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- Tasks: Train with our support team, deploy Fleet, and assist customers with their tech issues.
- Company: Fleet Device Management Inc., a cutting-edge startup in the security space.
- Benefits: Competitive salary, comprehensive benefits, and a dynamic work environment.
- Why this job: Join a passionate team and help shape the future of device management.
- Qualifications: 2-3 years in IT support, experience with device management solutions, and strong communication skills.
- Other info: Great opportunity for career growth in a collaborative and innovative setting.
The predicted salary is between 75000 - 130000 £ per year.
Ever wondered if your employer is monitoring your work computer? Organizations make huge investments every year to keep their laptops and servers online, secure, compliant, and usable from anywhere. This is called "device management".
Fleet Device Management Inc. is a Series B startup founded and backed by the same people who created osquery, the leading open source security agent. Today, osquery is installed on millions of laptops and servers, and it is especially popular with enterprise IT and security teams.
Your primary responsibilities:
- Train under our customer support and engineering team to learn the ins and outs of Fleet, frequently asked customer questions, develop an understanding of our troubleshooting guide, and learn how to search through documentation and Fleet repo.
- Deploy Fleet on your own to better understand the customer experience and how the product works.
- Work hand-in-hand with the customer success team by participating in calls with customers to discuss any support issues they may have.
- Be the first line of defense in customer Slack channels for any reported problems, how-to questions, feature request intake, and bug report filling.
- Strong attention to detail and can act as an encyclopedia of knowledge about how Fleet works - our customers represent a wide range of needs across many different use cases. Be adaptable to learning new things quickly and then share this knowledge with others.
- Excellent communication and collaboration skills, with the ability to work closely with customer success, engineering, and product teams.
- A customer-centric mindset, focusing on delivering value and a positive user experience.
If most of these qualities sound like you, we would love to chat and see if we're a good fit.
Experience: 2-3 years of work experience supporting Windows, Linux, or MacOS devices and MDM solutions like Jamf, Kandji, InTune, WS1, etc. Experience with AWS, SQL, Redis, Terraform, and osquery.
Communication: You are outgoing, customer-facing, and enjoy problem-solving while assisting external stakeholders.
Openness: You are flexible and open to new ideas and ways of working.
Required: IT background, experience with device management solutions like Fleet, Intune, Jamf Pro, Workspace One, etc.
An excellent understanding of macOS, Windows, Linux core services like Autopilot, ABM/ASM, MDM, ADE, APNs, syslog, etc.
Familiarity with SQLite, shell scripting, Python, Powershell, and using the terminal to execute commands or run scripts is a bonus.
Experience working with enterprise customers to help resolve complex technical issues.
The salary range for this role is $75,000 - $130,000. Fleet provides competitive compensation based on our compensation philosophy, as well as comprehensive benefits.
Sr. Customer Support Engineer in Fleet employer: Fleet
Contact Detail:
Fleet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Customer Support Engineer in Fleet
✨Tip Number 1
Get to know the company inside out! Dive into their public handbook and understand their mission, values, and products. This will not only help you in interviews but also show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or join relevant forums. Ask them about their experiences and any tips they might have for landing a role at Fleet Device Management. Personal connections can make a huge difference!
✨Tip Number 3
Practice makes perfect! Set up your own Fleet environment and troubleshoot common issues. This hands-on experience will not only boost your confidence but also give you real examples to discuss during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team!
We think you need these skills to ace Sr. Customer Support Engineer in Fleet
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer support and technology shine through. We want to see that you’re genuinely excited about helping customers and solving their problems!
Tailor Your Experience: Make sure to highlight your relevant experience with device management solutions and any technical skills you have. We love seeing how your background aligns with what we do at Fleet!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Fleet
✨Know Your Stuff
Make sure you brush up on your knowledge of device management solutions like Fleet, Intune, and Jamf Pro. Familiarise yourself with the common troubleshooting issues and how to resolve them, as well as the core services of macOS, Windows, and Linux. This will show that you're not just interested in the role but also prepared to tackle the challenges head-on.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. You might want to role-play with a friend or family member, simulating customer support scenarios. This will help you feel more confident and articulate during the interview.
✨Show Your Customer-Centric Mindset
Be ready to discuss examples from your past experiences where you went above and beyond for a customer. Highlight your problem-solving skills and how you ensured a positive user experience. This will demonstrate that you understand the importance of customer satisfaction in a support role.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and the specific challenges the customer support team faces. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.