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- Tasks: Support customers with queries via phone, email, and live chat in a fast-paced environment.
- Company: Established fleet management company with over 35 years of expertise.
- Benefits: Hybrid working, casual dress, 24 days holiday, and private medical insurance.
- Why this job: Join a dynamic team and enhance your customer service skills while making a real impact.
- Qualifications: IT competency, strong communication skills, and a proactive attitude.
- Other info: Great opportunities for growth and learning in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
About FCLG: We have been experts in our craft for over 35 years, endorsed by our longstanding relationships with many high profile, blue-chip companies. Our focus is on providing exceptional service levels via our UK based, highly skilled workforce. Our success is founded on sound principles and a common sense, hands-on approach. We specialise in providing fleet management including vehicle ordering solutions, accident management from first notification of loss (FNOL) to solution, risk management including driving licence validations, outsourced resourcing and a multi-functional digital hub, FleetHalo, designed to support all your fleet needs.
An insight to our Team: This is a fast paced, varied role where you will be responsible for day-to-day tasks across all areas within the department whilst supporting customers with queries by phone, email and live chat.
Key Responsibilities:- Email inbox monitoring.
- Dealing with incoming calls from drivers and other service users.
- Website access assistance.
- Daily Report formatting and issuing.
- Monitoring and responding to live chat questions.
- Processing payments and taking payments over the phone.
- Operation of Client software for vehicle management.
- Continuous process review and improvement.
- Provide departmental statistics for use by internal management.
- Ensure all correspondence is responded to in a timely manner.
- General administrative duties relating to specific client requirements.
- Escalating queries when required.
- Competent with IT.
- Confident on the phone and with email communication.
- Trustworthy and reliable.
- Organised and methodical.
- Able to use initiative and solve problems.
- Accurate when completing repetitive tasks.
- Happy to ask lots of questions whilst learning.
- Able to multitask and work between multiple systems.
Working hours: 8.30am to 4.30pm Monday to Friday
Location: Avonbury Business Park, Bicester, OX26 2UA
Holiday entitlement: 24 days (increasing by one day after two years service to a maximum of 29 days) plus bank holidays
Additional benefits include: Hybrid Working, Casual dress, Company events, Company pension scheme, Private medical insurance, Travel Insurance.
Customer Service Administrator in Bicester employer: Fleet Claims Administration Limited T/a FCLG
Contact Detail:
Fleet Claims Administration Limited T/a FCLG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Bicester
✨Tip Number 1
Get to know the company inside out! Research FCLG and understand their services, values, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle tricky calls or emails, and be ready to demonstrate your problem-solving skills when it counts.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you're proactive and keen to learn from others.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Administrator in Bicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Administrator role. Highlight your relevant experience and skills, especially those that match the job description like IT competency and communication skills.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re the perfect fit for our team. Mention specific examples of how you've handled customer queries or administrative tasks in the past.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key skills stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates about the process!
How to prepare for a job interview at Fleet Claims Administration Limited T/a FCLG
✨Know the Company Inside Out
Before your interview, take some time to research FCLG and their services. Understand their fleet management solutions and how they support their clients. This will not only show your interest but also help you tailor your answers to align with their values and needs.
✨Show Off Your Communication Skills
As a Customer Service Administrator, communication is key. Practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully handled customer queries in the past, whether over the phone, via email, or through live chat.
✨Demonstrate Your Problem-Solving Abilities
FCLG values initiative and problem-solving skills. Think of specific instances where you've identified a problem and implemented a solution. Be ready to discuss these examples during your interview to showcase your ability to think on your feet.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you're genuinely interested in the position and helps you determine if it's the right fit for you.
