At a Glance
- Tasks: Provide expert support and problem-solving for our software applications.
- Company: Join Corpay, a global leader in innovative payment solutions.
- Benefits: Enjoy 25 days holiday, private healthcare, and career progression opportunities.
- Other info: Work in an inclusive environment with a focus on diversity and innovation.
- Why this job: Be part of a dynamic team that values your ideas and growth.
- Qualifications: Experience in application support and strong communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
Your role
Corpay is currently looking to hire a 2nd Line Support Specialist on a permanent basis within the UK Product Support division.
This position falls under our r2c line of business and is based in our Sheffield office.
In this role you will encounter a diverse role that will require you to become a business expert in everything within the software application.
You will provide advice and expert problem solving to our existing and new customers.
You will report into the Head of Customer Operations and regularly collaborate with other teams within the division.
- How We Work
- As a 2nd Line Support Specialist, Corpay will set you up for success by providing:
- Assigned workspace in the Sheffield office
- Company-issued equipment
- Formal, hands-on training
- Role Responsibilities
- Providing expert advice, problem solving, and support to new and existing customers using the business software applications.
- Managing of software incidents and tickets, including replicating and documenting the incidents.
- Managing, facilitate, and liaise between the application users and development/technical IT teams.
- Working as a member of an agile sprint team, responsible for unit, regression, and user acceptance testing against new and existing features, as well as actively supporting new software releases.
- Working with new and existing customers to understand their requirements for the solutions and the best configuration for these requirements.
- Providing virtual or onsite user training and support for both new and existing customers, including working with a project manager on the implementation strategies/setup.
Qualifications & Skills
- Experience supporting business-critical software applications in a customer-facing environment.
- Previous experience in Application Support, Software Support, QA, UAT, or 2nd/3rd Line application Support roles.
- Ideal candidate would have previous experience in QA/UAT testing or supporting software solutions (2nd or 3rd line).
- Any exposure to tools such as TFS/JIRA/SQL Studio would be advantageous, but not essential.
- Degree or similar education.
- Strong communication skills.
- A passion to help and provide solutions.
- Experience working within Agile development environments and collaborating with cross-functional teams.
Benefits & Perks
- 4 X Life insurance
- Pension scheme - 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to Linked In learning
- Free rewards and discounts via Gratitudes
- Career Progression #LI-WK1 #LI-Onsite
- About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay.
Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses.
Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions.
We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
- Transparency & Compliance
- Learn more about Corpay: https://www. corpay. com
Equal Opportunity Employer Corpay is committed to providing equal employment opportunities to all applicants and employees.
Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law.
Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions.
If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
Use of Artificial Intelligence in Hiring Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling.
These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process.
AI tools do not make final hiring decisions.
All employment decisions involve human review.
Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.
Candidate Privacy Notice For information about how Corpay processes personal information during the recruitment process, please review our
- Candidate
- Privacy
Notice: https://www. corpay. com/privacy-policy.
Pay Philosophy
Corpay is committed to fair, equitable, and transparent compensation practices.
Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks.
Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law.
Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.
Fast-growing, global, rewarding, fun, involved - at Corpay, we are all of these and more.
If you are an experienced and self-motivated professional who can perform at a high level, you will be rewarded.
If you have great ideas, we want to hear them.
If you want your career to grow at the same rapid pace as our organization, this is the place for you.
Whatever your area of expertise, you can take it to the next level at Corpay.
#J-18808-Ljbffr
2nd Level Support Consultant in Sheffield employer: Fleetcor Europe LTD
Corpay is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture where diversity and inclusion are at the forefront. As a Business Development Manager, you will benefit from a competitive salary structure with uncapped OTE, a company car, and access to comprehensive training resources like LinkedIn Learning, all while playing a pivotal role in the transition to electric vehicle solutions. Located within a dynamic industry, Corpay fosters long-term partnerships and encourages innovative thinking, making it a rewarding place for professionals seeking meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Level Support Consultant in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fleetcor Europe LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fleetcor Europe LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace 2nd Level Support Consultant in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fleetcor Europe LTD:Your cover letter is your chance to shine! Tell us why you want to work at Fleetcor Europe LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fleetcor Europe LTD!
How to prepare for a job interview at Fleetcor Europe LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
