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- Tasks: Manage the Client's Car Scheme and support employees with vehicle processing.
- Company: Join a leading fleet management company with over 35 years of expertise.
- Benefits: Enjoy hybrid working, casual dress, and a generous holiday entitlement.
- Why this job: Be part of a dynamic team making a real impact in fleet management.
- Qualifications: Proficient in Excel with excellent communication and customer care skills.
- Other info: Great career growth opportunities and a supportive work environment.
The predicted salary is between 30000 - 40000 £ per year.
An insight to our Team. You will undertake the administration for our Client's Car Scheme and processing vehicles for employees. Support employees through telephone and email communication, work with other suppliers to manage the supply of cars, and assist the client in providing reporting and information regarding the progress of the Car Scheme.
Essential & desirable skills:
- Be fully competent in Excel.
- An excellent telephone manner.
- Be able to work as part of a busy team.
- Be able to provide quality customer care to a variety of individuals.
- Be reliable and proactive.
- Be able to use initiative.
- Be methodical and conscientious.
- Be able to multi-task.
Key Responsibilities:
- Ensure all registered vehicles are insured through individual policies or on the MID Portal.
- Working within the Clients KPIs, communicate with drivers to sign relevant documentation and arrange handover appointments.
- Completing refurb paperwork and entering charges into the Clients Car Scheme system to be charged to the driver through Payroll deductions.
- Liaising and working with other suppliers to ensure the efficient process of the scheme.
- Responsible for the onsite training of new starters and implementing training plans.
- Be the onsite liaison withing FCLG for the Clients queries withing the office.
- V5s management.
- Monitor and regulate the quality of outbound customer communication and LiveChat responses.
- Develop and provide structured training for new starters.
- Ensure that the incoming departmental mail is handled appropriately by ensuring there is staff coverage in the office.
- Become the conduit for FCLG DVLA checks and reporting for drivers in coordination with the Business Support Team Leader.
- Take the lead on the Clients reporting.
- Along with the other Senior Administrator, be the first point of escalation for all of the team members.
Working hours: 8.30am to 4.30pm Monday to Friday
Location: Avonbury Business Park, Bicester, OX26 2UA
Holiday entitlement: 24 days (increasing by one day after two years service to a maximum of 29 days) plus bank holidays
Additional benefits include:
- Hybrid Working
- Casual dress
- Company events
- Company pension scheme
- Private medical insurance
- Travel Insurance
About FCLG: We have been experts in our craft for over 35 years, endorsed by our longstanding relationships with many high profile, blue-chip companies. Our focus is providing exceptional service levels via our UK based, and highly skilled workforce. Our success is founded on sound principles, and a common sense, hands-on approach. We specialise in providing fleet management, including vehicle ordering solutions, accident management from FNOL to solution, risk management including driving licence validations, outsourced resourcing and a multi-functional digital hub, FleetHalo, designed to support all your fleet needs.
Senior Administrator in Bicester employer: Fleet Claims Administration Limited T/a FCLG
Contact Detail:
Fleet Claims Administration Limited T/a FCLG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Administrator in Bicester
✨Tip Number 1
Get to know the company! Research FCLG and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be communicating with employees and suppliers, having a friendly and professional telephone manner is key. Try role-playing with a friend to boost your confidence.
✨Tip Number 3
Show off your Excel skills! Be ready to discuss how you've used Excel in past roles. Maybe even prepare a few examples of how you've tackled data management or reporting tasks effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our awesome team at FCLG.
We think you need these skills to ace Senior Administrator in Bicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Administrator role. Highlight your experience with Excel and customer care, as these are key skills we’re looking for. Don’t just list your duties; show us how you’ve made an impact in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that relate to the responsibilities outlined in the job description, like managing communications or training new starters.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your excellent telephone manner and written communication skills. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Fleet Claims Administration Limited T/a FCLG
✨Know Your Stuff
Make sure you brush up on your Excel skills before the interview. Since being fully competent in Excel is essential for this role, practice using functions and formulas that might come in handy when discussing how you can manage data effectively.
✨Show Off Your Communication Skills
Since you'll be supporting employees through phone and email, it's crucial to demonstrate your excellent telephone manner during the interview. Practice clear and concise communication, and maybe even prepare a few examples of how you've handled customer queries in the past.
✨Team Player Vibes
This role requires working as part of a busy team, so be ready to share experiences where you've collaborated successfully with others. Highlight your reliability and proactive nature by discussing times when you took the initiative to help your team achieve its goals.
✨Be Methodical and Organised
With responsibilities like managing vehicle insurance and handling departmental mail, showcasing your methodical approach is key. Prepare to discuss how you prioritise tasks and manage multiple responsibilities without losing track of details.