At a Glance
- Tasks: Manage client enquiries and support clients with training and guidance.
- Company: Fleet Service GB, a forward-thinking business focused on customer service.
- Benefits: Comprehensive training, 21 days annual leave, and a supportive team environment.
- Other info: Opportunity for growth in a modern working environment.
- Why this job: Join a dynamic team and make a real difference in client experiences.
- Qualifications: Strong communication skills and experience in client services or CRM systems.
The predicted salary is between 25000 - 30000 £ per year.
Fleet Service GB is looking for a proactive and customer‑focused Client Services Administrator to join our Client Services team. This role is central to delivering an outstanding experience for our customers, supporting client enquiries, managing cases, preparing for meetings, and working closely with our Account Management, Fleet Management and Driver Management teams.
What you’ll be doing:
- Managing client enquiries via phone and email
- Logging and tracking client issues through to resolution
- Supporting clients with training and guidance on the FSGB Hub
- Preparing for client meetings and managing business action points
- Supporting fleet and driver administration tasks
- Maintaining accurate client records and documentation
- Monitoring performance metrics and contributing to service improvements
What we’re looking for:
- Strong customer service and communication skills
- Confident with Microsoft Office (Excel, Word, Outlook) and SharePoint
- Highly organised with the ability to prioritise and multitask
- Proactive, solutions‑focused and comfortable working under pressure
- Experience in client services, CRM systems or customer portals
- Knowledge of fleet management or vehicle rental
What we offer:
- Comprehensive in‑house training
- 21 days annual leave plus bank holidays (increasing with service)
- Pleasant, modern working environment
- Opportunity to grow within a professional and supportive team
If you’re passionate about customer service and want to be part of a forward‑thinking business, please email your CV to meg@fleetservicegb.co.uk
Client Services Administrator in Notton employer: Fleet Service GB
Fleet Service GB is an excellent employer that prioritises a proactive and customer-focused work culture, offering comprehensive in-house training and a supportive team environment. With 21 days of annual leave plus bank holidays, employees enjoy a pleasant and modern workplace while having ample opportunities for professional growth within the company. Join us to be part of a forward-thinking business dedicated to delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Administrator in Notton
✨Tip Number 1
Get to know the company! Research Fleet Service GB and understand their values, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Role-play with a friend or use online resources to sharpen your phone and email etiquette.
✨Tip Number 3
Show off your organisational skills! Prepare a list of questions for the interview that demonstrate your ability to prioritise and multitask. This will highlight your proactive nature and readiness to tackle the challenges of the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Client Services Administrator in Notton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Client Services Administrator role. Highlight your customer service experience and any relevant software skills, like Microsoft Office and CRM systems.
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for customer service and how you can contribute to our team. Be sure to mention specific examples of how you've handled client enquiries or resolved issues in the past.
Showcase Your Organisational Skills:Since this role requires strong organisational abilities, mention any tools or methods you use to stay organised. Whether it’s managing multiple tasks or preparing for meetings, let us know how you keep everything on track.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Fleet Service GB
✨Know Your Customer Service Skills
Make sure you can clearly articulate your customer service experience. Think of specific examples where you've gone above and beyond for a client, as this role is all about delivering outstanding experiences.
✨Familiarise Yourself with Microsoft Office
Since the job requires confidence in Microsoft Office, brush up on your skills, especially in Excel and Word. Be ready to discuss how you've used these tools in previous roles to manage tasks or improve efficiency.
✨Prepare for Common Scenarios
Anticipate questions related to managing client enquiries and resolving issues. Prepare a few scenarios where you successfully handled a challenging client situation, showcasing your proactive and solutions-focused approach.
✨Research Fleet Management Basics
Even if you’re not an expert in fleet management, having a basic understanding will show your interest in the industry. Look into common terms and practices so you can engage in meaningful conversations during the interview.
