At a Glance
- Tasks: Manage the full rental lifecycle and deliver excellent customer service.
- Company: Fleet Service GB, a forward-thinking operations team.
- Benefits: Comprehensive training, ongoing support, and a modern working environment.
- Other info: Opportunity for growth in a supportive, professional culture.
- Why this job: Join a dynamic team and make a real impact in customer service.
- Qualifications: Strong organisational skills and attention to detail required.
The predicted salary is between 30000 - 40000 € per year.
Fleet Service GB is looking for a proactive and detail‐focused Rental Controller to join our Operations team. This is a fast‐paced operational role responsible for managing the full rental lifecycle and delivering an excellent service to our customers. You'll handle rental bookings, extensions, terminations, VOR support and damage rental processes, working closely with clients, suppliers and internal teams to ensure rentals are accurate, compliant and cost‐effective.
Key Responsibilities
- Manage the full rental lifecycle including new bookings, extensions, terminations and swaps
- Handle inbound rental‐related calls, emails and portal activity within agreed KPIs
- Monitor and manage VOR (Vehicle Off Road) rentals, liaising with garages, suppliers and Technical Services
- Manage damage rental cases, including document validation, claim tracking and dispute handling
- Maintain accurate system records, notes and booking data
- Support rental billing queries, invoice validation and dispute resolution
- Balance workload effectively across calls, systems and shared inboxes
- Contribute to service improvements and operational efficiency
What We're Looking For
- Strong organisational skills and ability to manage multiple cases simultaneously
- High attention to detail, particularly with documentation, bookings and invoices
- Confident communicator with a professional approach to customers and suppliers
- Comfortable working in a fast‐paced, KPI‐driven operational environment
- Able to make informed decisions within agreed processes and authority levels
- Desirable: Experience in rental, fleet management, VOR or damage processes
- Experience handling claims, disputes or supplier validation
- Good commercial awareness and understanding of cost control
What We Offer
- Comprehensive training and ongoing support
- Modern working environment
- Opportunity to develop within a growing operations team
- Supportive, professional culture focused on service excellence
If you're passionate about customer service and want to be part of a forward‐thinking business, please email your CV to meg@fleetservicegb.co.uk
Rental Controller in Notton employer: Fleet Service GB
Fleet Service GB is an excellent employer that prioritises a supportive and professional culture, making it an ideal place for those looking to thrive in a fast-paced operational environment. With comprehensive training and ongoing support, employees have ample opportunities for growth within a dynamic team dedicated to service excellence. Located in a modern working environment, Fleet Service GB fosters a collaborative atmosphere where proactive individuals can make a meaningful impact on customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Rental Controller in Notton
✨Tip Number 1
Get to know the company inside out! Research Fleet Service GB, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to rental processes and customer service. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Rental Controller in Notton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Rental Controller role. Highlight your organisational skills and any relevant experience in rental or fleet management to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about customer service and how you can contribute to our operations team. Be specific about your past experiences and how they relate to the responsibilities outlined in the job description.
Showcase Your Attention to Detail:Since this role requires high attention to detail, ensure your application is free from typos and errors. Double-check your documents before sending them our way to demonstrate your commitment to accuracy.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Fleet Service GB
✨Know the Rental Lifecycle Inside Out
Make sure you understand the full rental lifecycle, from bookings to terminations. Brush up on the processes involved in managing VOR rentals and damage cases, as these are key responsibilities for the role.
✨Showcase Your Organisational Skills
Prepare examples that demonstrate your ability to manage multiple tasks simultaneously. Think of times when you balanced calls, emails, and system updates effectively, as this will show you're ready for a fast-paced environment.
✨Communicate Like a Pro
Practice your communication skills before the interview. Be ready to discuss how you've handled customer queries or disputes in the past, highlighting your professional approach and confidence in dealing with clients and suppliers.
✨Demonstrate Attention to Detail
Bring along examples of documentation or invoices you've worked on. Discuss how you ensure accuracy in your work, as this is crucial for maintaining compliance and delivering excellent service in the role.
