Your role Corpay is currently looking to hire a 2nd Line Support Specialist on a permanent basis within the UK Product Support division. This position falls under our r2c line of business and is based in our Sheffield office. In this role you will encounter a diverse role that will require you to become a business expert in everything within the software application. You will provide advice and expert problem solving to our existing and new customers. You will report into the Head of Customer Operations and regularly collaborate with other teams within the division. How We Work As a 2nd Line Support Specialist, Corpay will set you up for success by providing: Assigned workspace in the Sheffield office Company-issued equipment Formal, hands-on training Role Responsibilities Providing expert advice, problem solving, and support to new and existing customers using the business software applications. Managing of software incidents and tickets, including replicating and documenting the incidents. Managing, facilitate, and liaise between the application users and development/technical IT teams. Working as a member of an agile sprint team, responsible for unit, regression, and user acceptance testing against new and existing features, as well as actively supporting new software releases. Working with new and existing customers to understand their requirements for the solutions and the best configuration for these requirements. Providing virtual or onsite user training and support for both new and existing customers, including working with a project manager on the implementation strategies/setup. Qualifications
2nd Level Support Consultant employer: Fleetcor Europe LTD
Corpay is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture where diversity and inclusion are at the forefront. As a Business Development Manager, you will benefit from a competitive salary structure with uncapped OTE, a company car, and access to comprehensive training resources like LinkedIn Learning, all while playing a pivotal role in the transition to electric vehicle solutions. Located within a dynamic industry, Corpay fosters long-term partnerships and encourages innovative thinking, making it a rewarding place for professionals seeking meaningful impact in their careers.
