At a Glance
- Tasks: Lead crisis accounts and manage complex, fast-paced projects in a dynamic environment.
- Company: Join an award-winning global communications agency with a commitment to inclusivity.
- Benefits: Enjoy 30 days holiday, flexible working, and wellness perks like yoga and massages.
- Other info: Be part of a supportive team with global opportunities and mentorship programmes.
- Why this job: Make a real impact by advising clients through critical issues and enhancing your career.
- Qualifications: Experience in crisis management and exceptional writing skills are essential.
The predicted salary is between 50000 - 65000 € per year.
If you’re looking to continue your communications career in an award-winning global agency, then this might just be the role for you!
We are committed to creating an inclusive and equitable working environment for everyone. As the only PR Agency awarded EY’s National Equality Standard (twice!), all applicants will receive consideration for employment without regard to race, religion, ethnicity, gender identity, sexual orientation, national origin, disability or age. Do let us know if you need any adjustments made during the interview process.
The Team: Our Crisis and Issues team is a true centre of excellence, relied upon by the firm’s clients and a multitude of legal partners to advise organisations through complex issues and reputational threats. The team’s work spans crisis and issues preparedness, client training, executive advisory, live incident response, longer term issues management and reputation recovery. As a sector agnostic team, individuals work across a broad range of issues including Public Inquiries, litigation, workplace culture and restructuring challenges, mis and disinformation, cyber incidents, DE&I matters and product failures and recalls.
Our London team, based within our Corporate Affairs practice, has crisis consultants embedded within some of our largest accounts and are a key component of our global network of crisis practitioners, partnering with them on a regular basis, particularly when supporting multimarket clients.
The Role: As a Senior Account Manager in the Crisis and Issues team, you will play a leading role on retained crisis accounts and support on shorter term projects. You’ll handle complex, fast-paced work that will be equal parts challenging and rewarding, offering maximum opportunities for both learning and exposure to different types of issues and businesses.
Key Responsibilities include:
- Being a trusted point of contact for clients and crisis contacts, driving forward day-to-day account activity and coordinating account teams
- Responding to live enquiries on retained accounts, including from media, supported throughout by Senior Account Director or above
- Creating and participating in fictional simulations and table top exercises as part of a broader team
- Leading crisis communications preparatory materials including playbooks and response plans
- Drafting crisis and issues materials suitable for various stakeholder groups
- Client coordination and management during live crisis activations
- Monitoring, reporting and providing analysis on live incidents
- Supporting and contributing to the identification of new business opportunities, actively participating in presentations/pitch meetings where possible
- Contributing to the management of client budgets; tracking, billing and communications
- Developing and coaching junior members of the crisis team and accounts teams
About You:
- Experience handling and managing a variety of crises, issues and/or incidents
- Experience within an agency environment
- Exceptional writer for materials used within a crisis, issues or incident context
- Ability to provide confident client counsel and build trusted client relationships
- Experience contributing to and/or leading on client issues management strategies
- Strategic thinker with advanced understanding of business issues and the wider context in which organisations operate
- Have the right to work in the UK and be able to work in our Bankside office at least 3 days p/week.
If this sounds like you, we'd love to hear from you!
What We Offer You:
- A warm and friendly team with a fantastic portfolio of global and UK clients
- A truly global network, the opportunity to be part of multi-market campaigns, regularly working with colleagues across the globe.
- Global mobility, a programme of short-term or permanent exchange opportunities, particularly in EMEA or the US.
- A strengths-based L&D framework with an in-house coach and development opportunities for career defining work.
- Flexibility. We’ve fully embraced hybrid and flexible working.
- Work-life balance, we all work hard but having a life outside work matters to all of us, and we support each other to achieve it.
- Culture Club – from office manicures, nutritionists, inhouse massage and acupressure sessions, to Yoga on the roof terrace, quizzes, boot camps, exhibits and summer and Christmas get-togethers.
- Opportunities to join our Employee Resource Groups (global and local), the Shadow Board or DE&I Steering committee.
- A Career Guardian Scheme for underrepresented talent and mentorship opportunities
- Pro-bono comms, volunteer opportunities and personal charity matching
- 30 days of holiday plus a day off on your birthday (or that of your child), plus all days between Christmas and New Year and a buy-back scheme for those who want more.
- 6-12 week sabbaticals!
- BUPA medical cover – including 24/7 virtual GP, funded eye tests, fertility, and menopause support.
- Permanent Health Insurance
- Employee Assistance Programme (EAP)
- Generous Pension contributions, personal finance clinics and Life Assurance
- Discounted gym membership and FHeel Well reimbursement
- Cycle2Work scheme and season ticket loans
- Generous parental leave and emergency childcare provision
- Passion Project Grants – funding for your passions outside of work
- Retail, dinner or spa vouchers for key milestones
- Omnicom employee discounts across a variety of high-street retail, travel and entertainment venues
We will always treat your data in the strictest confidence. For further information our Data & Privacy policy is located on our website. Apologies in advance but due to the high volume of applications we receive we are unable to respond to every application individually.
Senior Account Manager (Crisis & Issues), Corporate Communications - Global Communications Agency in London employer: FleishmanHillard
FleishmanHillard is an award-winning global communications agency that prioritises inclusivity and employee well-being, making it an exceptional employer for those seeking a fulfilling career in crisis management. With a strong commitment to professional development, flexible working arrangements, and a vibrant work culture that includes unique perks like wellness initiatives and generous holiday allowances, employees are empowered to thrive both personally and professionally in our dynamic London office. Join us to be part of a supportive team that values your contributions and fosters growth in a fast-paced, rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager (Crisis & Issues), Corporate Communications - Global Communications Agency in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might have insights into the agency. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by simulating crisis scenarios. Think about how you would handle various situations relevant to the role. This will not only boost your confidence but also show the interviewers that you’re ready for the fast-paced environment.
✨Tip Number 3
Showcase your writing skills! Bring along samples of crisis communication materials you've crafted. This is your chance to demonstrate your exceptional writing abilities and how they can benefit the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Account Manager (Crisis & Issues), Corporate Communications - Global Communications Agency in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your experience in crisis management and communications, and show us how you can bring value to our team!
Showcase Your Writing Skills:As an exceptional writer, your application should reflect that! Use clear, concise language and demonstrate your ability to craft compelling narratives, especially in a crisis context.
Be Authentic:We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for communications and why you’re excited about joining our award-winning agency.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at FleishmanHillard
✨Know Your Crisis Management Basics
Before the interview, brush up on key crisis management concepts and case studies. Be ready to discuss how you've handled crises in the past and what strategies you employed. This will show your potential employer that you understand the complexities of the role.
✨Showcase Your Writing Skills
As a Senior Account Manager, exceptional writing is crucial. Prepare samples of crisis communication materials you've created, such as press releases or response plans. During the interview, be prepared to discuss your writing process and how you tailor messages for different stakeholders.
✨Demonstrate Client Relationship Building
Think of examples where you've built strong relationships with clients. Be ready to share specific instances where your counsel made a difference during a crisis. This will highlight your ability to be a trusted point of contact, which is essential for this role.
✨Prepare for Scenario-Based Questions
Expect to face hypothetical scenarios related to crisis situations. Practice articulating your thought process and decision-making skills in these scenarios. This will help you demonstrate your strategic thinking and ability to manage complex issues effectively.
