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- Tasks: Be the friendly face of our surgery, helping patients with their needs and queries.
- Company: Join a close-knit team at Fleggburgh Surgery, dedicated to personalised patient care.
- Benefits: Enjoy a supportive work environment, snacks, social outings, and opportunities for skill development.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: GCSEs in English and Maths, plus a passion for helping others.
- Other info: Opportunities for training in Phlebotomy and Dispensing available.
The predicted salary is between 24000 - 36000 £ per year.
Fleggburgh Surgery is a small, rural GP Practice offering outstanding personalised care to our 2000 patients. We are a small team and as such are looking for a motivated individual who works well with others and is enthusiastic about going above and beyond for our patients. The successful applicant will need to be able to work 08:15-18:00 Monday & Thursday and 08:15-13:00 on a Tuesday. We may be able to offer overtime on an adhoc basis if desired.
Main duties of the job:
- Act as the face and voice of the surgery, providing a welcoming, professional service to patients.
- Handle all incoming patient queries via face-to-face contact, telephone and online systems.
- Liaise effectively with GPs, nurses, healthcare professionals and external organisations.
- Support the dispensary team with administrative and patient-facing tasks as required.
- Manage patient registrations, deductions and referrals, ensuring accuracy and timeliness.
- Process incoming clinical documents, including scanning, coding and summarising records.
- Summarise new patient medical records in line with practice protocols.
- Undertake a wide range of general administrative duties to support practice operations.
- Assist the wider team with long-term condition, immunisation and recall invitations.
- Maintain confidentiality, accuracy and professionalism at all times.
Opportunity to progress to a Dispensary Course and to train in Phlebotomy, subject to interest and service need.
Person Specification:
- Qualifications: GCSE's A to C in English and Maths - or evidence that the applicant has a good understanding of both and is able to articulate themselves well verbally and in written form. Dispensing Qualification.
- Experience: Experience of working autonomously, in a team, in primary care or within a GP Practice, and using SystmOne.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Coordinator employer: Fleggburgh Surgery
Contact Detail:
Fleggburgh Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Coordinator
✨Tip Number 1
Get to know the practice! Research Fleggburgh Surgery and understand their values and patient care approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn or other platforms. They can provide insider tips about the practice culture and what it takes to succeed as a Patient Coordinator.
✨Tip Number 3
Practice your communication skills! As the face and voice of the surgery, you'll need to be clear and compassionate. Role-play common patient scenarios with friends or family to build your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to handle online patient queries right from the start.
We think you need these skills to ace Patient Coordinator
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for patient care shine through! We want to see how excited you are about joining our small team and making a difference in our patients' lives.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles in primary care or teamwork that align with what we’re looking for at Fleggburgh Surgery.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications better!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Fleggburgh Surgery
✨Know the Practice Inside Out
Before your interview, take some time to research Fleggburgh Surgery. Understand their values, the services they offer, and their approach to patient care. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Team Spirit
Since this role requires working closely with a small team, be prepared to discuss your experiences in collaborative environments. Share specific examples of how you've contributed to team success or supported colleagues in previous roles.
✨Demonstrate Empathy and Communication Skills
As a Patient Coordinator, you'll be the first point of contact for patients. Highlight your ability to handle sensitive situations with empathy. Prepare to discuss scenarios where you've effectively communicated with patients or resolved their concerns.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, opportunities for training like the Phlebotomy course, or how they measure success in the role. This shows your genuine interest and helps you assess if the practice is the right fit for you.
