An insight to our team This is a fast-paced, varied role where you will be responsible for day-to-day tasks across all areas within the department whilst supporting customers with queries by phone, email and live chat. Essential & desirable skills: Be able to work as part of a busy team. Be able to provide quality customer care to a variety of individuals. Be reliable and proactive. Be able to use initiative. Be willing to learn and willing to ask questions. Be methodical and conscientious. Be able to multi-task Educated to GCSE (or equivalent) level (essential) A-Levels, NVQ Business Admin, I.T or Customer Service (preferred) Some office experience required Be competent with Microsoft Office suite (specifically word and excel) Key Responsibilities: Email inbox monitoring. V5 Administration. Processing of incoming post. Following client processes in relation to vehicle fines and NOIPS. Registering and retaxing of vehicles. Auction Vehicles administration. Vehicle ordering. Appointment chasing. Status updates. Communications via Freshdesk, Live chat/Whats App and phones. Dealing with incoming calls from drivers and other service users. Ensure all correspondence is responded to in a timely manner. Completing ad hoc fleet administration processes. Escalating queries when required. Working hours: 8.30am to 4.30pm Monday to Friday Location: Avonbury Business Park, Bicester, OX26 2UA Holiday entitlement: 24 days (increasing by one day after two years' service to a maximum of 29 days) plus
Administrator in Bicester employer: Fleet Claims Administration T/a FCLG
As a Business Support Administrator, you will thrive in a dynamic and supportive work environment that values collaboration and innovation. Our company offers comprehensive benefits, opportunities for professional development, and a culture that encourages growth and creativity, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
Fleet Claims Administration T/a FCLG Recruitment Team
