At a Glance
- Tasks: Support the 1link Poland platform, providing technical assistance and managing software issues.
- Company: Join Corpay, a leader in vehicle payments with a focus on innovation.
- Benefits: Enjoy 25 days holiday, flexible discounts, and access to online courses.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Make a real impact by improving customer experiences and collaborating with diverse teams.
- Qualifications: Fluent Polish speaker with 2-3 years in software support and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Your role
Corpay is currently looking to hire a Product Operative within our 1link division. This position falls under our Vehicles Payments line of business and is located in Meriden. In this role, you will support the day‑to‑day operation of the 1link Poland platform, providing technical support, managing software issues, assisting customers, and contributing to product improvements. You will regularly collaborate with Product, Technology, Operations, and Support teams.
What You'll Be Doing
- Providing 1st and 2nd line support for customer queries and resolving issues
- Escalating and managing software incidents with product and development teams
- Advising customers on product best practices and effective platform usage
- Supporting customer onboarding, configuration, and ongoing platform use
- Receiving and responding to inbound help desk queries from customers
- Guiding users through product journeys and resolving usage difficulties
- Logging, prioritising, and tracking issues accurately in relevant systems
- Replicating, troubleshooting, and escalating unresolved technical issues
- Liaising with development teams during issue resolution
- Providing timely updates and proactively communicating known issues
- Supporting software releases by participating in testing activities
- Testing new functionality and updates to existing platform features
- Delivering training sessions to new and existing customers (remote and occasionally onsite)
- Supporting internal teams with technical and platform‑related queries
- Performing technical administration tasks, including platform configuration
- Managing and maintaining accurate platform data in line with procedures
- Supporting account setup and onboarding processes across the platform
- Following agreed procedures and maintaining high‑quality documentation
- Collaborating with cross‑functional teams across Product, Operations, and Support
- Carrying out additional tasks as required
Qualifications & Skills
- Polish native speaker (mandatory)
- 2–3 years of relevant experience
- Experience in software/platform support
- Strong troubleshooting and problem‑solving skills
- Excellent communication and customer support skills
- Ability to manage multiple tasks and prioritise effectively
- Testing experience is a plus
Benefits & Perks
- 25 days per annum + 8 bank holidays
- Option to buy or sell up to 5 days annually during the benefits enrollment window
- Employee contribution of 3% matched with 5% from Corpay
- Provided by Vitality with no excess (Corpay covers £250 excess)
- Access to flexible discounts, supermarket savings, and more
- Complimentary access to thousands of online courses
- Volunteering days and engagement in company‑wide contests and initiatives
Equal Opportunity Employer
Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
Product Operative (1link - Polish market) in Meriden employer: Fleetcor Europe LTD
Corpay is an exceptional employer located in Meriden, offering a dynamic work environment for Product Operatives within the 1link division. With a strong focus on employee development, you will benefit from formal training, a supportive team culture, and opportunities for growth while enjoying generous perks such as 25 days of annual leave, flexible discounts, and access to thousands of online courses. Join us to be part of a diverse and inclusive workplace that values your contributions and fosters collaboration across teams.
StudySmarter Expert Advice🤫
We think this is how you could land Product Operative (1link - Polish market) in Meriden
✨Tip Number 1
Get to know the company! Research Corpay and its 1link division. Understanding their values and products will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer support and technical troubleshooting. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can be a game-changer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Corpay team. Don’t miss out!
We think you need these skills to ace Product Operative (1link - Polish market) in Meriden
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Product Operative. Highlight your experience in software support and any relevant technical skills. We want to see how you can contribute to our 1link division!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for our team. Don’t forget to mention your Polish language skills!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve customer queries effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Fleetcor Europe LTD
✨Know the Product Inside Out
Before your interview, make sure you understand the 1link platform and its functionalities. Familiarise yourself with common customer queries and issues, as well as the best practices for using the platform. This will show your potential employer that you're proactive and genuinely interested in the role.
✨Showcase Your Troubleshooting Skills
Prepare to discuss specific examples of how you've resolved technical issues in the past. Think about times when you had to troubleshoot software problems or assist customers effectively. Being able to articulate your problem-solving process will demonstrate your capability for the role.
✨Communicate Clearly and Confidently
Since this role involves a lot of customer interaction, practice your communication skills. Be ready to explain complex concepts in simple terms. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts clearly.
✨Emphasise Team Collaboration
This position requires working closely with various teams. Be prepared to discuss your experience collaborating with cross-functional teams. Highlight any instances where your teamwork led to successful outcomes, as this will show that you can thrive in a collaborative environment.
