At a Glance
- Tasks: Support brokers with expert knowledge and resolve enquiries via phone, email, and live chat.
- Company: Join a leading mortgage provider with a focus on collaboration and innovation.
- Benefits: Enjoy flexible hybrid working, generous leave, and a non-contributory pension scheme.
- Other info: Gain industry qualifications and enjoy a supportive, dynamic work environment.
- Why this job: Make a real impact in the financial sector while developing your skills and knowledge.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 21150 - 25850 £ per year.
The Broker Support Assistant provides technical expertise to our intermediary partners and supports the sales process through answering our front-line telephone enquiries, live chat and managing our intermediary database.
A part of your role as Broker Support Assistant will be to promote Fleet Mortgages and provide expert knowledge on our products, lending criteria and technical expertise to our intermediary partners.
This is a fixed-term contract position to cover maternity leave, therefore the successful candidate will be required for a minimum of 12 months cover, ideally from October onwards, to ensure a sufficient hand over period.
This position is a part-time position working 4 days per week from 9am until 5pm.
- Job requirements
- Excellent customer service and relationship management skills
- Experience working within the mortgage sector or Financial services would be an advantage
- Proven ability to provide technical guidance and resolve complex enquiries via telephone, email, and live chat
- Excellent communication skills, with the ability to explain complex technical information clearly and effectively
- Strong attention to detail with experience maintaining databases and ensuring accurate record management
- Effective problem-solving and decision-making skills, delivering timely resolutions to customer queries
- Ability to build and maintain collaborative working relationships across multiple departments
- Strong organisational skills with the ability to manage a high volume of enquiries while maintaining service standards.
- Job responsibilities
- Take responsibility for incoming telephone calls, emails and live chat from brokers and intermediaries, resolving enquires and queries to their satisfaction.
- Provide technical expertise to intermediaries on Fleet Mortgages’ products and underwriting criteria.
Providing technical IT support to intermediaries and problem solve intermediary portal issues.
- Work with and support the rest of the Sales team
- Maintain the intermediary database and set up new companies ensuring all internal processes are followed.
- Liaise with Fleet Mortgages Operations departments for pre- and post-sale queries.
- Work collaboratively with all areas of the business
- Take responsibility for regularly updating own knowledge on company products, processes and procedures to provide the best information at all times.
- Understand and keep up to date on Fleet Mortgages’ competitor’s products.
- Act in a compliant manner always in line with regulatory guidelines.
- Support team members across sales and the whole business to meet service standards and achieve results.
- Hybrid working of up to 2 days per week at home after initial training period
- 11% non-contributory pension scheme
- 25 days annual leave plus bank holidays (pro-rata for part-time employees)
- Birthday off
- Annual leave buying scheme of up to 5 days
- Private Medical Insurance
- Life Assurance (4x basic annual salary)
- Enhanced Company sick pay
- Income Protection Scheme
- Paid time off to volunteer
- Generous family-friendly policies
- Electric Vehicle Salary Sacrifice Scheme
- Free annual flu jabs
- Opportunity to gain formally recognised industry qualifications
- #J-18808-Ljbffr
Broker Support Assistant (Fixed Term Contract) in Fleet employer: Fleet Mortgages
Fleet Mortgages is an excellent employer that prioritises its people, offering a supportive work environment where employees can thrive and grow. Located in Fleet, Hampshire, the company provides a range of benefits including a generous pension scheme, ample annual leave, and opportunities for professional development, making it an ideal place for those seeking meaningful and rewarding employment in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Broker Support Assistant (Fixed Term Contract) in Fleet
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Fleet Mortgages. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Broker Support Assistant (Fixed Term Contract) in Fleet
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Fleet Mortgages.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Fleet Mortgages's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Fleet Mortgages
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Fleet Mortgages.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Fleet Mortgages will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Fleet Mortgages employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
