Employee Experience Partner in Walsall

Corpay is currently hiring an Employee Experience Partner within the Employee Experience UK team.

The role is part of the Global Shared Services function and will be based in Meriden, Walsall, UK.

Responsibilities

• Build relationships with UK stakeholders to improve their HR experience.
• Encourage use of the HR Hub for self‑service.
• Serve as a labor/employee relations resource, providing insight on company policies, procedures, programs and activities.
• Conduct investigations, prepare investigative reports, and recommend resolutions to employee issues based on policy, past practice and legal justifications.
• Conduct exit interviews and recommend improvements based on trends or notable comments.
• Ensure thorough understanding of company policies through new employee orientations and follow‑up sessions; assist management with questions related to policies and procedures.
• Assist in day‑to‑day administrative processes, including reporting related to FMLA maintenance and time‑management processes.
• Conduct staffing/turnover reporting, tracking offer letters, new hire process flow and scheduled orientation dates.
• Identify internal talent and partner with hiring managers and Talent Acquisition to fill open roles.
• Consult with and advise managers and employees on employee relations issues, including investigations, problem resolution, disciplinary action and termination.
• Advise managers and employees on compensation, benefits and employee services, and provide training in accordance with policies, procedures and practices.
• Interpret and execute company policies, procedures and practices to ensure compliance with government laws and regulations.
• Act as a key business partner focused on establishing, maintaining and developing an environment that promotes positive employee relations and successful business practices.
• Assist with other tasks or special projects assigned by the manager.
• Proactively identify and meet customer and stakeholder needs while delivering exceptional service.
• Think creatively and develop innovative solutions to improve processes and business outcomes.
• Build and maintain strong relationships with stakeholders across the business.
• Collaborate effectively, share knowledge and contribute to team success.
• Demonstrate a results‑driven mindset by delivering high‑quality outcomes and continuously improving performance.

Qualifications & Skills

• 2+ years in an HR Generalist / Shared Services environment.
• CIPD level 5 or 5+ years of experience in an HR corporate environment.
• Strong knowledge of UK labour law.
• Strong communication and problem‑solving skills.
• Demonstrated track record of strong service delivery.
• Technical/functional skills and knowledge of HR tools and interfaces (Workday preferred).
• Knowledge of HR strategies and objectives.
• Risk awareness and management advisory experience.
• Experience in a fast‑paced, high‑volume environment with a strong customer‑service focus.
• Continuous improvement mindset.
• Ability to work under pressure, balancing day‑to‑day priorities with project work.
• Experience leading and supporting complex employee‑relations cases.
• Exceptional organisational skills and attention to detail.
• Strong analytical skills.
• Commercial and regulatory knowledge.
• Occasional travelling required – own vehicle and driving licence needed.

Benefits & Perks

• 25 days per annum + 8 bank holidays.
• Option to buy or sell up to 5 days annually during the benefits enrollment window.
• Employee contribution of 3% matched with 5% from Corpay; provided by Vitality with no excess (Corpay covers £250 excess).
• Access to flexible discounts, supermarket savings and more.
• Complimentary access to thousands of online courses.
• Volunteering days and engagement in company‑wide contests and initiatives.
• Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees.

Employment decisions are made without regard to race, colour, religion, sex (including pregnancy), gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law.

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