At a Glance
- Tasks: Build strong relationships with customers and ensure their experience is seamless.
- Company: Join a leading company in the Fuel and Fleet Payments sector.
- Benefits: Enjoy 25 days holiday, private healthcare, and a pension scheme.
- Other info: Dynamic office environment with opportunities for growth and development.
- Why this job: Make a real impact by helping customers maximise their Allstar products.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Your role as an Account Manager within our Fuel and Fleet Payments division, part of the Allstar line of business, based in our Swindon office. You will build strong, trusted relationships with customers, help them get the most value from their Allstar products, and ensure their day‑to‑day experience is seamless. Acting as a dedicated point of contact, you will take ownership of customer queries from start to finish, resolving issues efficiently and with care. You will combine product knowledge with a deep understanding of customer needs, proactively guiding them, identifying opportunities to improve their experience, and ensuring they receive the premium level of service Allstar is known for. This role is central to delivering excellent customer outcomes, strengthening long‑term partnerships, and retaining our customers by making Allstar an indispensable part of how they run their fleet.
How We Work
Account Managers are office‑based, working from our Swindon location. Business operating hours are Monday – Friday, 8:30am – 5:00pm. To set you up for success, Corpay provides: an allocated workspace, all necessary company‑issued equipment, comprehensive, hands‑on training and continued support from the Customer Success Team.
Role Responsibilities
- Customer Relationship Management: Build and maintain strong, trusted relationships with key customer stakeholders across your portfolio; act as a dedicated point of contact for day‑to‑day engagement and issue resolution; understand customer needs, challenges, and objectives, aligning Corpay solutions to deliver measurable value.
- Account Performance & Growth: Deliver against agreed volume, revenue, and activity targets; identify opportunities to grow existing accounts through cross‑sell, upsell, and increased product adoption; proactively mitigate attrition risk and support customer retention.
- Risk, Retention & Recovery: Identify early warning signs of customer dissatisfaction or attrition risk; lead recovery and re‑engagement activity for at‑risk accounts, working closely with internal teams; ensure accurate tracking and reporting of retention and recovery activity.
- Cross‑Functional Collaboration: Work closely with Customer Success, Sales, Operations, and Finance to deliver seamless customer experiences; coordinate internal resources to resolve customer issues efficiently and effectively; provide customer feedback to inform product, process, and service improvements.
Skills & Experience
- Proven experience in an Account Manager, Customer Success, or client‑facing commercial role.
- Demonstrated success managing a portfolio of customers and delivering against volume, revenue, and retention targets.
- Strong understanding of customer lifecycle management, including onboarding, growth, renewal, and recovery.
- Experience working with CRM systems and performance reporting tools to track activity, risks, and opportunities.
- Ability to analyse customer data and behaviour to identify trends, risks, and growth opportunities.
- Experience operating effectively within a fast‑paced, results‑driven environment.
- Strong stakeholder management skills, with the ability to influence internally and build trusted relationships externally.
- Confident communicator, able to explain complex information clearly and tailor messaging to different audiences.
Benefits & Perks
- 4× Life Insurance
- Pension scheme with 5% employer contribution
- Private Healthcare
- 25 days Holiday plus holiday buy/sell options
- Access to LinkedIn Learning
We seek to ensure that all employees and job applicants are given equal opportunities.
Account Manager in Swindon employer: Fleetcor Europe LTD
At Corpay, we pride ourselves on being an exceptional employer, particularly for our Account Managers in the Fuel and Fleet Payments division based in Swindon. Our supportive work culture fosters strong relationships and collaboration, ensuring that you have all the tools and training needed to excel in your role. With a comprehensive benefits package, including private healthcare and generous holiday options, alongside opportunities for professional growth through platforms like LinkedIn Learning, we are committed to making your career with us both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Swindon
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in Account Management roles. They can give you insider tips about the company culture and what it takes to succeed.
✨Tip Number 2
Prepare for the interview by researching common questions for Account Managers. Think about how your past experiences align with the job description and be ready to share specific examples of how you've built strong customer relationships.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be prepared to discuss how you've handled customer issues in the past and how you can ensure a seamless experience for Allstar's clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Account Manager in Swindon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in customer relationship management and how you've successfully managed client portfolios in the past. We want to see how you can bring value to our team!
Showcase Your Communication Skills:As an Account Manager, clear communication is key. Use your application to demonstrate your ability to explain complex information simply. Share examples of how you've effectively communicated with customers or stakeholders in previous roles.
Highlight Your Problem-Solving Abilities:We love candidates who can think on their feet! In your application, mention specific instances where you've resolved customer issues or improved their experience. This will show us that you're proactive and ready to take ownership of customer queries.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Fleetcor Europe LTD
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Allstar's products and services. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role. Familiarise yourself with how these products can benefit customers and think about how you would communicate this value.
✨Showcase Your Relationship-Building Skills
As an Account Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. Highlight your ability to listen to customer needs and how you've gone above and beyond to ensure their satisfaction.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer management abilities. Think of specific situations where you identified risks or opportunities for growth within accounts. Be ready to discuss how you approached these challenges and the outcomes of your actions.
✨Demonstrate Your Data Analysis Skills
Since the role involves analysing customer data to identify trends, brush up on your analytical skills. Be prepared to discuss how you've used data in previous roles to drive decisions or improve customer experiences. Showing that you can leverage data effectively will set you apart as a candidate.
