At a Glance
- Tasks: Support customers and manage enquiries with a focus on exceeding expectations.
- Company: Join Corpay, a dynamic company in the Allstar Cards division.
- Benefits: Enjoy competitive salary, private medical cover, and access to LinkedIn Learning.
- Other info: Be part of an energetic team with opportunities for personal and professional growth.
- Why this job: Make a real difference by enhancing customer experiences and building strong relationships.
- Qualifications: Previous customer service experience is a plus; IT skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Corpay is recruiting a permanent Customer Service Advisor for its Allstar Cards division, based in Swindon, UK. In this role you’ll support customers, manage enquiries, and exceed expectations with a customer-centric approach.
Role Responsibilities
- Manage inbound telephone and email enquiries with professionalism, clarity, and urgency.
- Resolve customer queries accurately and efficiently, providing clear advice and effective solutions within agreed SLA timeframes.
- Work closely with internal teams and departments to ensure customer needs are fully understood and met.
- Build strong, positive working relationships with customers, suppliers, and colleagues.
- Identify opportunities for process improvement and share feedback to support continuous development.
- Recommend and refer customers for additional products or services in a helpful, customer-first way.
- Complete daily administrative tasks accurately and on time.
- Understand customer needs through effective conversations and refer relevant products and services where they add value.
- Introduce appropriate solutions in a customer-focused, compliant, and timely manner to support retention and enhance the overall customer experience.
- Support service excellence by contributing to team discussions, decision-making, and knowledge sharing.
Qualifications & Skills
- Previous customer service experience, ideally within a call centre or fast-paced environment (desirable but not essential).
- Confident using multiple systems simultaneously, with the ability to switch between platforms smoothly.
- IT skills essential; strong working knowledge of Microsoft 365, including Outlook, SharePoint, Excel, Word & Teams.
- Excellent written and verbal communication skills, with the ability to adapt to different customer needs.
- Calm, professional, and resilient when handling complaints or complex queries.
- High attention to detail, particularly when following processes or entering data.
- Able to perform well under pressure while maintaining accuracy and service quality.
- A reliable team player who supports colleagues and contributes positively to shared team goals.
- Comfortable recommending relevant products or services in a helpful, customer-first way.
Benefits & Perks
- Competitive salary and benefit package.
- Private medical cover via Vitality.
- Access to Gratitudes – an exclusive rewards and discounts platform.
- Life assurance at 4x your annual salary.
- 5% employer pension contribution.
- Full access to LinkedIn Learning for personal and professional development.
- Welcoming, energetic team and a chance to make a difference.
Customer Service Advisor in Swindon employer: Fleetcor Europe LTD
Corpay is an exceptional employer, offering a vibrant work culture in Swindon that prioritises customer service excellence and employee development. With competitive salaries, private medical cover, and access to LinkedIn Learning, employees are encouraged to grow both personally and professionally while being part of a supportive and energetic team. The company's commitment to equal opportunity ensures a diverse and inclusive workplace where every team member can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Swindon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Corpay and its Allstar Cards division. Understanding their values and customer service approach will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and complaints during the interview, showcasing your calm and professional attitude.
✨Tip Number 3
Show off your tech skills! Since you'll be using multiple systems, be ready to discuss your experience with Microsoft 365 and any other relevant tools. Highlighting your ability to switch between platforms smoothly can set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Swindon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match the job description, especially your customer service background and IT skills.
Showcase Your Communication Skills:Since excellent written communication is key for this role, ensure your application is clear and professional. Use concise language and check for any spelling or grammar mistakes before hitting send!
Demonstrate Your Customer-Centric Approach:In your application, share examples of how you've gone above and beyond for customers in the past. This will show us that you have the right mindset for exceeding customer expectations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Fleetcor Europe LTD
✨Know Your Customer Service Basics
Brush up on your customer service principles. Understand how to manage enquiries with professionalism and clarity, as this role is all about exceeding customer expectations. Be ready to share examples from your past experiences where you’ve successfully resolved queries or improved processes.
✨Familiarise Yourself with the Tools
Since the job requires using multiple systems, make sure you’re comfortable with Microsoft 365 tools like Outlook and Excel. If you can, practice switching between platforms smoothly. This will show that you’re tech-savvy and ready to hit the ground running.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, especially handling complaints or complex queries. Prepare your responses and solutions in a calm and professional manner. This will demonstrate your resilience and ability to maintain service quality under pressure.
✨Show Your Team Spirit
This role involves working closely with internal teams, so be prepared to discuss how you contribute positively to team goals. Share examples of how you’ve supported colleagues in the past and how you can bring that collaborative spirit to Corpay.
