Retail Sales Associate

Retail Sales Associate

Full-Time No home office possible
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At a Glance

  • Tasks: Engage with customers, recommend gear, and provide exceptional service in a fun retail environment.
  • Company: Fleet Feet is the largest running retailer in the US, promoting an inclusive and supportive culture.
  • Benefits: Enjoy a high-energy atmosphere, training opportunities, product discounts, and a 401(k) plan with matching.
  • Why this job: Join a passionate team that believes running changes everything and values community involvement.
  • Qualifications: Flexible schedule, customer service experience preferred, and a positive, proactive attitude.
  • Other info: Diversity and inclusion are key to our success; we welcome all backgrounds.

We believe Running Changes Everything. With more than 270 stores and growing, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer. We like to keep things high-spirited, fast-paced and fun, wearing more than a few hats and stepping in to help out wherever it’s needed. We run together to solve problems, reach goals, encourage others and champion our brand. We are always in pursuit of hardworking people to join our quest and bring our core values to life.

As an Outfitter, you are the heart and sole (pun intended) of our brand. You have the opportunity to recommend gear and products that a customer will use to cross their next finish line, regardless of what that looks like. This position is always going above and beyond to take care of our customers and communities. You will be part of a dynamic group that builds and maintains meaningful relationships with customers, vendors, and peers by listening to customer needs, providing personalized solutions, and, ultimately, outfitting them with everything they need to get started or persevere. We pride ourselves on putting people first and know that what we do each day does not happen anywhere else. We truly believe that running changes everything.

Qualifications:

  • Available to work a flexible schedule, including days, evenings, weekends, and holidays
  • Experience in a customer-facing sales environment preferred
  • Proactive learner and sound decision maker
  • Passionate, positive, self-motivated and detail-oriented
  • Accountable and adaptable
  • Does the right thing
  • Collaborative and customer-centric
  • Willing to go above and beyond when needed
  • Communicate professionally with customers and team
  • Deliver the best customer experience by outfitting each customer that walks through the door
  • Support all Fleet Feet initiatives, activities, and functions

Perks:

  • High energy and fun atmosphere
  • Training and advancement opportunities within the Fleet Feet brand
  • Exciting professional development opportunities, including a mentorship program, talent development initiatives, employee resource groups, and monthly learning opportunities on diverse topics
  • 401(k) Retirement Plan for all part and full-time employees (Age 21+) with 4% employer matching and immediate vesting (company-owned stores)
  • Community involvement and community service activities
  • Training Program and Product Discounts
  • Passionate team members
  • Pay range starting at $15.00/hr

We are an equal opportunity employer and believe having diverse teams in which everyone brings their whole self to Fleet Feet is key to our success. We welcome people of different backgrounds, experiences, abilities and perspectives. That is why we value diversity and inclusion in our hiring practices, our culture, and our engagement with the community. Learn more about our Diversity, Equity and Inclusion initiatives.

Additional Requirements:

  • Hours of work for this position may vary based on work schedule.
  • Position requires moving around for periods of 2-4 hours without a rest break, task sequencing, and using point-of-sale computers.
  • Occasional moderate to heavy (10-25+lb) lifting and carrying, bending and reaching overhead may be required.
  • Work environment includes substantial communication with customers, working in a retail environment with product displays and stockroom with inventory, and potentially slippery surfaces.

Fleet Feet utilizes E-Verify in all corporate and company-operated stores as part of the hiring process.

Retail Sales Associate employer: Fleet Feet Sports

At Fleet Feet, we foster a vibrant and inclusive work culture that prioritises teamwork and personal growth, making it an exceptional place for Retail Sales Associates. With opportunities for professional development, mentorship, and community involvement, our employees thrive in a high-energy environment where their contributions are valued. Join us in our mission to inspire and support runners of all levels while enjoying competitive benefits like a 401(k) plan with employer matching and product discounts.
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Contact Detail:

Fleet Feet Sports Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Retail Sales Associate

✨Tip Number 1

Familiarise yourself with Fleet Feet's core values and mission. Understanding their commitment to customer service and community involvement will help you align your responses during interviews, showcasing that you're a great fit for their culture.

✨Tip Number 2

Demonstrate your passion for running and fitness. Whether it's through personal experiences or knowledge of running gear, showing genuine enthusiasm can set you apart from other candidates and resonate well with the team.

✨Tip Number 3

Prepare to discuss how you've gone above and beyond in previous customer service roles. Fleet Feet values proactive learners and those who are adaptable, so sharing specific examples will highlight your suitability for the Retail Sales Associate position.

✨Tip Number 4

Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview and understanding what it takes to succeed at Fleet Feet.

We think you need these skills to ace Retail Sales Associate

Customer Service Skills
Sales Techniques
Product Knowledge
Communication Skills
Team Collaboration
Problem-Solving Skills
Adaptability
Attention to Detail
Time Management
Proactive Learning
Flexibility
Positive Attitude
Accountability
Ability to Lift and Carry Heavy Items

Some tips for your application 🫡

Understand the Role: Read through the job description carefully to understand the responsibilities and qualifications required for the Retail Sales Associate position. Tailor your application to highlight how your skills and experiences align with these requirements.

Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for running and customer service. Mention specific experiences where you went above and beyond for customers, as this aligns with Fleet Feet's values of delivering unmatched service.

Highlight Relevant Experience: In your CV, emphasise any previous experience in customer-facing roles or retail environments. Use specific examples to demonstrate your proactive learning, decision-making skills, and ability to work in a fast-paced environment.

Showcase Your Enthusiasm: Make sure to convey your enthusiasm for the brand and the running community in both your CV and cover letter. Fleet Feet values passionate and self-motivated individuals, so let your personality shine through!

How to prepare for a job interview at Fleet Feet Sports

✨Show Your Passion for Running

Make sure to express your enthusiasm for running and fitness during the interview. Share personal experiences or stories that highlight your love for the sport, as this aligns with Fleet Feet's core values and mission.

✨Demonstrate Customer-Centric Mindset

Prepare examples of how you've gone above and beyond for customers in previous roles. Fleet Feet values a customer-centric approach, so showcasing your ability to listen to customer needs and provide tailored solutions will set you apart.

✨Be Ready for Scenario Questions

Expect scenario-based questions that assess your problem-solving skills and adaptability. Think about situations where you had to make quick decisions or adapt to changing circumstances, especially in a retail environment.

✨Highlight Team Collaboration Skills

Fleet Feet emphasises teamwork, so be prepared to discuss how you've successfully collaborated with colleagues in the past. Share specific instances where you contributed to a team goal or supported a peer, demonstrating your collaborative spirit.

Retail Sales Associate
Fleet Feet Sports
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