Digital Senior Account Manager - Award Winning Global Communications Agency in London

If you’re looking to continue your communications career in an award-winning global agency, then this might just be the role for you!

We are committed to creating an inclusive and equitable working environment for everyone. As the only PR Agency awarded EY’s National Equality Standard (twice!), all applicants will receive consideration for employment without regard to race, religion, ethnicity, gender identity, sexual orientation, national origin, disability or age. Do let us know if you need any adjustments made during the interview process.

The team: Our dedicated team of digital specialists understand how to connect the values of brands and organisations with the values of their online audiences to create real passion, authentic exchange and - what matters most – build meaningful relationships. They seamlessly integrate specialist skills to deliver innovative, award-winning programmes that drive engagement and generate results for our clients.

Overview:

• Integrated account work: You’ll work on genuinely integrated accounts where digital sits at the centre of the work, collaborating closely with strategy, creative, corporate affairs, health and social teams across the agency.
• Campaign delivery and digital innovation: You’ll play a key role in shaping and delivering digital campaigns for major global brands, spanning social content, influencer activity, paid, reporting and digital innovation projects.
• Client management and global coordination: You’ll build strong client relationships and help lead day-to-day account management across complex international programmes across sectors such as healthcare, finance, energy, FMCG and professional services.
• High-profile global campaigns: You’ll have the opportunity to support major global campaigns and integrated workstreams, where you’ll contribute with ideas, shape approaches and push digital thinking forward.
• Cross-network collaboration: You’ll be part of a collaborative digital team working across the Omnicom network.
• Learning & development: You’ll continue developing your expertise across both digital communications, with structured training, mentoring and opportunities to broaden your experience across platforms and disciplines.
• Culture & progression: You’ll join a team that values curiosity, initiative and fresh thinking, where you’ll be encouraged to contribute proactively and help drive digital growth across accounts.

The day to day includes:

• Leading the end-to-end delivery of social and digital campaigns across multiple channels, making sure everything goes live smoothly and to a high standard.
• Working closely with planners and creatives to shape digital tactics and integrated comms strategies, keeping a clear eye on the client's commercial goals throughout.
• Owning the day-to-day campaign mechanics, from managing timelines and project admin to keeping internal stakeholders and clients aligned.
• Producing high-quality digital content and performance analysis, turning data into clear, actionable recommendations for clients.
• Building trusted day-to-day relationships with clients, managing expectations with confidence and keeping them engaged and excited about the work.
• Spotting organic growth opportunities across accounts and contributing to RFP and pitch responses.
• Supporting and mentoring junior team members, helping them build their skills across live projects and campaigns.

About you:

• A digitally fluent communicator with a genuine passion for digital and social media excellence, and experience in digital communications, ideally with some exposure to healthcare.
• Experience in digital and social media strategy and execution within a PR, marketing or agency environment.
• Experience working across a range of audiences, from C-Suite and senior business decision-makers to healthcare professionals, and across a variety of channels including social media, paid and HCP specialist platforms.
• A proven track record of managing multichannel campaigns from conception through to execution.
• Experience working with healthcare organisations would be a big plus but isn’t essential.
• Understand the importance of paid media as part of a successful integrated campaign.
• Experience with digital and social media management and measurement platforms including at least some of the following: Facebook, X, LinkedIn, Instagram and Google Analytics.

If this sounds like you, we'd love to hear from you!

What we offer:

• A warm and friendly team with a fantastic portfolio of global and UK clients.
• A truly global network, the opportunity to be part of multi-market campaigns, regularly working with colleagues across the globe.
• Global mobility, a programme of short-term or permanent exchange opportunities, particularly in EMEA or the US.
• A strengths-based L&D framework with an in-house coach and development opportunities for career defining work.
• Flexibility. We’ve fully embraced hybrid and flexible working.
• Work-life balance, we all work hard but having a life outside work matters to all of us, and we support each other to achieve it.
• Culture Club – from office manicures, nutritionists, inhouse massage and acupressure sessions, to Yoga on the roof terrace, quizzes, boot camps, exhibits and summer and Christmas get-togethers.
• Opportunities to join our Employee Resource Groups (global and local), the Shadow Board or DE&I Steering committee.
• A Career Guardian Scheme for underrepresented talent and mentorship opportunities.
• Pro-bono comms, volunteer opportunities and personal charity matching.
• 30 days of holiday plus a day off on your birthday (or that of your child), plus all days between Christmas and New Year and a buy-back scheme for those who want more.
• 6-12 week sabbaticals!
• BUPA medical cover – including 24/7 virtual GP, funded eye tests, fertility, and menopause support.
• Permanent Health Insurance.
• Employee Assistance Programme (EAP).
• Generous Pension contributions, personal finance clinics and Life Assurance.
• Discounted gym membership and FHeel Well reimbursement.
• Cycle2Work scheme and season ticket loans.
• Generous parental leave and emergency childcare provision.
• Passion Project Grants – funding for your passions outside of work.
• Retail, dinner or spa vouchers for key milestones.
• Omnicom employee discounts across a variety of high-street retail, travel and entertainment venues.

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