At a Glance
- Tasks: Lead crisis accounts and manage complex, fast-paced projects in a dynamic environment.
- Company: Join an award-winning global communications agency with a commitment to inclusivity.
- Benefits: Enjoy flexible working, generous holiday, and comprehensive health coverage.
- Other info: Be part of a supportive team with opportunities for global mobility and personal development.
- Why this job: Make a real impact by advising clients through critical issues and enhancing your career.
- Qualifications: Experience in crisis management and exceptional writing skills are essential.
The predicted salary is between 80000 - 80000 £ per year.
If you’re looking to continue your communications career in an award-winning global agency, then this might just be the role for you!
We are committed to creating an inclusive and equitable working environment for everyone. As the only PR Agency awarded EY’s National Equality Standard (twice!), all applicants will receive consideration for employment without regard to race, religion, ethnicity, gender identity, sexual orientation, national origin, disability or age. Let us know if you need any adjustments made during the interview process.
The Crisis and Issues team is a true centre of excellence, relied upon by the firm’s clients and a multitude of legal partners to advise organisations through complex issues and reputational threats. The team’s work spans crisis and issues preparedness, client training, executive advisory, live incident response, longer-term issues management and reputation recovery. As a sector-agnostic team, individuals work across a broad range of issues including public inquiries, litigation, workplace culture and restructuring challenges, mis- and disinformation, cyber incidents, DE&I matters and product failures and recalls.
As a Senior Account Manager in the Crisis and Issues team, you will play a leading role on retained crisis accounts and support on shorter-term projects. You’ll handle complex, fast-paced work that will be equal parts challenging and rewarding, offering maximum opportunities for learning and exposure to different types of issues and businesses.
Key Responsibilities- Being a trusted point of contact for clients and crisis contacts, driving forward day-to-day account activity and coordinating account teams
- Responding to live enquiries on retained accounts, including from media, supported by Senior Account Director or above
- Creating and participating in fictional simulations and tabletop exercises as part of a broader team
- Leading crisis communications preparatory materials including playbooks and response plans
- Drafting crisis and issues materials suitable for various stakeholder groups
- Client coordination and management during live crisis activations
- Monitoring, reporting and providing analysis on live incidents
- Supporting and contributing to the identification of new business opportunities, actively participating in presentations and pitch meetings where possible
- Contributing to the management of client budgets; tracking, billing and communications
- Developing and coaching junior members of the crisis team and accounts teams
- Experience handling and managing a variety of crises, issues and/or incidents
- Experience within an agency environment
- Exceptional writer for materials used within a crisis, issues or incident context
- Ability to provide confident client counsel and build trusted client relationships
- Experience contributing to and/or leading on client issues management strategies
- Strategic thinker with advanced understanding of business issues and the wider context in which organisations operate
- Have the right to work in the UK and be able to work in our Bankside office at least 3 days a week
- A warm and friendly team with a fantastic portfolio of global and UK clients
- A truly global network, the opportunity to be part of multi-market campaigns, regularly working with colleagues across the globe
- Global mobility, a programme of short-term or permanent exchange opportunities, particularly in EMEA or the US
- A strengths-based L&D framework with an in-house coach and development opportunities for career-defining work
- Flexibility. We’ve fully embraced hybrid and flexible working. We have a great office and human contact remains an important element of our culture
- Work-life balance – we all work hard but having a life outside work matters to all of us, and we support each other to achieve it
- Culture Club – from office manicures, nutritionists, in-house massage and acupressure sessions, to yoga on the roof terrace, quizzes, boot camps, exhibits and summer and Christmas get-togethers
- Opportunities to join our Employee Resource Groups (global and local), the Shadow Board or DE&I Steering committee
- A Career Guardian Scheme for underrepresented talent and mentorship opportunities
- Pro-bono comms, volunteer opportunities and personal charity matching
- 30 days of holiday plus a day off on your birthday (or that of your child), plus all days between Christmas and New Year and a buy-back scheme for those who want more
- 6-12 week sabbaticals
- BUPA medical cover – including 24/7 virtual GP, funded eye tests, fertility and menopause support
- Permanent Health Insurance
- Employee Assistance Programme (EAP)
- Generous Pension contributions, personal finance clinics and Life Assurance
- Discounted gym membership and Well reimbursement
- Cycle-to-Work scheme and season ticket loans
- Generous parental leave and emergency childcare provision
- Passion Project Grants – funding for your passions outside of work
- Retail, dinner or spa vouchers for key milestones
- Omnicom employee discounts across a variety of high-street retail, travel and entertainment venues
We will always treat your data in the strictest confidence. For further information our Data & Privacy policy is located on our website.
Apologies in advance but due to the high volume of applications we receive we are unable to respond to every application individually.
Senior Account Manager (Crisis & Issues), Corporate Communications - Global Communications Agency in London employer: FleishmanHillard UK
FleishmanHillard is an award-winning global communications agency that prioritises inclusivity and employee well-being, making it an exceptional employer for those seeking to advance their careers in crisis management. With a strong commitment to professional development, flexible working arrangements, and a vibrant work culture that includes unique perks like wellness sessions and community engagement opportunities, employees are empowered to thrive both personally and professionally in our dynamic London office.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager (Crisis & Issues), Corporate Communications - Global Communications Agency in London
✨Get Involved in PR Events
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We think you need these skills to ace Senior Account Manager (Crisis & Issues), Corporate Communications - Global Communications Agency in London
Some tips for your application 🫡
Get Your Story Straight:In public relations, storytelling is everything! Make sure your CV highlights your experience in crafting compelling narratives and managing media relations. Share specific examples of campaigns you've worked on, and don’t forget to include any press coverage you've generated—it's impressive proof of your skills!
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Tailor Your Cover Letter:Your cover letter should be more than just a recap of your CV; it’s your chance to shine! Emphasise why PR excites you and how your background fits with the mission of FleishmanHillard UK. Show us that you’ve done your homework and speak to why you’re passionate about the work we do.
Connect the Dots:When you’re writing your application, think about how your past experiences link to the responsibilities of the role. Mention any internships, volunteer work, or projects that involved public speaking, event planning, or strategic communication. This will help us see how you can seamlessly bring your skills into a full-time position at FleishmanHillard UK.
How to prepare for a job interview at FleishmanHillard UK
✨Master the Art of Storytelling
In public relations, storytelling is key. We should prepare compelling narratives about past campaigns or projects we’ve worked on. Think about how we can illustrate our impact and creativity in those stories—be ready to discuss specific examples that showcase our skills in managing media relationships and crafting messages.
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Familiarity with PR tools like Cision or Meltwater is crucial. We need to be able to discuss how we’ve used these tools in past roles or projects. If we've worked on media lists, press releases, or analytics reports, let’s have those experiences ready to share along with metrics we’ve achieved to back up our claims.
✨Stay Current with Industry Trends
We’ve got to stay sharp on the latest trends and events impacting the public relations field. Having a few insights ready about recent campaigns or shifts in media landscapes can show that we’re engaged and knowledgeable. This will also help us make connections between our experiences and the current state of the industry.
✨Showcase Our Versatility
As full-time PR professionals, we need to demonstrate our adaptability. Be ready to talk about how we've handled challenging situations, managed crises, or adapted strategies on the fly. Employers will appreciate our ability to pivot and find solutions under pressure, so let’s have those scenarios at our fingertips to discuss.
