Intelligence (TGI) is passionate about using research, data and information to uncover insights that are critical to understanding people, sectors, the media, businesses and markets. Our clients look to us to help provide them with business-critical answers for today, but to use this knowledge to innovate and plan for the future. We’re a friendly, hard-working and curious team of researchers and analysts from a wide range of backgrounds. We conceive and deliver both research, measurement and evaluation strategies for clients and teams across the agency. Our mission is to put intelligence at the heart of all that the agency delivers.

Role overview: This role is all about making sense of social and digital data to help clients understand what's actually happening with their audiences and content. You'll be pulling together insights from multiple projects, cleaning data, running analysis through various social intelligence tools, and spotting trends that matter. The job involves building reports and presentations that tell a clear story with real recommendations clients can actually use, then presenting those findings to stakeholders and eventually clients themselves. You're managing multiple workstreams and making sure everything's consistent and accurate, while also being proactive about flagging any issues around timelines, budgets, or data quality. Essentially, you're the bridge between raw data and actionable insights, helping teams understand audience behaviour, platform opportunities, and what's emerging in the cultural landscape that could impact their strategies.

You will spend your time:

• Analysing social and digital data to uncover content, audience, industry and cultural insights.
• Building clear, client-ready reports and presentations with compelling narratives and actionable recommendations.
• Managing data collection, cleaning and analysis across multiple projects and workstreams.
• Using a range of social intelligence and analytics tools to support reporting and measurement.
• Applying research and measurement methodologies to answer client business questions.
• Presenting findings and trends confidently to internal stakeholders and, eventually, clients.
• Identifying emerging platform trends, audience behaviours and opportunities relevant to client challenges.
• Ensuring analytical quality, accuracy and consistency across deliverables.
• Flagging timeline, budget or data quality risks proactively.

About you:

• Experience in social marketing analytics, digital analytics or communications measurement.
• Experience working with B2B clients is ideal, but not essential.
• Excellent business writing and reporting skills, with the ability to turn data into clear, strategic narratives.
• Hands-on experience with Sprinklr Analytics (Marketing and Social modules essential).
• Experience working with earned and owned social measurement frameworks.
• Technical & Analytical Skills.
• Experience using social listening, audience and measurement platforms such as Talkwalker, Brandwatch, NewsWhip, Tubular, Audiense, StatSocial or Tagger (Sprout Social).
• Strong understanding of social media platforms including LinkedIn, Instagram, TikTok, YouTube and Facebook, including platform analytics, algorithms, and content performance metrics.
• Experience writing Boolean queries and extracting social, digital or media data.
• Proficiency in Excel, PowerPoint, Google Sheets and Google Slides.
• Familiarity with LLMs and AI tools such as ChatGPT, Claude or Gemini.

If this sounds like you, we'd love to hear from you!

What we offer you:

• A warm and friendly team with a fantastic portfolio of global and UK clients.
• A truly global network, the opportunity to be part of multi-market campaigns, regularly working with colleagues across the globe.
• Global mobility, a programme of short-term or permanent exchange opportunities, particularly in EMEA or the US.
• A strengths-based L&D framework with an in-house coach and development opportunities for career defining work.
• Flexibility. We’ve fully embraced hybrid and flexible working.
• Work-life balance, we all work hard but having a life outside work matters to all of us, and we support each other to achieve it.
• Culture Club – from office manicures, nutritionists, inhouse massage and acupressure sessions, to Yoga on the roof terrace, quizzes, boot camps, exhibits and summer and Christmas get-togethers.
• Opportunities to join our Employee Resource Groups (global and local), the Shadow Board or DE&I Steering committee.
• A Career Guardian Scheme for underrepresented talent and mentorship opportunities.
• Pro-bono comms, volunteer opportunities and personal charity matching.
• 25 days of holiday plus a day off on your birthday (or that of your child), plus all days between Christmas and New Year and a buy-back scheme for those who want more.
• 6-12 week sabbaticals!
• BUPA medical cover – including 24/7 virtual GP, funded eye tests, fertility, and menopause support.
• Permanent Health Insurance.
• Employee Assistance Programme (EAP).
• Generous Pension contributions, personal finance clinics and Life Assurance.
• Discounted gym membership and FHeel Well reimbursement.
• Cycle2Work scheme and season ticket loans.
• Generous parental leave and emergency childcare provision.
• Passion Project Grants – funding for your passions outside of work.
• Retail, dinner or spa vouchers for key milestones.
• Omnicom employee discounts across a variety of high-street retail, travel and entertainment venues.

We will always treat your data in the strictest confidence. For further information our Data & Privacy policy is located on our website. Apologies in advance but due to the high volume of applications we receive we are unable to respond to every application individually.