Apprentice Sales & Operations Administrator in Cardiff

1. Electric Vehicle Salary Sacrifice Scheme Administration

The apprentice will play a central role in supporting the end-to-end administration of employer EV Salary Sacrifice schemes, including:

• Sending finance application links to prospective employer clients following sales qualification, and tracking responses
• Collecting employer admin portal email addresses and setting up employer accounts
• Receiving and processing Master Hire Agreements from Lex Autolease, preparing them for employer signature and managing the return process
• Monitoring the shared inbox for finance acceptance and decline notifications from Lex Autolease, and taking appropriate follow-up action
• Confirming customer vehicle orders via the Automotus platform and submitting orders to the Lex portal in line with signed customer order forms
• Liaising with vehicle dealers to confirm delivery timescales and updating delivery dates within Automotus every two weeks to ensure accuracy
• Coordinating insurance arrangements, ensuring alignment with confirmed delivery dates
• Sending customer payment schedules downloaded from the Lex portal and managing document distribution
• Logging order and delivery updates to the internal Slack Sal Sac channel to keep the wider team informed
• Supporting post-delivery account management, including scheduled check-ins with employer clients
• Assisting with credit limit increase requests for employer accounts as vehicle orders grow
• Sending post-delivery customer satisfaction and Trustpilot review request emails
• Maintaining accurate and up-to-date records in Automotus throughout the customer journey
• 2. Public Sector Outright Purchase Support

The apprentice will provide administrative and customer service support to the Public Sector sales team, including:

• Data entry and record management for Public Sector outright purchase transactions
• Uploading and filing vehicle order documentation, quotations, and purchase orders
• Maintaining accurate customer and deal records in the CRM
• Assisting with correspondence, document preparation, and the coordination of paperwork between customers, suppliers, and internal teams
• Supporting the team with any ad hoc administrative tasks as required
• 3. EV Business Leasing & Contract Hire Support

The apprentice will support the administration of business leasing and contract hire customers, including:

• Outbound calling — proactively contacting existing and prospective customers to update records, qualify interest, book appointments for the sales team, and support database cleanse activity
• Handling inbound enquiries by telephone and email, providing a professional first point of contact and directing customers appropriately
• Data entry and upload of customer and vehicle information across internal platforms
• Assisting with the preparation and distribution of customer documentation including quotations, order confirmations, and contract paperwork
• Maintaining up-to-date records in Automotus and other business systems
• Supporting the sales team with general administrative tasks across the leasing and contract hire portfolio
• 4. General Operations & Office Support
• Managing and prioritising tasks across a shared team inbox, ensuring timely responses and appropriate escalation
• Maintaining organised digital filing systems for contracts, agreements, and correspondence
• Supporting the production of internal process documentation as workflows are refined and automated
• Participating in team meetings, contributing to process improvement discussions
• Undertaking any other reasonable administrative duties as required by the team

Skills, Knowledge & Attributes

Essential

• Grade C or above in Maths, English GCSE or equivalent
• Good standard of written and verbal communication
• A customer-first mindset — professional, friendly, and solution-oriented in all interactions
• Comfortable making outbound calls and speaking with customers and stakeholders by telephone
• Strong attention to detail and accuracy when handling data
• Organised and able to manage multiple tasks with competing priorities
• Comfortable working with digital tools, email, and Microsoft Office (Word, Excel, Outlook)
• Proactive, willing to learn, and able to take initiative
• Reliable, professional, and a good team player

Desirable (not required — training will be provided)

• Any prior experience in customer service, sales support, or administration
• Familiarity with CRM systems or business software
• Interest in electric vehicles or the automotive sector
• Training & Development

This role is offered as part of a Level 3 Business Administration Apprenticeship delivered in partnership with Cardiff & Vale College.

The standard incorporates a customer service pathway, and all practical activities in this role — including outbound calling, client communication, and stakeholder coordination — are designed to generate evidence against the apprenticeship standard.

Full on-the-job training will be provided across all areas of the role.

The apprentice will receive structured support from the team, access to all relevant systems and platforms, and regular one-to-ones to support progression.

There is genuine potential for a permanent role on successful completion of the apprenticeship.

Systems training will be provided in

• Automotus (vehicle ordering, CRM, customer journey management)
• Lex Autolease portal (finance applications, order processing, document management)
• Pipe Drive (CRM and pipeline management)
• Slack (internal communications and workflow updates)
• Adobe Sign / e-signature platforms