At a Glance
- Tasks: Manage the full rental lifecycle and deliver excellent service to customers.
- Company: Fleet Service GB, a forward-thinking business with a supportive culture.
- Benefits: Comprehensive training, ongoing support, and opportunities for career development.
- Other info: Fast-paced environment with a focus on service excellence.
- Why this job: Join a dynamic team and make a real impact in customer service.
- Qualifications: Strong organisational skills and experience in rental or fleet management.
The predicted salary is between 30000 - 40000 £ per year.
Fleet Service GB is looking for a proactive and detail‑focused Rental Controller to join our Operations team. This is a fast‑paced operational role responsible for managing the full rental lifecycle and delivering an excellent service to our customers. You’ll handle rental bookings, extensions, terminations, VOR support and damage rental processes, working closely with clients, suppliers and internal teams to ensure rentals are accurate, compliant and cost‑effective.
Key Responsibilities
- Manage the full rental lifecycle including new bookings, extensions, terminations and swaps
- Handle inbound rental‑related calls, emails and portal activity within agreed KPIs
- Monitor and manage VOR (Vehicle Off Road) rentals, liaising with garages, suppliers and Technical Services
- Manage damage rental cases, including document validation, claim tracking and dispute handling
- Maintain accurate system records, notes and booking data
- Support rental billing queries, invoice validation and dispute resolution
- Balance workload effectively across calls, systems and shared inboxes
- Contribute to service improvements and operational efficiency
What We’re Looking For
- Strong organisational skills and ability to manage multiple cases simultaneously
- High attention to detail, particularly with documentation, bookings and invoices
- Confident communicator with a professional approach to customers and suppliers
- Able to make informed decisions within agreed processes and authority levels
- Experience in rental, fleet management, VOR or damage processes
- Experience handling claims, disputes or supplier validation
- Good commercial awareness and understanding of cost control
What We Offer
- Comprehensive training and ongoing support
- Opportunity to develop within a growing operations team
- Supportive, professional culture focused on service excellence
If you’re passionate about customer service and want to be part of a forward‑thinking business, please email your CV to meg@fleetservicegb.co.uk
Rental Lifecycle Specialist in Notton employer: Fleet Service GB
Fleet Service GB is an excellent employer that prioritises a supportive and professional culture, making it an ideal place for those looking to thrive in a fast-paced operational environment. With comprehensive training and ongoing support, employees have ample opportunities for growth within the expanding operations team, all while contributing to service excellence in the heart of the rental industry.
StudySmarter Expert Advice🤫
We think this is how you could land Rental Lifecycle Specialist in Notton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their operations team. Tailor your answers to show you're the perfect fit for managing the rental lifecycle.
✨Tip Number 3
Practice your communication skills! As a Rental Lifecycle Specialist, you'll need to handle calls and emails with confidence. Role-play with a friend or use online resources to sharpen your professional approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Rental Lifecycle Specialist in Notton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Rental Lifecycle Specialist role. Highlight your organisational skills and any relevant experience in rental or fleet management to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about customer service and how you can contribute to our operations team. Be specific about your experience with managing rentals and handling disputes.
Showcase Your Attention to Detail:Since this role requires high attention to detail, make sure your application is free from typos and errors. Double-check your documentation and ensure everything is accurate before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Fleet Service GB
✨Know the Rental Lifecycle Inside Out
Make sure you understand the full rental lifecycle, from bookings to terminations. Brush up on the processes involved in VOR support and damage rentals, as these are key areas for the role. Being able to discuss these topics confidently will show your proactive approach.
✨Demonstrate Your Organisational Skills
Prepare examples that showcase your strong organisational skills. Think of times when you managed multiple cases or handled a high volume of calls and emails. This will help illustrate your ability to balance workload effectively, which is crucial for this fast-paced role.
✨Communicate Like a Pro
Practice your communication skills before the interview. You’ll need to demonstrate a professional approach when dealing with customers and suppliers. Consider role-playing common scenarios you might encounter, such as handling rental queries or disputes, to show you can think on your feet.
✨Show Your Commercial Awareness
Familiarise yourself with cost control and how it impacts the rental process. Be ready to discuss how you’ve managed costs in previous roles or how you would approach billing queries and invoice validation. This will highlight your understanding of the business side of the operations team.
