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For Companies At a Glance
- Tasks: Support customers with queries via phone, email, and live chat in a fast-paced environment.
- Company: Join a dynamic team focused on delivering excellent customer service.
- Benefits: Gain valuable experience and develop your skills in a supportive workplace.
- Why this job: Perfect for those who thrive in a varied role and enjoy helping others.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Opportunity for career growth in a vibrant team atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
An insight to our Team
This is a fast paced, varied role where you will be responsible for day-to-day tasks across all areas within the department whilst supporting customers with queries by phone, email and live chat.
Key Responsibilities:- Email inbox monitoring.
- Dealing with incoming calls from drivers and other service users.
- Website access assistance.
- Daily Report formatting and issuing.
- Monitoring and responding to customer queries.
Motor Claims Admnistrator employer: Fleet Claims Administration Limited T/a FCLG
Contact Detail:
Fleet Claims Administration Limited T/a FCLG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Claims Admnistrator
✨Tip Number 1
Get to know the company! Research Team and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via phone, email, and live chat, make sure you can convey information clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be proactive! If you have questions about the role or the application process, don’t hesitate to reach out. Engaging with the company shows initiative and can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Motor Claims Admnistrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Motor Claims Administrator role. We want to see how your background fits with our fast-paced environment, so don’t be shy about showcasing relevant experience!
Showcase Your Communication Skills: Since you'll be dealing with customers via phone, email, and live chat, it's crucial to demonstrate your communication prowess in your application. Use clear and concise language to show us you can handle queries effectively.
Highlight Your Organisational Skills: This role involves monitoring emails and daily reports, so we need to see your organisational skills shine through. Mention any tools or methods you use to stay organised and manage your time efficiently.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Fleet Claims Administration Limited T/a FCLG
✨Know Your Stuff
Make sure you understand the role of a Motor Claims Administrator inside out. Familiarise yourself with common claims processes, customer service best practices, and how to handle queries effectively. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Practice Makes Perfect
Rehearse your answers to common interview questions related to customer service and claims handling. Think about scenarios where you've successfully resolved issues or provided excellent support. This will help you articulate your experience clearly and confidently during the interview.
✨Showcase Your Communication Skills
Since this role involves dealing with customers via phone, email, and live chat, be prepared to demonstrate your communication skills. You might be asked to role-play a customer interaction, so practice being clear, concise, and empathetic in your responses.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team and the company culture. This shows your genuine interest in the role and helps you determine if it’s the right fit for you. Questions about daily tasks or team dynamics can really impress your interviewers.
